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IT Support Pricing · London

IT Support London Pricing

Clear, fixed monthly IT support pricing for London businesses

Wondering what IT support in London should cost? We keep it simple, a clear monthly price based on your team size, devices, setup, security needs and the level of support you require. No vague packages, no hidden extras.

Get a personalised IT support quote within 1 hour.

Fixed monthly pricing
Unlimited support
Fully managed or co-managed option
No first-year lock-in
Transparent, upfront

Quote within 1 hour

Get your personalised IT support quote

Answer a few quick questions and we will help you understand what your monthly IT support cost could look like.

Step 1 of 2

Number of employees

By continuing, you agree to be contacted about IT services.

How it works

How your IT support pricing is worked out

Your monthly price is shaped around how your business works today, the technology you already use and the level of support you need from Sereno.

01

Your team

The size and shape of your team, and the devices they work on every day.

  • Number of employees
  • Office locations
  • Windows, Mac or both
02

Your IT setup

The platforms and systems your business already runs on.

  • Microsoft 365 or Google Workspace
  • Your current tools and systems
  • Level of day-to-day support
03

Your support needs

The level of ownership and protection you want from Sereno.

  • Fully managed or co-managed
  • Cyber security requirements
  • Onsite and one-off project needs

A 10-person business and a 50-person business both need dependable IT support. The difference is the level of resource, security and ownership required.

We will help you understand what is included, what is optional and what would be excessive for your current stage.

See what your plan could include

No obligation. Personalised within 1 hour.

  • No confusing packages

  • No hidden surprises

  • No paying for services that do not make sense for your business

Simple to budget

Fixed monthly IT support you can budget for

Your plan can include unlimited IT support for a fixed per-employee monthly price, clear, easy to budget and simple to scale as your team grows.

You do not pay for onsite IT support you may not use. If onsite support, projects, cyber security improvements or one-off work are needed, we will agree that with you upfront.

What's included

What your IT support plan can include

Your plan is built around what your business needs now, with the flexibility to add more as your requirements change. Depending on your setup, it can include:

  • Unlimited day-to-day IT support
  • Fully managed IT support
  • Co-managed IT support
  • Microsoft 365 support
  • Google Workspace support
  • Windows and Mac support
  • User onboarding and offboarding
  • Device setup and management
  • Cyber security support
  • Disaster recovery planning
  • IT projects
  • IT consultancy and advice
  • Onsite support when needed

Built around your business

We will explain what makes sense for your business, what can be added later and what you do not need to pay for right now.

  • No hidden fees
  • No paying for unused onsite support
  • Support you can count on
Get your personalised quote

Choose your model

Fully managed or co-managed IT support

You may want Sereno to take full ownership of your IT. Or you may already have someone handling part of it and need support alongside them. Either way, we shape your plan around the role you want us to play.

Fully managed IT support

Sereno owns your IT end-to-end

  • You want Sereno to take ownership of day-to-day IT support
  • You want clearer processes for users, devices and systems
  • You need a proactive IT partner, not just reactive fixes
  • You want regular guidance on security, improvements and planning

Co-managed IT support

Works alongside your team

  • You already have an internal IT person or team
  • You need extra support for users, projects or cyber security
  • You want specialist help without replacing your internal team
  • You need support with disaster recovery, consultancy or specific improvements

If you are not sure which option is right, the quote process will help you understand the best fit.

Comparing providers

Switching from another IT support provider?

You may be comparing IT support pricing because your current provider is no longer working for you.

  • Response times are slow

  • Communication is poor

  • The same issues keep coming back

  • Your business has grown, but your IT support has not

We show you a better setup

We look at where you are now, what is not working and what your business needs from a more proactive IT support company.

We manage the switch

If you decide to move forward, we can also help manage the transition from your current provider.

Get Your Quote
30-day rolling partnership

Flexible partnership, without a long first-year lock-in

We want you to feel confident before committing long term. That is why Sereno offers a 30-day rolling partnership in the first year, so you are not locked into a long contract before you know we are the right fit. You get the support, structure and ownership your business needs, with the flexibility to make sure the partnership works for you.

After you enquire

What happens after you request a quote?

A simple, no-pressure path from first enquiry to a clear quote, with an IT advisor back to you within 1 hour.

  1. You tell us about your business

    Share a few details about your team size, current setup and what you need help with.

  2. An advisor reviews your enquiry

    We look at your size, systems, devices and current support to see what fits, managed, co-managed, security, projects or a mix.

  3. We come back within 1 hour

    An IT advisor talks through your options and gives you clear pricing based on your needs.

  4. You see what your plan includes

    We explain what's included, what's optional and what's excessive, and the monthly cost we recommend.

  5. You decide if it feels right

    No pressure. You get the information you need to decide whether Sereno is the right IT partner.

Get your personalised quote

What businesses say about working with Sereno

Google Reviews
Sereno IT Support

70 Google reviews

Write a review

  • Dominik

    9 months ago

    We have partnered with Sereno on a range of IT projects and appointed them as our managed IT services provider and the experience has been exceptional from the…

  • Jo Joynes

    a year ago

    Sereno IT are innovative in their approach to IT support. We moved to Sereno IT in Jan 2023 and have not looked back.

  • AJ Shazad

    a year ago

    I have known Sereno (and their previous business) since 2016 as they are the IT solutions providers of our private credit fund with complex operations.

  • Tim Field

    a year ago

    Great company, very efficient with some wonderful individuals supporting

  • Scott Simmons

    a year ago

    We have used Sereno for our IT support since May 2023 and find the team to be quick, informative and clear in terms of describing any work carried out to…

  • Adam Wright

    a year ago

    We've been working with Sereno for 18 months now and have been impressed by their solution oriented approach.

  • MB

    a year ago

    Great service, rapid response time, friendly, professional technicians - couldn't be better. Very glad we switched providers.

  • Daljit Sumal

    a year ago

    Amazing service as always. Had a few queries which were dealt with swiftly and calmly.

  • Kevin Williams

    a year ago

    Sereno have always responded quickly to our requests/issues. Very polite and professional staff who keep you informed of progress of any problem solutions…

  • Richard Martin

    a year ago

    My company moved to Sereno IT over the new year and we have found the process not only to be painless but i would describe it as enjoyable.

  • Annabelle Pugh

    2 years ago

    We have been clients of Sereno IT's since summer 2023 and we have been extremely happy with the service we have received to date.

  • Dana Ozola

    2 years ago

    These guys are new in the market, but they provide outstanding service. What is important to our company, that they comprehend hierarchy of team and therefore…

  • John Holmes

    2 years ago

    We have been a customer of Sereno since Summer 2023 and the experience since has been overwhelmingly positive.

  • Alexander Moss

    2 years ago

    Great company, full of energy and very attentive to our needs. You really get a personalised service, with the technical ability of a much larger company.

  • James Goodwin

    2 years ago

    My business has recently adopted Sereno IT Support as our ITSM partner over the last quarter.

  • Madeleine Barley

    2 years ago

    Excellent, speedy, friendly and very 'human' service. Intuitive and easy to use platform.

  • Chris Needham

    3 years ago

    I've had the pleasure of working with Sereno for several months now, they are honestly absolutely fantastic.

  • shima

    6 months ago

    Sereno is the most reliable IT support team

CloudTango Reviews

  • “Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”

    John Holmes

    IT Manager, Oikos Storage Ltd

    CloudTango Review

  • “After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”

    Joanna Socko

    Franklyn James

    CloudTango Review

  • “IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”

    Jamie Waldegrave

    COO/CFO, Urban Logistics

    CloudTango Review

  • “The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”

    Alice Lees

    Hutton Consulting

    CloudTango Review

  • “Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”

    Nigel Shearsby

    Statons Estate Agents

    CloudTango Review

  • “We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”

    Katie Sexton

    Archio Ltd

    CloudTango Review

  • “Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”

    Jo Nauman

    AKT Productions Limited

    CloudTango Review

  • “We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”

    Fay Allen

    Greencore Homes Ltd

    CloudTango Review

  • “We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”

    Aziz Selcuk Tuncer

    Ant Yapi UK Ltd

    CloudTango Review

  • “Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”

    Nisha Patel

    Strata Property Group Ltd

    CloudTango Review

  • “We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”

    Justin Elvey

    Director, Big Potato Limited

    CloudTango Review

  • 5-star rated on Google and CloudTango

  • 75+

    Companies and 2,300+ people supported

  • 98%

    Client retention since inception, with zero quality-related churn

  • 100%

    Staff retention last year, so you work with the same accountable team

  • Growing

    We helped our clients grow 14% on average last year

Your personalised quote

Get your personalised IT support quote

Want to understand what IT support would cost for your London business? Answer a few quick questions and we will send you a clear, no-obligation quote within 1 hour.

You will know

  • What your monthly IT support cost could look like
  • What is included in your support plan
  • What affects your pricing
  • What we recommend for your business
  • What would be optional or excessive for your current stage

We'll get back to you within 60 minutes during business hours.

Step 1 of 2

By continuing, you agree to be contacted about IT services.

Trusted by 70+ London businesses Google 5.0

Case studies

Client Success Stories

London businesses come to Sereno when they want IT to feel organised, owned and easier to manage. Real outcomes for real businesses.

  • Hutton Consulting

    Case study · Hutton Consulting

    The IT Relationship Hutton Consulting Was Looking For

    Modernised cloud and identity setup to support hybrid working, with security and strategy from a partner they could finally trust.

    Read the case study
  • Statons Estate Agents offices

    Case study · Statons Estate Agents

    How Statons Transformed Operations with Microsoft 365

    Took ownership of devices, onboarding and security so the operations team could focus on customers, not IT.

    Read the case study
  • Urban Logistics REIT

    Case study · Urban Logistics REIT

    Reliable IT Support for a Listed Property Investment Company

    Built an IT roadmap aligned to growth, with predictable monthly investment, dependable support and clearer reporting.

    Read the case study

FAQs about IT support pricing in London

Your pricing is based on your team size, setup, support needs and the level of ownership you want from Sereno as your IT support company.

No. You do not pay for onsite IT support you may not use. Your plan is shaped around how your team actually works.

Yes. Your plan can include unlimited IT support for a fixed per-employee monthly price, making costs clear, easy to budget and simple to scale.

Yes. We can provide fully managed IT support where Sereno takes ownership of your day-to-day support, users, devices, systems and ongoing IT improvements.

Yes. If you already have someone looking after part of your IT, we can provide co-managed support alongside them. This can include day-to-day support, cyber security, projects, disaster recovery or consultancy.

Yes. Your plan can include cyber security support depending on your business needs. We will help you understand what is sensible for your current stage.

Yes. Your plan can include flexible options for IT projects, disaster recovery and consultancy. Any additional services or one-off work will be agreed upfront.

Yes. We have transparent pricing conversations before onboarding begins, so you understand what is included, what is optional and what would be excessive for your business right now.

No. Sereno offers a 30-day rolling partnership in the first year, so you are not locked into a long contract.

Yes. Sereno works well with growing SMEs of around 10 to 120 employees that want reliable, proactive IT support and clear ownership. If you only need occasional one-off help or ad-hoc troubleshooting, we may not be the right fit.
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