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For Small Businesses · London

Small Business IT Support In London

Sereno gives London's small businesses a complete IT department: helpdesk, engineers and strategy, without the overhead of hiring in-house.

Right-sized, affordable small business IT support that keeps your team productive and secure, and scales with you as you grow.

Your IT department, without the headcount

  • A helpdesk on demand Answers in minutes, not days
  • A named engineer On-site when hands-on help is needed
  • A strategic advisor An IT roadmap as you grow

12 services · one partner

Our Small Business IT Support Services

Everything a growing London business needs to run, under one roof, from one team you can actually reach. Hover any service to read more.

  • Remote Support

    From day-to-day troubleshooting and Office 365 migrations to hardware support and backups, our helpdesk can resolve most IT issues remotely in minutes, often before they ever become a problem for your team.

  • On-Site Support

    Some things, hardware or network failures, need hands-on help. As a London-based IT support company, we are never far away, so you can rely on us for on-site support that keeps your systems running and your team working.

  • Cyber Security Solutions

    A breach can cost a small business dearly in money and reputation. We provide reliable network security solutions, firewalls, MFA, patching and monitoring, so your data and infrastructure stay shielded, whatever your size.

  • IT Strategy

    Not sure where to start? We run an IT audit of your current setup and recommend how to improve it, then work closely with you to match the right solutions to your business goals, so your IT spend becomes an investment, not guesswork.

  • Cloud Computing

    Safe storage, anywhere access and real remote-working freedom. We set up file storage and databases in the cloud, migrate your existing systems and apps, and put recovery and data-security measures in place.

  • Disaster Recovery & Backup

    Modern backup that safeguards you against data loss. We copy your critical business data, store it in secure locations, and handle backup scheduling and disaster-recovery planning so a bad day never becomes a lost week.

  • Internet Connectivity

    Fast, stable internet matters at every size. Sereno sets up, maintains and supports your connectivity, helping your small business stay online with cost-effective, reliable infrastructure.

  • Productivity Tools

    Strategic support with the tools your team actually uses, whether Microsoft 365, Google Workspace, Slack, Trello or something sector-specific. From choosing and setting up to ongoing support and training.

  • VoIP & Telephony

    End-to-end VoIP and telephony for seamless communication without inflating your running costs. Count on us for advice, setup, support and maintenance of your phone systems and VoIP infrastructure.

  • Hardware & Software Procurement

    Sourcing the right kit, minus the hassle. With years of experience and a network of trusted vendors, we handle everything from procurement to delivery, so you buy well and set up fast.

  • Infrastructure & Networks

    Secure file sharing, real-time access to critical data and smooth communication across your organisation. A dedicated team handles every step, from planning, cabling and configuration to ongoing maintenance.

  • Managed IT Support

    Prefer to hand it all over? As a trusted managed service provider, we run your day-to-day IT, fully managed or co-managed alongside your own staff, keeping your technology efficient, secure and up to date.

Reliable IT support to keep your London-based business running.

The Advantages

IT Support for Small Businesses

Small business owners juggle sales, marketing, compliance and accounting. Most can't afford to run an IT department, but ignoring IT quietly costs more. This is where small business IT support saves the day.

  • Minimal Downtime

    Support that prevents costly downtime and keeps disruption to a minimum when a technical issue does hit.

  • Proactive Problem-Solving

    Regular maintenance and monitoring catch small issues early, before they become downtime or data loss.

  • Greater Security

    Robust measures, firewalls, antivirus, MFA and intrusion detection, protecting your business from threats.

Why Choose Sereno IT

Built to support your small business

  • Comprehensive Solutions

    From hardware procurement and cloud to cyber security and recovery, you can count on us for virtually every technology need, one partner instead of a patchwork of suppliers.

  • Experienced Team

    Years of high-quality IT support for small companies across finance, insurance, media, manufacturing and real estate, we know each sector's unique requirements.

  • Proactive Approach

    Proactive monitoring lets us prevent issues before they disrupt operations, so your team can focus on what matters most: your business goals.

  • Prompt Service

    Time is money. With 75% of issues fixed remotely in minutes, we keep disruption to a minimum and safeguard your business continuity.

98%

Customer Satisfaction

90%

Resolved within 1 hour

75+

Years of IT Support Experience

Our Happy Clients

Google Reviews

70 Google reviews

Write a review
  • Dominik

    8 months ago

    We have partnered with Sereno on a range of IT projects and appointed them as our managed IT services provider and the experience has been exceptional from the…

  • Jo Joynes

    a year ago

    Sereno IT are innovative in their approach to IT support. We moved to Sereno IT in Jan 2023 and have not looked back.

  • AJ Shazad

    a year ago

    I have known Sereno (and their previous business) since 2016 as they are the IT solutions providers of our private credit fund with complex operations.

  • Tim Field

    a year ago

    Great company, very efficient with some wonderful individuals supporting

  • Scott Simmons

    a year ago

    We have used Sereno for our IT support since May 2023 and find the team to be quick, informative and clear in terms of describing any work carried out to…

  • Adam Wright

    a year ago

    We've been working with Sereno for 18 months now and have been impressed by their solution oriented approach.

  • MB

    a year ago

    Great service, rapid response time, friendly, professional technicians - couldn't be better. Very glad we switched providers.

  • Daljit Sumal

    a year ago

    Amazing service as always. Had a few queries which were dealt with swiftly and calmly.

  • Kevin Williams

    a year ago

    Sereno have always responded quickly to our requests/issues. Very polite and professional staff who keep you informed of progress of any problem solutions…

  • Richard Martin

    a year ago

    My company moved to Sereno IT over the new year and we have found the process not only to be painless but i would describe it as enjoyable.

  • Annabelle Pugh

    2 years ago

    We have been clients of Sereno IT's since summer 2023 and we have been extremely happy with the service we have received to date.

  • Dana Ozola

    2 years ago

    These guys are new in the market, but they provide outstanding service. What is important to our company, that they comprehend hierarchy of team and therefore…

  • John Holmes

    2 years ago

    We have been a customer of Sereno since Summer 2023 and the experience since has been overwhelmingly positive.

  • Alexander Moss

    2 years ago

    Great company, full of energy and very attentive to our needs. You really get a personalised service, with the technical ability of a much larger company.

  • James Goodwin

    2 years ago

    My business has recently adopted Sereno IT Support as our ITSM partner over the last quarter.

  • Madeleine Barley

    2 years ago

    Excellent, speedy, friendly and very 'human' service. Intuitive and easy to use platform.

  • Chris Needham

    3 years ago

    I've had the pleasure of working with Sereno for several months now, they are honestly absolutely fantastic.

  • shima

    5 months ago

    Sereno is the most reliable IT support team

CloudTango Reviews
  • “Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”

    John Holmes

    IT Manager, Oikos Storage Ltd

    CloudTango Review

  • “After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”

    Joanna Socko

    Franklyn James

    CloudTango Review

  • “IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”

    Jamie Waldegrave

    COO/CFO, Urban Logistics

    CloudTango Review

  • “The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”

    Alice Lees

    Hutton Consulting

    CloudTango Review

  • “Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”

    Nigel Shearsby

    Statons Estate Agents

    CloudTango Review

  • “We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”

    Katie Sexton

    Archio Ltd

    CloudTango Review

  • “Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”

    Jo Nauman

    AKT Productions Limited

    CloudTango Review

  • “We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”

    Fay Allen

    Greencore Homes Ltd

    CloudTango Review

  • “We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”

    Aziz Selcuk Tuncer

    Ant Yapi UK Ltd

    CloudTango Review

  • “Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”

    Nisha Patel

    Strata Property Group Ltd

    CloudTango Review

  • “We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”

    Justin Elvey

    Director, Big Potato Limited

    CloudTango Review

  • 5-star rated on Google and CloudTango

  • 75+

    Companies and 2,300+ people supported

  • 98%

    Client retention since inception, with zero quality-related churn

  • 100%

    Staff retention last year, so you work with the same accountable team

  • Growing

    We helped our clients grow 14% on average last year

Reliable IT support for small business in London is just a call away.

Partnered with the best · Certified by Microsoft, Google & Cyber Essentials

  • Microsoft Solutions Partner
  • Google Workspace Partner
  • Cyber Essentials Plus
  • SentinelOne
  • Jamf
  • NinjaOne
  • Datto Authorized Partner
  • SonicWall
  • Bitdefender
  • KnowBe4
  • DNSFilter
  • Keepr
  • Datto
  • Microsoft Teams

Our Workflow

Our IT Support Workflow

A clear four-step path from first conversation to going live, hover any step to see what happens (and how little you have to do).

  1. Day 1

    Contact us

    A quick chat

    Get in touch with our IT support team and we'll talk through your requirements, no pressure, no jargon.

  2. Handover

    Stress-free onboarding

    We do the lifting

    We manage the whole handover, including working with your previous IT partner, so the switch is smooth and invisible to your team.

  3. Audit

    In-depth audit

    A short walkthrough

    Our experts assess your systems and interview key people to deliver a tailored IT roadmap for where you are and where you are heading.

  4. Live

    Always on-hand

    Whenever you need us

    Once the support contract is signed, we're there for you, strategic advice when you need it and prompt fixes when you don't have time to wait.

Reliable IT support for small business in London is just a call away.

Case studies

Client Success Stories

London businesses come to Sereno when they want IT to feel organised, owned and easier to manage. Real outcomes for real businesses.

  • Hutton Consulting

    Case study · Hutton Consulting

    The IT Relationship Hutton Consulting Was Looking For

    Modernised cloud and identity setup to support hybrid working, with security and strategy from a partner they could finally trust.

    Read the case study
  • Statons Estate Agents offices

    Case study · Statons Estate Agents

    How Statons Transformed Operations with Microsoft 365

    Took ownership of devices, onboarding and security so the operations team could focus on customers, not IT.

    Read the case study
  • Urban Logistics REIT

    Case study · Urban Logistics REIT

    Reliable IT Support for a Listed Property Investment Company

    Built an IT roadmap aligned to growth, with predictable monthly investment, dependable support and clearer reporting.

    Read the case study

Frequently Asked Questions

Absolutely. Like any other type of business today, small businesses rely on technology for efficient business operations. However, small businesses often choose to manage IT on their own, which leads to technology quickly becoming a drainer rather than a driver. Here are the most common issues we see:

  • Directors and managers get pulled into IT work. They end up fixing laptops, dealing with suppliers, resetting passwords, etc. instead of focusing on the business.
  • Software and Microsoft 365 licences get paid for but not tracked or fully used, leading to overspending.
  • New staff members wait for accounts or devices, while ex-employees sometimes keep access.
  • No one monitors patches, updates, or risks, leaving the business exposed.
  • Businesses have no IT direction, with technology spend feeling reactive and no roadmap for scaling or improvement.

With proper IT support, small business can avoid these pitfalls, save leadership time, cut wasted spend, prevent potential issues, and keep IT working as an enabler of growth.

When looking for IT support for small business, companies should go beyond price and check whether a provider can actually remove the day-to-day IT burden from their team. Key factors to consider include:

  • Response and resolution times. How quickly will issues be acknowledged and fixed, and can you track progress in real time?
  • Proactivity, not just reactivity. Do they look for recurring problems, optimise systems, and reduce tickets over time, or do they just wait for things to break?
  • Ease of access. Can staff get support through modern tools like live chat and scheduling, rather than being stuck in phone and email queues?
  • Cyber security solutions built in. Are essentials like patching, MFA, and compliance part of the service, not expensive add-ons?
  • Cost control. Will they review licensing and assets so you only pay for what you actually use?
  • Strategic guidance. Do you get a dedicated advisor who helps plan IT as your business grows rather than just engineers closing tickets?
  • Transparency and accountability. Is there clear reporting on performance, security, and feedback, with the ability to walk away if service drops?
  • Vendor management. Will they deal with third-party suppliers (internet, line-of-business apps, hardware vendors), so you don't have to waste time chasing them?
  • Scalability and flexibility. Can the IT support model grow with you, and do they avoid locking you into long contracts that don't fit future needs?
  • Culture and communication style. Do they speak in plain language and fit with your company culture, or will every interaction feel technical and transactional?

The right IT partner should free your leadership team from acting as makeshift IT managers, cut wasted spend, and give you confidence that your IT systems are secure, scalable, and protect your business.

Yes, we offer fully managed small business IT support. Our comprehensive support includes monitoring and maintenance of IT infrastructure, help desk support, network management, cybersecurity solutions, cloud services, onsite and offsite backups, and more. It's like having an in-house IT team without the overhead, an ideal solution for small companies that want expert support without managing it themselves. As an alternative, if you already have internal IT staff but need extra help, you can use our co-managed IT services, where we work alongside your team to provide extra capacity and specialist knowledge.

We strive to make small business IT support London options affordable and tailor prices based on your needs. Request your custom pricing here.

Let's talk

Talk to a real person

Pick a time that works for your team or drop us a quick message, we'll respond within 60 minutes during business hours.

What we'll cover on the call

  • How IT is currently handled and where it creates friction
  • Recurring issues, ownership gaps, or security concerns
  • Whether your IT setup supports or slows your growth
  • What fully owned IT would look like for your business
  • Clear, actionable next steps you can use straight away

We'll get back to you within 60 minutes during business hours.

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