IT SUPPORT LONDON

Small Business IT Support In London

We offer onsite and remote IT services to help small businesses save time and money. Entrust our experienced team with your IT infrastructure and cyber security while focusing on growing your business.

IT SUPPORT LONDON SERVICES

Our Small Business IT Support Services

Sereno IT provides a comprehensive range of IT support services for small businesses, including:

Looking for fully managed IT support in London?

LONDON IT SUPPORT SERVICES

Why Choose Sereno IT To Support Your Small Business?

Comprehensive Solutions

Sereno IT offers a full range of IT support services for small business to meet diverse IT needs.

Experienced Team

We have years of experience delivering high-quality IT support for small companies.

Proactive Approach

We’ll monitor and analyse your employees’ support requests for proactive action and greater employee satisfaction.

Prompt Service

We understand that time is money and do our best to provide efficient IT support for small business

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Years of IT Support Experience

Reliable IT support for small businesses in London is just a call away

TESTIMONIALS

Our Happy Clients

Sereno IT Support
5.0
Based on 37 reviews
powered by Google
Annabelle PughAnnabelle Pugh
14:22 13 Dec 23
We have been clients of Sereno IT's since summer 2023 and we have been extremely happy with the service we have received to date. Sereno have built their business with a direct aim to fix the issues that are notoriously problematic with MSPs, and having experienced some of these problems with our previous MSP, Sereno are truly achieving in their efforts.Everything is so streamlined and easy for clients to use - their partner portal has truly thought of everything, from ordering IT equipment, to scheduling calls with engineers. The team always make sure everything is very clearly explained, and when things are a little more technical/ difficult to put into an email, we have received personal video explanations which have been so useful.Highly recommend Sereno's services!
Dana OzolaDana Ozola
12:41 07 Dec 23
These guys are new in the market, but they provide outstanding service service. What is important to our company, that they comprehend hierarchy of team and therefore importance despite the issue is applied. When we need something urgent, they find a manpower to resolve it asap. And most important for me as an assistant, i don't have to have IT language to explain the issue, they know issue is there and they find it and fix it - i do not have to answer 10 questions if i have done this or that, but they fix it by jumping on the system, with in short time all is done and you can move on with your day. And they are always positive 🙂
John HolmesJohn Holmes
20:42 06 Dec 23
We have been a customer of Sereno since Summer 2023 and the experience since has been overwhelmingly positive. We are an SMB working in a complex, safety-critical industry, where stable and reliable IT services are paramount. Sereno have never let us down, with their team of highly competent, customer-focused technicians, who always go the extra mile.As well as high quality services, they are also proactive in identifying areas for improvement and where they can add value. Compared to many other traditional IT suppliers, they are interested in establishing a true partnership, where the needs of both parties are taken into consideration.I really can't recommended Sereno IT highly enough, as the other 5* reviews on here will also testify.
Alexander MossAlexander Moss
12:17 05 Dec 23
Great company, full of energy and very attentive to our needs. You really get a personalised service, with the technical ability of a much larger company.
James GoodwinJames Goodwin
16:43 04 Dec 23
My business has recently adopted Sereno IT Support as our ITSM partner over the last quarter. This has been a sensible move for us as we scale, and the moving parts will become more complex as we grow. I have experienced a few issues, but these have been quickly addressed. One particular, tricky item involving my work mobile was a challenge - but, “We got there in the end! Thank you Tamim - your support has been very helpful and much appreciated”
Madeleine BarleyMadeleine Barley
12:43 04 Dec 23
Excellent, speedy, friendly and very 'human' service. Intuitive and easy to use platform. I'm the type of person who normally puts off raising IT tickets but Sereno has actually changed that for me because it's so easy and straightforward, and everything gets actioned quickly.
Chris NeedhamChris Needham
10:55 07 Jul 23
I've had the pleasure of working with Sereno for several months now, they are honestly absolutely fantastic. The service really is better than I have experienced from other support organisations.The team is incredibly easy to work with. Everyone I have interacted with is friendly, seems to listen and is generally responsive. They also have a high level of understanding of industry specific problems which helps a lot.We've has issues in the past with really slow response times but this an area where Sereno does really well. We're usually able to get an answer to queries within minutes, and resolutions within hours at most.We have also used them for advisory services on security and are really happy with the results. It's been a much more efficient process than the in house team we have previously.Highly recommend!
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IT SUPPORT LONDON

Partnered with the best

IT SUPPORT SERVICE LONDON

Our IT Support Workflow

1

Contact us

Get in touch with us to discuss your needs and find out how we can help.

2

Stress-free onboarding

We'll manage the entire onboarding process, including working with your previous IT partner to ensure a smooth transition.

3

In-depth audit

Our experts will assess your IT system and interview key stakeholders to deliver a tailored IT roadmap.

4

Always on-hand

Once we sign the support contract, we'll be there for you to provide strategic IT advice and promptly solve your IT support issues.

TESTIMONIALS

Our Happy Clients

Sereno IT Support
5.0
Based on 37 reviews
powered by Google
Annabelle PughAnnabelle Pugh
14:22 13 Dec 23
We have been clients of Sereno IT's since summer 2023 and we have been extremely happy with the service we have received to date. Sereno have built their business with a direct aim to fix the issues that are notoriously problematic with MSPs, and having experienced some of these problems with our previous MSP, Sereno are truly achieving in their efforts.Everything is so streamlined and easy for clients to use - their partner portal has truly thought of everything, from ordering IT equipment, to scheduling calls with engineers. The team always make sure everything is very clearly explained, and when things are a little more technical/ difficult to put into an email, we have received personal video explanations which have been so useful.Highly recommend Sereno's services!
Dana OzolaDana Ozola
12:41 07 Dec 23
These guys are new in the market, but they provide outstanding service service. What is important to our company, that they comprehend hierarchy of team and therefore importance despite the issue is applied. When we need something urgent, they find a manpower to resolve it asap. And most important for me as an assistant, i don't have to have IT language to explain the issue, they know issue is there and they find it and fix it - i do not have to answer 10 questions if i have done this or that, but they fix it by jumping on the system, with in short time all is done and you can move on with your day. And they are always positive 🙂
John HolmesJohn Holmes
20:42 06 Dec 23
We have been a customer of Sereno since Summer 2023 and the experience since has been overwhelmingly positive. We are an SMB working in a complex, safety-critical industry, where stable and reliable IT services are paramount. Sereno have never let us down, with their team of highly competent, customer-focused technicians, who always go the extra mile.As well as high quality services, they are also proactive in identifying areas for improvement and where they can add value. Compared to many other traditional IT suppliers, they are interested in establishing a true partnership, where the needs of both parties are taken into consideration.I really can't recommended Sereno IT highly enough, as the other 5* reviews on here will also testify.
Alexander MossAlexander Moss
12:17 05 Dec 23
Great company, full of energy and very attentive to our needs. You really get a personalised service, with the technical ability of a much larger company.
James GoodwinJames Goodwin
16:43 04 Dec 23
My business has recently adopted Sereno IT Support as our ITSM partner over the last quarter. This has been a sensible move for us as we scale, and the moving parts will become more complex as we grow. I have experienced a few issues, but these have been quickly addressed. One particular, tricky item involving my work mobile was a challenge - but, “We got there in the end! Thank you Tamim - your support has been very helpful and much appreciated”
Madeleine BarleyMadeleine Barley
12:43 04 Dec 23
Excellent, speedy, friendly and very 'human' service. Intuitive and easy to use platform. I'm the type of person who normally puts off raising IT tickets but Sereno has actually changed that for me because it's so easy and straightforward, and everything gets actioned quickly.
Chris NeedhamChris Needham
10:55 07 Jul 23
I've had the pleasure of working with Sereno for several months now, they are honestly absolutely fantastic. The service really is better than I have experienced from other support organisations.The team is incredibly easy to work with. Everyone I have interacted with is friendly, seems to listen and is generally responsive. They also have a high level of understanding of industry specific problems which helps a lot.We've has issues in the past with really slow response times but this an area where Sereno does really well. We're usually able to get an answer to queries within minutes, and resolutions within hours at most.We have also used them for advisory services on security and are really happy with the results. It's been a much more efficient process than the in house team we have previously.Highly recommend!
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Get in touch today

IT SUPPORT LONDON

Frequently Asked Questions

Like any other type of business today, small businesses rely on technology to operate efficiently. IT support for small business helps maintain and optimise IT infrastructure, troubleshoot technical issues, enhance cybersecurity, and make the most of technology to drive growth and innovation.

When looking for IT support, small businesses should consider several factors, such as their business’s specific IT needs and requirements, budget, and the scalability of the available support packages. It’s also essential to read client reviews and testimonials and assess the provider’s customer service.

Yes, we offer fully managed small business IT support. Our comprehensive support includes monitoring and maintenance of IT systems, help desk support, network management, cybersecurity solutions, cloud services, onsite and offsite backups, and more.

We offer comprehensive IT support for small businesses in London at between £35-45 per user per month, depending on your existing cyber security controls and services. We also provide Cyber Security Packages at £5-15 per person monthly.

Here are our installation and project costs:

  • Hourly Engineer rate: £95
  • Project day rate: £900
  • Project Management rate: £950
  • Consultancy rate: £1,200

SERENO LEARNING HUB

What's Next For You?

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Any questions?

Question not answered yet? Whether it’s about our pricing, services or processes. We’re here to answer any question you might have. Just drop us a line or schedule your 1-1 discovery call.

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