Dominik
8 months ago
We use cookies
We use cookies to improve our site and marketing. Details in our Cookie Policy.
12 services · one partner
Everything a growing London business needs to run, under one roof, from one team you can actually reach. Hover any service to read more.
Reliable IT support to keep your London-based business running.
The Advantages
Small business owners juggle sales, marketing, compliance and accounting. Most can't afford to run an IT department, but ignoring IT quietly costs more. This is where small business IT support saves the day.
Support that prevents costly downtime and keeps disruption to a minimum when a technical issue does hit.
Regular maintenance and monitoring catch small issues early, before they become downtime or data loss.
Robust measures, firewalls, antivirus, MFA and intrusion detection, protecting your business from threats.
Why Choose Sereno IT
From hardware procurement and cloud to cyber security and recovery, you can count on us for virtually every technology need, one partner instead of a patchwork of suppliers.
Years of high-quality IT support for small companies across finance, insurance, media, manufacturing and real estate, we know each sector's unique requirements.
Proactive monitoring lets us prevent issues before they disrupt operations, so your team can focus on what matters most: your business goals.
Time is money. With 75% of issues fixed remotely in minutes, we keep disruption to a minimum and safeguard your business continuity.
98%
Customer Satisfaction
90%
Resolved within 1 hour
75+
Years of IT Support Experience
Dominik
8 months ago
Jo Joynes
a year ago
AJ Shazad
a year ago
Tim Field
a year ago
Scott Simmons
a year ago
Adam Wright
a year ago
MB
a year ago
Daljit Sumal
a year ago
Kevin Williams
a year ago
Richard Martin
a year ago
Annabelle Pugh
2 years ago
Dana Ozola
2 years ago
John Holmes
2 years ago
Alexander Moss
2 years ago
James Goodwin
2 years ago
Madeleine Barley
2 years ago
Chris Needham
3 years ago
shima
5 months ago
“Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”
John Holmes
IT Manager, Oikos Storage Ltd
CloudTango Review
“After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”
Joanna Socko
Franklyn James
CloudTango Review
“IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”
Jamie Waldegrave
COO/CFO, Urban Logistics
CloudTango Review
“The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”
Alice Lees
Hutton Consulting
CloudTango Review
“Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”
Nigel Shearsby
Statons Estate Agents
CloudTango Review
“We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”
Katie Sexton
Archio Ltd
CloudTango Review
“Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”
Jo Nauman
AKT Productions Limited
CloudTango Review
“We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”
Fay Allen
Greencore Homes Ltd
CloudTango Review
“We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”
Aziz Selcuk Tuncer
Ant Yapi UK Ltd
CloudTango Review
“Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”
Nisha Patel
Strata Property Group Ltd
CloudTango Review
“We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”
Justin Elvey
Director, Big Potato Limited
CloudTango Review
5-star rated on Google and CloudTango
75+
Companies and 2,300+ people supported
98%
Client retention since inception, with zero quality-related churn
100%
Staff retention last year, so you work with the same accountable team
Growing
We helped our clients grow 14% on average last year
Reliable IT support for small business in London is just a call away.
Partnered with the best · Certified by Microsoft, Google & Cyber Essentials
Industries
We deliver fully managed IT support with onsite visits to small businesses across a range of industries, tailoring our services to each sector's goals and needs, coordinating support, optimising performance and heading off issues before they bite.
Connected agents, secure document flow, reliable infrastructure across branches.
Find out moreRegulated-ready security, audit trails and zero-downtime operations.
Find out moreResilient, season-proof IT for practices that must never lose a working hour.
Find out moreOn-site and back-office connectivity that keeps every project moving.
Find out moreRobust networks, monitored systems and resilient cyber security for production.
Find out moreHigh-throughput storage, file-sharing and seamless creative collaboration.
Find out moreOur Workflow
A clear four-step path from first conversation to going live, hover any step to see what happens (and how little you have to do).
Day 1
A quick chat
Get in touch with our IT support team and we'll talk through your requirements, no pressure, no jargon.
Handover
We do the lifting
We manage the whole handover, including working with your previous IT partner, so the switch is smooth and invisible to your team.
Audit
A short walkthrough
Our experts assess your systems and interview key people to deliver a tailored IT roadmap for where you are and where you are heading.
Live
Whenever you need us
Once the support contract is signed, we're there for you, strategic advice when you need it and prompt fixes when you don't have time to wait.
Reliable IT support for small business in London is just a call away.
Case studies
London businesses come to Sereno when they want IT to feel organised, owned and easier to manage. Real outcomes for real businesses.
Case study · Hutton Consulting
Modernised cloud and identity setup to support hybrid working, with security and strategy from a partner they could finally trust.
Read the case study
Case study · Statons Estate Agents
Took ownership of devices, onboarding and security so the operations team could focus on customers, not IT.
Read the case study
Case study · Urban Logistics REIT
Built an IT roadmap aligned to growth, with predictable monthly investment, dependable support and clearer reporting.
Read the case studyAbsolutely. Like any other type of business today, small businesses rely on technology for efficient business operations. However, small businesses often choose to manage IT on their own, which leads to technology quickly becoming a drainer rather than a driver. Here are the most common issues we see:
With proper IT support, small business can avoid these pitfalls, save leadership time, cut wasted spend, prevent potential issues, and keep IT working as an enabler of growth.
When looking for IT support for small business, companies should go beyond price and check whether a provider can actually remove the day-to-day IT burden from their team. Key factors to consider include:
The right IT partner should free your leadership team from acting as makeshift IT managers, cut wasted spend, and give you confidence that your IT systems are secure, scalable, and protect your business.
Let's talk
Pick a time that works for your team or drop us a quick message, we'll respond within 60 minutes during business hours.
What we'll cover on the call
We'll get back to you within 60 minutes during business hours.
We'll be in touch within 60 minutes during business hours. If it's urgent, call 0203 089 01 41.
Prefer to lock in a slot now? Pick a time that suits you, we'll have your details ready.
Book a timeStep 1 of 2
Keep reading
Guides and reads for small businesses weighing up IT support, onboarding and getting more from their technology.
DIY IT works fine at five people. At fifteen or twenty-five, it becomes a liability, not because of one big failure, but because of a hundred small ones that add up quietly.
Small businesses depend on IT infrastructure every day, but tighter budgets and no in-house IT specialists make getting it right harder than it looks. This guide walks you through what you actually need, how to set it up, and how to keep it running.
Microsoft 365 prices rise from 1 July 2026, but the bigger risk is renewing a setup that is already paying for waste. Here is what to fix before your renewal locks in higher costs for another term.
Question not answered yet? Whether it's about our pricing, services or processes, we're here to answer any question you might have. Just drop us a line and we'll come straight back to you.