Dominik
11 months ago
MANAGED CLOUD SERVICES · LONDON
Managed Cloud Services in London
Keep your cloud environment secure and reliable with ongoing support from Sereno. From cloud strategy and migration to optimisation and ongoing management, our team manages Microsoft 365, Microsoft Azure, Google Workspace and other cloud-based systems without adding pressure to internal IT teams.
Service Standards That Support the Experience
7am–7pm · IT support across the working day
IT support across the working day
24/7 · Managed security services available
Managed security services available
90% · Average SLA adherence
Average SLA adherence
98% · Customer satisfaction score
Customer satisfaction score
76% · Service requests resolved same day
Service requests resolved same day
WHY MANAGED SERVICES
Benefits of Managed Cloud Services for Businesses
Better Cost Control
Managed cloud services give you better visibility over licences and usage, so you can avoid paying for tools or capacity you do not really need. Regular reviews and ongoing optimisation also improve cost efficiency as your business changes.
Improved Cloud Security
Cloud environments need careful configuration and ongoing attention. Our experience with cyber security solutions allows us to manage access permissions, user accounts, security settings and regular updates to reduce risk across your cloud systems.
Less Pressure on Your IT Team
Day-to-day cloud management can take time away from larger IT priorities. We can work alongside your internal IT team, taking care of ongoing management and support so they can focus on business needs and strategic initiatives.
Stronger Business Continuity
Backups, disaster recovery and proactive monitoring of IT infrastructure help reduce the impact of outages or data loss. With the right measures in place, your business can recover more quickly and minimise downtime when problems occur.
Get more from your cloud investment with Sereno's cloud services.
Let's talkMANAGED CLOUD SOLUTIONS · SERENO
What's Included in Our Managed Cloud Services
WHY US
Why choose Sereno IT as your managed cloud services provider?
Recognised Cloud Expertise
As a Microsoft Solutions Partner and Google Workspace Partner, Sereno has the expertise to advise on the right cloud technology for your business and support it as your needs change.
Security Built Into Cloud Management
Security is part of how we manage your cloud, not an optional extra. Sereno is Cyber Essentials Plus certified and applies security measures across users and cloud platforms.
Proactive Management, Not Just Support
We monitor your cloud environment and address issues before they become bigger problems. Regular reviews also keep performance, security and cloud costs under control.
Cloud Support That Fits Your IT Team
You can use Sereno as your managed provider or alongside your internal IT team. We can take ownership of day-to-day cloud management while your IT staff focus on wider business goals.
Local Support From People Who Know Your Business
Our London team gives you direct access to experienced specialists who understand your business, with expert support when you need advice or day-to-day assistance.
Transparent, Flexible Partnership
You get clear costs without a long-term contract commitment in your first year. We make it clear what is included and what your business actually needs.
Planning the next step in your cloud journey? We can help you decide what comes next.
SWITCHING TO SERENO
Our Onboarding Process
We keep onboarding structured and straightforward, with a dedicated engineer guiding the move from your existing setup to fully managed cloud services.
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Meet Your Onboarding Engineer
Your onboarding engineer becomes your main point of contact, learning how your business uses the cloud and what needs to be managed.
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Review Your Cloud Environment
We assess your current cloud platforms, user accounts, access permissions and existing setup so we understand what is already in place and how your team works.
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Manage the Handover
If another provider currently manages your cloud services, Sereno coordinates the handover and gathers the access and information needed to take over with minimal disruption.
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Set Up Management & Monitoring
We put the agreed management tools, monitoring and security controls in place, ready for continuous management of your cloud environment.
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Agree How We'll Work
Together, we confirm support processes, responsibilities and how changes or support requests will be handled once the service is live.
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Go Live
Once everything has been checked and documented, Sereno takes over day-to-day cloud management and your team knows how to access support when they need it.
Trusted by London Businesses
Google Reviews
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Jo Joynes
a year ago
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AJ Shazad
a year ago
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Tim Field
a year ago
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Scott Simmons
a year ago
CloudTango Reviews
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“Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”
John Holmes
IT Manager, Oikos Storage Ltd
CloudTango Review
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“After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”
Joanna Socko
Franklyn James
CloudTango Review
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“IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”
Jamie Waldegrave
COO/CFO, Urban Logistics
CloudTango Review
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“The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”
Alice Lees
Hutton Consulting
CloudTango Review
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“Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”
Nigel Shearsby
Statons Estate Agents
CloudTango Review
Case studies
Client Success Stories
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Case study · Hutton Consulting
The IT Relationship Hutton Consulting Was Looking For
Modernised cloud and identity setup to support hybrid working, with security and strategy from a partner they could finally trust.
Read the case study -
Case study · Statons Estate Agents
How Statons Transformed Operations with Microsoft 365
Took ownership of devices, onboarding and security so the operations team could focus on customers, not IT.
Read the case study
HELPING LONDON ORGANISATIONS GROW
Supporting Businesses Across London
Sereno supports businesses across the whole of London and its outer areas. We also work with UK organisations that have a London office or branch and need a local IT partner.
Get expert guidance from a local team that understands your business.
Partnered with the best · Certified by Microsoft, Google & Cyber Essentials
Frequently Asked Questions
Managed cloud services include the management, monitoring, continuous optimisation and support of the cloud infrastructure a business uses. A managed cloud services provider takes responsibility for keeping the environment working as it should, managing licences, access, security and performance.
Sereno works with Microsoft 365, Microsoft Azure and Google Workspace, covering the cloud platforms and applications most businesses use every day. Our Microsoft cloud expertise includes services such as Exchange, Teams, SharePoint and OneDrive, while our Google Workspace support covers Gmail, Drive, Meet and other Workspace tools. We also manage Azure servers, cloud hosting and hosted desktop environments.
Moving to the cloud generally makes IT easier to manage and gives your team more flexibility in how and where they work, improving productivity and collaboration. Cloud computing helps lower operational costs by reducing reliance on physical servers and the maintenance they require. In addition, you get scalable infrastructure that makes it easier to add users or services as the business grows. With the right setup, cloud services also support backup and recovery.
Ongoing cloud management keeps security under regular review. Sereno manages user access and security settings, monitors the environment and applies appropriate security measures as systems change.
Yes. Our team plans and manages migrations to Microsoft 365 and Google Workspace, including the transfer of business data from existing systems.
Learning Hub
From the Sereno Learning Hub
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Explainer Microsoft 365
Exploring Microsoft Intune: What it is and how to use it
Microsoft Intune is a cloud-based device management platform that lets you control which devices access company data, enforce security policies, and wipe data remotely, whether you run a company-owned fleet or allow BYOD.
ReadSahaj Arrora · 4 min read -
Explainer Cloud & Infrastructure
The Truth About Cloud Storage For SMBs: Debunking The Misconceptions And Embracing The Future
Cloud storage is hugely popular, yet a handful of stubborn myths still stop some SMBs from reaping the benefits. Here's the truth behind the five most common misconceptions.
ReadSereno IT Support Team · 4 min read -
Explainer Cloud & Infrastructure
Cloud computing: It’s here to stay
Cloud computing is now a fundamental part of modern business. Before we dive into why it's here to stay, let's recap what cloud computing actually is, and bust a couple of myths along the way.
ReadSereno IT Support Team · 4 min read