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IT Support · Clerkenwell

IT Support in Clerkenwell

Once known for its watchmakers, Clerkenwell remains a thriving centre for creative industries, from jewellery and furniture design to marketing, PR, and digital media. As these businesses increasingly rely on design software and online tools, dependable IT systems have become essential.

We deliver end-to-end IT support in Clerkenwell and other parts of London, helping local businesses maintain security and run smoothly. With Sereno, you get the feel of an in-house IT team, but at a fraction of the cost.

  • Local IT support Clerkenwell businesses trust
  • Proactive approach & transparent pricing
  • Fully managed & co-managed IT services
  • 75% of issues resolved remotely in minutes
  • Built-in cybersecurity, disaster recovery, and backups
  • Scalable IT support that grows with you
Book a discovery call Contact us
Outstanding CloudTango Excellent
Clerkenwell · EC1
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What we do

IT Support Services for Clerkenwell Businesses

  • Microsoft 365 & Google Workspace

    Need professional support with Microsoft 365 or Google Workspace? We handle suite selection, migration, licences, permissions, integrations, security and training.

  • Cloud services

    We help businesses switch to the cloud, deploying virtual infrastructure to your needs and managing usage to avoid unnecessary expense — from design to ongoing management.

  • Cyber security

    Our IT support comes with end-to-end cyber security: regular audits, firewalls, encryption, multi-factor authentication (MFA), patch management, remote monitoring and endpoint protection.

  • Disaster recovery & backup solutions

    Sereno offers dependable backup and disaster recovery to ensure business continuity — backing up data, duplicating it to secure environments and keeping it recoverable whatever happens.

  • Internet connectivity

    Sereno keeps businesses in Clerkenwell connected with internet solutions that fit their needs and budget — finding, installing, maintaining and supporting reliable lines, plus wireless audits.

  • VoIP & telephony

    Sereno specialises in VoIP and telephony — from procurement and installation to support — with solutions tailored to hybrid and distributed offices for a secure, cost-effective phone system.

  • Hardware & software procurement

    We offer specialist hardware and software procurement. With years of delivering IT support services in London, we have dependable suppliers and manage sourcing, delivery and licensing.

  • Infrastructure & networks

    Your Wi-Fi, connectivity and secure file sharing all rely on network infrastructure. Sereno optimises existing networks and sets up new ones, handling advice, procurement, installation and support.

Looking for go-to IT support Clerkenwell businesses count on? We're here to help.

Talk to an IT Advisor

Partnered with the best · Certified by Microsoft, Google & Cyber Essentials

  • Microsoft Solutions Partner
  • Google Workspace Partner
  • Cyber Essentials Plus
  • SentinelOne
  • Jamf
  • NinjaOne
  • Datto Authorized Partner
  • SonicWall
  • Bitdefender
  • KnowBe4
  • DNSFilter
  • Keepr
  • Datto
  • Microsoft Teams

Case studies

Client Success Stories

London businesses come to Sereno when they want IT to feel organised, owned and easier to manage. Real outcomes for real businesses.

  • Hutton Consulting

    Case study · Hutton Consulting

    The IT Relationship Hutton Consulting Was Looking For

    Modernised cloud and identity setup to support hybrid working, with security and strategy from a partner they could finally trust.

    Read the case study
  • Statons Estate Agents offices

    Case study · Statons Estate Agents

    How Statons Transformed Operations with Microsoft 365

    Took ownership of devices, onboarding and security so the operations team could focus on customers, not IT.

    Read the case study
  • Urban Logistics REIT

    Case study · Urban Logistics REIT

    Reliable IT Support for a Listed Property Investment Company

    Built an IT roadmap aligned to growth, with predictable monthly investment, dependable support and clearer reporting.

    Read the case study

Our Happy Clients

Google Reviews
Sereno IT Support

70 Google reviews

Write a review

  • Dominik

    9 months ago

    We have partnered with Sereno on a range of IT projects and appointed them as our managed IT services provider and the experience has been exceptional from the…

  • Jo Joynes

    a year ago

    Sereno IT are innovative in their approach to IT support. We moved to Sereno IT in Jan 2023 and have not looked back.

  • AJ Shazad

    a year ago

    I have known Sereno (and their previous business) since 2016 as they are the IT solutions providers of our private credit fund with complex operations.

  • Tim Field

    a year ago

    Great company, very efficient with some wonderful individuals supporting

  • Scott Simmons

    a year ago

    We have used Sereno for our IT support since May 2023 and find the team to be quick, informative and clear in terms of describing any work carried out to…

  • Adam Wright

    a year ago

    We've been working with Sereno for 18 months now and have been impressed by their solution oriented approach.

  • MB

    a year ago

    Great service, rapid response time, friendly, professional technicians - couldn't be better. Very glad we switched providers.

  • Daljit Sumal

    a year ago

    Amazing service as always. Had a few queries which were dealt with swiftly and calmly.

  • Kevin Williams

    a year ago

    Sereno have always responded quickly to our requests/issues. Very polite and professional staff who keep you informed of progress of any problem solutions…

  • Richard Martin

    a year ago

    My company moved to Sereno IT over the new year and we have found the process not only to be painless but i would describe it as enjoyable.

  • Annabelle Pugh

    2 years ago

    We have been clients of Sereno IT's since summer 2023 and we have been extremely happy with the service we have received to date.

  • Dana Ozola

    2 years ago

    These guys are new in the market, but they provide outstanding service. What is important to our company, that they comprehend hierarchy of team and therefore…

  • John Holmes

    2 years ago

    We have been a customer of Sereno since Summer 2023 and the experience since has been overwhelmingly positive.

  • Alexander Moss

    2 years ago

    Great company, full of energy and very attentive to our needs. You really get a personalised service, with the technical ability of a much larger company.

  • James Goodwin

    2 years ago

    My business has recently adopted Sereno IT Support as our ITSM partner over the last quarter.

  • Madeleine Barley

    2 years ago

    Excellent, speedy, friendly and very 'human' service. Intuitive and easy to use platform.

  • Chris Needham

    3 years ago

    I've had the pleasure of working with Sereno for several months now, they are honestly absolutely fantastic.

  • shima

    6 months ago

    Sereno is the most reliable IT support team

CloudTango Reviews

  • “Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”

    John Holmes

    IT Manager, Oikos Storage Ltd

    CloudTango Review

  • “After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”

    Joanna Socko

    Franklyn James

    CloudTango Review

  • “IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”

    Jamie Waldegrave

    COO/CFO, Urban Logistics

    CloudTango Review

  • “The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”

    Alice Lees

    Hutton Consulting

    CloudTango Review

  • “Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”

    Nigel Shearsby

    Statons Estate Agents

    CloudTango Review

  • “We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”

    Katie Sexton

    Archio Ltd

    CloudTango Review

  • “Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”

    Jo Nauman

    AKT Productions Limited

    CloudTango Review

  • “We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”

    Fay Allen

    Greencore Homes Ltd

    CloudTango Review

  • “We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”

    Aziz Selcuk Tuncer

    Ant Yapi UK Ltd

    CloudTango Review

  • “Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”

    Nisha Patel

    Strata Property Group Ltd

    CloudTango Review

  • “We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”

    Justin Elvey

    Director, Big Potato Limited

    CloudTango Review

  • 5-star rated on Google and CloudTango

  • 75+

    Companies and 2,300+ people supported

  • 98%

    Client retention since inception, with zero quality-related churn

  • 100%

    Staff retention last year, so you work with the same accountable team

  • Growing

    We helped our clients grow 14% on average last year

Why Sereno

Why Choose Sereno IT Support Services in Clerkenwell?

  • Local Presence

    While it typically takes minutes for our experienced specialists to fix 75% of issues remotely, some cases, such as hardware failures or physical security checks, require a hands-on approach. As a local provider based in central London, Sereno offers scheduled on-site visits when needed.

  • Security-first partner

    Many businesses choose us for the comprehensive cyber security and disaster recovery services we offer. Sereno is Cyber Essentials Plus certified, which confirms our strong cyber security policies and procedures.

  • Industry-focused solutions

    The team at Sereno has experience in supporting businesses across an array of industries, including insurance, financial services, real estate, manufacturing, media, and more. Our services are tailored to the everyday needs and expectations of each sector. With us, you won't have to explain how you work – we already speak your language.

  • Flexibility & scalability

    Sereno offers both fully managed IT services and co-managed IT support, allowing you to choose the level of involvement that suits your team. Trusted by more than 75 growing medium-sized and small businesses across London, we design our services to be seamlessly scalable and able to grow with you. Our flexible approach means you only pay for the level of support you actually need.

  • Proactive approach

    We follow a proactive approach to IT support to make sure that potential issues are addressed before they disrupt your operations. From security vulnerabilities to failing hardware, our specialists handle them before they cause downtime.

  • All-in-one IT support

    If you're in search of a reliable IT support partner to handle all your technology needs under one roof, look no further than Sereno. We offer a comprehensive range of solutions, from hardware procurement and infrastructure setup to cloud services and disaster recovery.

  • We offer more than SLAs

    We place a great value on your experience. Instead of following traditional SLAs, we collect feedback from your team after every interaction to calculate a Partner Experience (PX) score. If it falls below 95%, we devise a custom improvement plan. And if we still can't meet your expectations, you're free to walk away.

Let us handle the tech so your team can focus on what matters. Call us today to discuss your IT needs.

Book a 1-1 discovery call

Industries

Experience in Various Industries

At Sereno, we understand that every industry has its own unique information technology challenges and requirements. As a go-to IT support company in London, we tailor our business support services to meet the specific needs of each sector.

IT support across London

Frequently Asked Questions

We offer fully managed and co-managed IT support services in Clerkenwell. With fully managed support, we oversee your entire IT environment. Co-managed support, on the other hand, involves working alongside your in-house team.

It depends on the complexity and urgency of the issue, but for most day-to-day problems, we resolve tickets within 30 minutes to 2 hours. Critical incidents are prioritized immediately, often starting work within minutes.

Our proactive approach means many issues are identified and fixed before they cause any disruption so in many cases, clients don't even notice a problem.

We also track and publish our actual resolution times transparently, so you always know what to expect.

Yes, we offer ongoing remote support. Our support team can fix 90% of IT issues remotely in less than an hour, without needing to be on-site.

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What's Next For You?

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Let's talk

Any questions?

Question not answered yet? Whether it's about our pricing, services or processes — we're here to answer any question you might have. Just drop us a line or book your 1-1 discovery call to connect at your preferred time.

What we'll cover on the call

  • How IT is handled across your Clerkenwell team today, and where it creates friction
  • Response times and on-site cover, what local support really means for a Clerkenwell business
  • Security, compliance (GDPR/FCA) and where your risks currently stand
  • Whether your current setup supports or slows your growth
  • Clear, actionable next steps you can use straight away

We'll get back to you within 60 minutes during business hours.

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