Dominik
8 months ago
IT Support For Businesses That Want a True Partner
Ready to talk to a real person? Tell us what you need. We'll come back to you personally.
Talk to an IT advisor How We Work
How We Fully Own Your IT
Whether you're outsourcing for the first time, improving how IT is managed, or switching from a provider, Sereno gives you one clear place for support, decisions and accountability.
No chasing No finger-pointing No passed-back responsibility
Support
Fast, practical IT support for your team, with issues owned from first request through to resolution.
- Day-to-day IT support
- Direct access to engineers
- Clear ownership of every request
Operations
The everyday IT admin that keeps your business running, managed properly behind the scenes.
- User onboarding and leavers
- Cloud, licensing and admin
- Devices and infrastructure
Security & Strategy
Guidance that keeps your IT stable, secure and aligned with how your business works.
- Cyber Essentials-aligned security
- Dedicated Technology Advisor
- Regular reviews and roadmap
Our IT Support Services
IT support services managed under one roof
Meet the founder
What a True IT Partner Should Feel Like
Hear directly from our founder on why Sereno was built for London businesses that want IT support that does more than fix problems when they happen.
He explains what makes Sereno different as an IT support company: direct access to engineers, fewer recurring tickets, automation that removes admin, and strategic guidance, for an IT experience that feels proactive, human and easy to rely on.
Watch first.
Book a 15-minute intro call when it sounds like the partner you are looking for.
Book a 15-minute intro call The problems we solve
We Solve the IT Problems Other Providers Leave Behind
Is IT still taking more time than it should? These are the issues we’re most often brought in to fix.
- More focus, better productivity and fewer interruptions.
Reducing IT Distractions Across Your Team
Your employees should not be troubleshooting issues, coordinating fixes or managing suppliers. We manage the IT environment in the background so your team can stay focused on their real work.
- Less internal workload and fewer risks.
Taking IT Tasks Off Your Team’s Plate
Tasks like onboarding new starters, securing leavers, managing devices and controlling access should not fall on your staff. We fully own these processes so nothing is missed.
- Clarity without the admin.
Providing Clear Updates on Every IT Request
You will always know what is being worked on and what is coming next. We communicate clearly, keep requests moving and take responsibility for seeing issues through without you having to follow up.
- Rapid response, faster resolutions and minimal disruption to work.
Providing Reliable Support When You Need It Most
Your team should not be waiting around for IT help. We make it easy to get support through instant chat, simple booking or direct contact, then deal with the issue without pulling your staff into the detail.
- Fewer disruptions and less frustration.
Resolving Recurring IT Issues at the Root
We do not believe in temporary fixes. When issues repeat, we take a proactive approach by investigating the root cause, putting a permanent solution in place, and tracking it so the same problem does not keep resurfacing.
- Better control, clearer investment and fewer surprises.
Helping You Get More Value from Your IT Spend
We help you understand what you are spending, why it matters and where improvements can be made. Our advice focuses on long-term value, not unnecessary upgrades.
- IT that supports business growth rather than holding it back.
Creating an IT Strategy That Supports Business Goals
We help you plan ahead with an IT roadmap aligned to growth, security, budget and business objectives, with strategic advice that supports long-term growth and keeps the business forward.
A reliable IT support London team is just a call away.
Pricing & Plans
IT Support Pricing and Managed IT Services Plans
Built around your team & setup Pay only for what you use Transparent, agreed upfront
Unlimited IT support
for a fixed per-employee monthly price, making costs clear, easy to budget and simple to scale.
No paying for unused onsite support
you are only charged for onsite visits when you actually need them, rather than a flat fee for support you may never use.
30-day rolling partnership
in the first year, you are not locked into a long contract, giving you more flexibility from the start.
Flexible options
for fully managed IT support, cyber security, disaster recovery, projects and IT consultancy.
Transparent pricing
conversations before onboarding begins, with clear guidance on what is included, optional or unnecessary at your current stage.
Simple. Flexible. Predictable.
Our pricing is designed to give you clarity, control, and confidence at every step.
- No hidden fees
- No paying for unused onsite support
- Support you can count on
Skip the long form. Book your 15-min intro call.
Tell us what you need. We'll help you understand the right next step for your IT setup.
No long-term contracts. No pressure. You are in control.
- High Growth Business of the Year 2026
- Average first response < 12 min
- Customer Experience Agreement > 95%
- 5.0 on Google · 70+ business reviews
Why Sereno
Why Businesses Choose Sereno as Their IT Support Company
Businesses choose Sereno because they want one team to take proper ownership of IT, not just respond when something breaks.
We bring structure to support, security, devices, users, cloud platforms and IT admin, with clear communication and mature processes that make IT easier to manage as you grow.
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End the IT Admin Burden
We take responsibility end to end, reducing supplier chasing, follow-ups and everyday admin for your team.
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Proactive, Not Reactive
We plan ahead, monitor risk early and prevent recurring issues from turning into repeat problems.
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Flexible, Transparent Partnership
No long-term contract traps in the first year, just clear expectations, consistent service, and predictable investment.
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Aligned to Your Business Objectives
Your IT is actively managed with clear guidance from people who understand your business.
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Security Built In
Layered protection, Cyber Essentials support and trusted tools help strengthen your security posture.
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Local London Support
A London-based team supporting businesses across the City, central London and surrounding areas.
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Cost-Effective vs Hiring In-House
Access to IT experts, mature processes and specialist tools without the cost of hiring a full in-house team.
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Trusted IT Support for Hybrid Teams
Secure access, device management, cloud services and clear user support for hybrid and remote teams.
Accreditations & Partnerships
Accredited where it matters
- Microsoft Solutions Partner
- Google Workspace Partner
- Cyber Essentials Plus
- Cloudtango Top 25 UK MSP
Trusted by London Businesses
Google Reviews
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Jo Joynes
a year ago
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AJ Shazad
a year ago
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Tim Field
a year ago
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Scott Simmons
a year ago
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Adam Wright
a year ago
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MB
a year ago
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Daljit Sumal
a year ago
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Kevin Williams
a year ago
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Richard Martin
a year ago
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Annabelle Pugh
2 years ago
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Dana Ozola
2 years ago
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John Holmes
2 years ago
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Alexander Moss
2 years ago
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James Goodwin
2 years ago
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Madeleine Barley
2 years ago
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Chris Needham
3 years ago
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shima
5 months ago
CloudTango Reviews
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“Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”
John Holmes
IT Manager, Oikos Storage Ltd
CloudTango Review
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“After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”
Joanna Socko
Franklyn James
CloudTango Review
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“IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”
Jamie Waldegrave
COO/CFO, Urban Logistics
CloudTango Review
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“The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”
Alice Lees
Hutton Consulting
CloudTango Review
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“Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”
Nigel Shearsby
Statons Estate Agents
CloudTango Review
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“We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”
Katie Sexton
Archio Ltd
CloudTango Review
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“Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”
Jo Nauman
AKT Productions Limited
CloudTango Review
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“We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”
Fay Allen
Greencore Homes Ltd
CloudTango Review
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“We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”
Aziz Selcuk Tuncer
Ant Yapi UK Ltd
CloudTango Review
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“Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”
Nisha Patel
Strata Property Group Ltd
CloudTango Review
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“We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”
Justin Elvey
Director, Big Potato Limited
CloudTango Review
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5-star rated on Google and CloudTango
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75+
Companies and 2,300+ people supported
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98%
Client retention since inception, with zero quality-related churn
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100%
Staff retention last year, so you work with the same accountable team
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Growing
We helped our clients grow 14% on average last year
Case studies
Client Success Stories
London businesses come to Sereno when they want IT to feel organised, owned and easier to manage. Real outcomes for real businesses.
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Case study · Hutton Consulting
The IT Relationship Hutton Consulting Was Looking For
Modernised cloud and identity setup to support hybrid working, with security and strategy from a partner they could finally trust.
Read the case study -
Case study · Statons Estate Agents
How Statons Transformed Operations with Microsoft 365
Took ownership of devices, onboarding and security so the operations team could focus on customers, not IT.
Read the case study -
Case study · Urban Logistics REIT
Reliable IT Support for a Listed Property Investment Company
Built an IT roadmap aligned to growth, with predictable monthly investment, dependable support and clearer reporting.
Read the case study
Want to be the next success story?
Let’s talk about what your business needs and where Sereno can help.
How we compare
Side-by-side: Sereno vs Typical MSP vs In-House IT
A quick comparison to show where fully owned London IT support makes a real difference.
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Owns end-to-end, with less work bounced back to you
Sereno · IncludedMSP / In-house · Sometimes / Depends on internal capacity
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Service standards focused on quality, communication and outcomes
Sereno · IncludedMSP / In-house · Often response-led / Depends on team structure
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Average first response under 12 minutes
Sereno · IncludedMSP / In-house · Varies / Varies
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Senior IT consultancy and proactive IT advice
Sereno · IncludedMSP / In-house · Sometimes / Depends on experience
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Onboarding, leavers and device lifecycle managed
Sereno · IncludedMSP / In-house · Sometimes / Usually, if resourced
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Security responsibility actively owned
Sereno · IncludedMSP / In-house · Sometimes / Depends on skillset
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No long-term contract in your first year
Sereno · IncludedMSP / In-house · Not typical / Not applicable
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Predictable, transparent monthly pricing
Sereno · IncludedMSP / In-house · Usually / No
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Cost-effective alternative to hiring an internal IT team
Sereno · IncludedMSP / In-house · Usually / No
Getting started
Ready to Switch? We Do the Heavy Lifting
A clear 30-day path from first conversation to going live, most of the work happens behind the scenes.
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Day 1
Meet your onboarding engineer
30-minute call
We introduce you to the engineer leading your transition, explain the process, confirm timeframes and outline exactly what we need from you.
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Days 2–5
Provider handover
No involvement
We contact your current provider directly and manage the handover on your behalf, so you do not need to chase, coordinate or manage the awkward parts.
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Days 6–15
Audit and documentation
30–60 minutes, only where needed
We review your IT environment, document your systems, users, devices and access points, and identify anything that needs attention before go-live.
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Days 16–20
Setup and management tools
No involvement
We put the right management tools in place so we can properly support your users, devices and systems without disrupting your team.
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Days 21–25
Agree core IT processes
30-minute call
We align on the processes that matter most, including onboarding, offboarding, access control, approvals and device standards.
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Days 26–30
Team training and go-live
15–20 minute team video call
We show your team how to raise support requests, what to expect from Sereno and how the support process works. Once everything is ready, support goes live on the agreed date.
A smooth switch, with minimal disruption.
- We manage the handover
- Live in ~30 days
- No long-term lock-in
Service standards
Support Standards You Can Hold Us To
Fast replies matter, but good IT support is measured by more than speed. Our Customer Experience Agreement (CXA) is the standard we hold ourselves to, built into our contracts, how we review service, and how our team is measured.
Service standards that support the experience
7am–7pm · IT support across the working day
Your team gets reliable weekday support across the working day, with clear routes to reach an engineer when help is needed.
24/7 · Managed security services available
For businesses that need additional protection, we can provide 24/7 managed security services to help monitor and respond to cyber threats outside normal support hours.
90% · Average SLA adherence
We measure and report on whether we meet our agreed response and resolution targets, with current average SLA adherence at around 90%.
98% · Customer satisfaction score
We ask for feedback across service desk interactions and use it to measure the quality of the experience your team receives.
76% · Service requests resolved same day
Most requests are resolved on the same day they are raised, even when some are scheduled around your team’s availability or booked directly with an engineer.
100%
Customer Experience goal
Every interaction should feel
clear, helpful and properly owned. Our
Customer Experience Agreement (CXA) backs
it with a
95%+ quarterly Customer Experience minimum, fall short and we agree a Service Improvement Plan, with no contract lock-in.
How it works
We ask for feedback across every interaction, support requests, account management, projects and communication, because all of these shape your experience.
If your Customer Experience score drops below our 95% minimum over a quarter, we proactively review what happened, agree a clear Service Improvement Plan with you, take action and review progress over the next three months.
If you're still unhappy after the plan, we won't hold you to your contract terms and will support your move to another provider if that is what you choose.
What about SLAs?
We set & report response/resolution targets, but measure more than speed.
What about SLAs?
We set & report response/resolution targets, but measure more than speed.
We still set, measure and report on response and resolution targets, your team should know what to expect. But SLAs are not the standard we build our service around. Customer Experience is. A ticket can be answered within target and still leave someone frustrated, unclear, or facing the same issue next week.
Our CXA measures what matters most: clear communication, ownership, professionalism, quality of resolution and whether issues stay resolved. SLAs tell you how quickly we respond; CXA tells you whether Sereno is delivering the service, support and accountability you're paying for, the difference between a provider that closes tickets and a partner that improves your IT experience.
How our support priorities work
Not every IT request has the same urgency, so we prioritise by business impact, critical issues get urgent attention while planned changes and setup requests are handled within clear timeframes.
| Priority | When it applies | Response | Resolution |
|---|---|---|---|
| Critical | More than one person is affected by the same issue, or a business-critical system is stopping multiple people from working. | 15 minutes | 1 hour |
| High | One person is unable to work, or the request is raised by a VIP user. | 30 minutes | 2 hours |
| Medium | A change request, such as access to a file, folder, mailbox or system. | 1 hour | 4 hours |
| Low | Planned work, such as a new employee setup request or a new laptop or PC build. | 2 hours | 8 hours |
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Critical
More than one person is affected by the same issue, or a business-critical system is stopping multiple people from working.
Response 15 minutes Resolution 1 hour -
High
One person is unable to work, or the request is raised by a VIP user.
Response 30 minutes Resolution 2 hours -
Medium
A change request, such as access to a file, folder, mailbox or system.
Response 1 hour Resolution 4 hours -
Low
Planned work, such as a new employee setup request or a new laptop or PC build.
Response 2 hours Resolution 8 hours
Frequently Asked Questions
Quick answers to the most common questions about Sereno, our service standards and how we work with London businesses.
IT support is the day-to-day management, technical support and guidance that keeps your business technology running properly. Sereno acts as an extension of your business by managing users, devices, cloud services, security, procurement and ongoing IT advice.
Typically this includes
- Day-to-day remote IT support for your team
- User onboarding, offboarding and device setup
- Microsoft 365, Google Workspace and cloud support
- Patch management, monitoring and routine maintenance
- Security, backup, procurement and infrastructure management
- Licence management, supplier liaison and regular service reviews
Best practice: Good IT support should reduce operational pressure, improve reliability and give your team a clear place to go when they need help.
You need IT support if technology is slowing productivity, creating risk or taking too much time away from your internal team. A professional IT partner helps stabilise systems, reduce downtime and improve security while supporting business growth.
Common signs you need support
- Internal teams spend too much time solving IT issues
- Recurring technical problems never fully get resolved
- User onboarding and access management feels messy
- Security and compliance concerns are increasing
- Your current provider feels reactive rather than proactive
Best practice: A good IT provider should proactively monitor systems and act before problems develop, not just respond when something breaks.
The right IT support depends on your team size, systems, security requirements and internal capability. Most growing SMEs benefit from fully managed support that combines helpdesk, security, cloud management and strategic guidance.
Typically this is best for
- Growing businesses without internal IT
- Teams struggling with recurring issues or admin burden
- Businesses needing stronger security and process ownership
- Companies wanting proactive advice and standards
- Hybrid teams using Microsoft 365, Google Workspace or mixed environments
Best practice: Choose a provider that takes ownership proactively rather than acting like a reactive ticket desk.
London managed IT services are ongoing support, maintenance and management services for local businesses that keep your technology environment stable, secure and easy to run. They provide continuous ownership rather than ad-hoc fixes.
Typically this includes
- Helpdesk support and issue resolution
- Monitoring, maintenance and patch management
- Microsoft 365 and Google Workspace management
- Device and access management
- Cybersecurity controls and backup management
- Supplier coordination and strategic reviews
Best practice: Managed services work best when the provider proactively standardises and improves your environment over time.
Outsourced IT support gives your business access to a broader team of specialists without the cost and overhead of hiring internally. It helps reduce operational burden while improving reliability and security.
Key benefits
- Reduce internal admin and IT distractions
- Access a wider range of technical expertise
- Improve consistency and accountability
- Strengthen cybersecurity and compliance readiness
- Gain proactive advice and long-term planning support
Best practice: The best outsourced IT relationships feel like a trusted partner that works as an extension of your business, not a disconnected supplier.
Sereno supports businesses with day-to-day IT management, support and strategic guidance. We help manage users, devices, cloud platforms, cyber security, procurement, suppliers and ongoing operational IT needs.
Typically this includes
- Day-to-day remote IT support for your team
- User onboarding, offboarding and device setup
- Microsoft 365, Google Workspace and cloud support
- Patch management, monitoring and routine maintenance
- Security, backup, procurement and infrastructure management
- Licence management, supplier liaison and regular service reviews
Locations we support: Sereno supports London businesses across a broad range of areas and office setups, including Hammersmith, Marylebone, Clerkenwell, London Bridge and Soho.
Best practice: IT support should remove responsibility from your internal team, not create more coordination, handovers or hidden admin.
Yes. Sereno provides IT support for growing London SMEs that need structure, ownership and reliable support without building a full internal IT department.
Typically this is suitable for
- Businesses with 10–120 users
- Teams relying on ad-hoc or reactive support today
- Companies needing stronger onboarding and IT processes
- Hybrid teams with cloud-first environments
- Businesses wanting proactive guidance and accountability
Best practice: Smaller businesses benefit most when IT is standardised early before operational complexity increases.
IT support pricing depends on user count, service scope, security requirements and the level of ownership required. Sereno provides transparent pricing so businesses understand what is included before switching provider.
Pricing usually includes
- Monthly managed IT support services
- One-time onboarding and environment review
- Ongoing maintenance and support
- Strategic reviews and reporting
- Optional project or onsite work when needed
Best practice: Businesses usually get better long-term results from IT support that includes proactive management, clear standards and ongoing strategic guidance.
Yes. Sereno provides remote IT support for businesses across London and hybrid teams working remotely, in-office or across shared workspaces. Most issues can be resolved remotely quickly and efficiently.
Remote support commonly covers
- User troubleshooting and support requests
- Device and software configuration
- Access and password management
- Cloud platform support
- Security and maintenance tasks
Best practice: Remote IT support helps resolve most issues quickly without the cost or delay of an onsite visit. With secure remote access tools and proper controls, support can be delivered safely across offices, home workers and shared workspaces.
Yes. Sereno helps businesses reduce cyber risk through practical, business-appropriate security controls and ongoing management.
Typically this includes
- Multi-factor authentication (MFA)
- Managed Detection and Response (MDR)
- Device protection and patching
- Backup and recovery management
- Access controls and permissions management
- Security guidance and Cyber Essentials support
- User awareness and phishing risk reduction
Best practice: Good cybersecurity should improve protection without making everyday work harder for your team.
Yes, if you are looking for a proactive IT partner that takes ownership rather than a reactive ticket-only helpdesk. Sereno focuses on long-term operational improvement, communication and accountability.
Businesses we are typically a good fit for
- Growing SMEs needing proactive ownership
- Businesses frustrated with reactive providers
- Teams wanting clearer communication and accountability
- Companies prioritising security and operational maturity
- Organisations wanting strategic guidance alongside support
Best practice: When comparing providers, focus on ownership, communication, onboarding and proactive improvement, not just response times.
Sereno provides IT support across London, including Greater London, Central London, North, East, West and South London. We support businesses in office-based, remote and hybrid environments, including teams working from home, shared workspaces and multiple London locations.
Areas commonly supported
- Hammersmith
- Marylebone
- Clerkenwell
- London Bridge
- Soho
- City of London and surrounding areas
Best practice: Modern IT support should work seamlessly for office-based, hybrid and remote teams alike.
Ready to stop managing IT yourself?
If your team is still chasing IT issues, managing admin or making technology decisions without clear guidance, it may be time to hand IT over to a partner that takes ownership.
No long-term contracts 15 minutes You're in control
Watch & learn
Your IT questions, answered on video
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What’s Included in Sereno’s IT Support?
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How Will Sereno Reduce and Prevent Your IT Issues?
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What Makes Sereno IT Different from Other IT Providers?
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What’s Not Included in Sereno’s IT Support?
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How Does Sereno Deliver Reliable IT Support?
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Can Sereno Help with Cybersecurity and IT Services?
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What Are Sereno’s Contract Terms and Guarantees?
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How Does Sereno’s IT Support Pricing Work?
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What Does the IT Transition Process Look Like with Sereno?
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What Are Sereno’s Culture and Company Values?
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Everything You Need to Know Before Choosing an IT Provider
Learning Hub
From the Sereno Learning Hub
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Guide Managed IT Support
The Shift from Reactive IT Support to Proactive IT Support
Still relying on reactive IT support? Discover why it's time to switch to a proactive model and learn how to transition smoothly.
ReadSereno IT Support Team · 5 min read -
Guide Microsoft 365
Top 10 Microsoft 365 Security Features Every Business Can Utilise
Top Microsoft 365 security features and how they can be leveraged to beef up their security game regardless of its scale or sector.
ReadSahaj Arrora · 7 min read -
Opinion Managed IT Support
Why traditional IT Support doesn’t work
Have you ever found yourself stuck in an IT support purgatory? If you’ve experienced these infuriating traditional IT Support, we are here to help!
Read
Michael Johnson · 4 min read
Let's talk
Let's Explore How IT Can Work Better for You
In a short call, we'll understand your goals and challenges, and explore how Sereno can help.
What we'll cover on the call
- How IT is currently handled and where it creates friction
- Recurring issues, ownership gaps, or security concerns
- Whether your IT setup supports or slows your growth
- What fully owned IT would look like for your business
- Clear, actionable next steps you can use straight away
We'll get back to you within 60 minutes during business hours.
Thanks, message received
We'll be in touch within 60 minutes during business hours. If it's urgent, call 0203 089 01 41.
Prefer to lock in a slot now? Pick a time that suits you, we'll have your details ready.
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