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IT Company · London

Sereno IT Solutions Company

Request Remote IT Support how you want, when you want on the Sereno platform. We work around your schedule.

We also offer instant remote IT Support through live person chat for your team's minor questions or requests. Enter your questions into our portal's live web chat and expect a swift reply. 80% of chat requests are usually solved instantly. And we don't just wait for something to go wrong: we proactively monitor systems and resolve issues before they disrupt your business.

Take a look at our Managed IT Services, plus IT support packages & pricing.

Talk to an IT Advisor See pricing
Outstanding CloudTango Excellent

The Sereno Platform

Fast & reliable remote IT service

Raise, book and resolve IT requests on your terms. Our platform gives your London-based team the fastest route to a fix, with automation and live chat that cut out the wait.

  1. Instant real-time chat with an engineer

    Speak to an engineer immediately through our online real-time chat. Always available to provide remote support and connect to your device as needed.

  2. Book an engineer at your convenience

    We work around your schedule. We give you the ability to book time with an engineer at a time that suits you best. No more calls out of the blue or unavailable engineers.

  3. Streamline support requests for a quicker fix

    Using our online portal we streamline support requests, reducing the time you need to spend on IT issues and giving you a quicker resolution to all requests.

  4. Automated approvals & service requests

    We automate the approval process and create bespoke service requests specific to your business's requirements, giving a personalised experience and removing delays.

Our Happy Clients

Google Reviews
Sereno IT Support

70 Google reviews

Write a review

  • Dominik

    9 months ago

    We have partnered with Sereno on a range of IT projects and appointed them as our managed IT services provider and the experience has been exceptional from the…

  • Jo Joynes

    a year ago

    Sereno IT are innovative in their approach to IT support. We moved to Sereno IT in Jan 2023 and have not looked back.

  • AJ Shazad

    a year ago

    I have known Sereno (and their previous business) since 2016 as they are the IT solutions providers of our private credit fund with complex operations.

  • Tim Field

    a year ago

    Great company, very efficient with some wonderful individuals supporting

  • Scott Simmons

    a year ago

    We have used Sereno for our IT support since May 2023 and find the team to be quick, informative and clear in terms of describing any work carried out to…

  • Adam Wright

    a year ago

    We've been working with Sereno for 18 months now and have been impressed by their solution oriented approach.

  • MB

    a year ago

    Great service, rapid response time, friendly, professional technicians - couldn't be better. Very glad we switched providers.

  • Daljit Sumal

    a year ago

    Amazing service as always. Had a few queries which were dealt with swiftly and calmly.

  • Kevin Williams

    a year ago

    Sereno have always responded quickly to our requests/issues. Very polite and professional staff who keep you informed of progress of any problem solutions…

  • Richard Martin

    a year ago

    My company moved to Sereno IT over the new year and we have found the process not only to be painless but i would describe it as enjoyable.

  • Annabelle Pugh

    2 years ago

    We have been clients of Sereno IT's since summer 2023 and we have been extremely happy with the service we have received to date.

  • Dana Ozola

    2 years ago

    These guys are new in the market, but they provide outstanding service. What is important to our company, that they comprehend hierarchy of team and therefore…

  • John Holmes

    2 years ago

    We have been a customer of Sereno since Summer 2023 and the experience since has been overwhelmingly positive.

  • Alexander Moss

    2 years ago

    Great company, full of energy and very attentive to our needs. You really get a personalised service, with the technical ability of a much larger company.

  • James Goodwin

    2 years ago

    My business has recently adopted Sereno IT Support as our ITSM partner over the last quarter.

  • Madeleine Barley

    2 years ago

    Excellent, speedy, friendly and very 'human' service. Intuitive and easy to use platform.

  • Chris Needham

    3 years ago

    I've had the pleasure of working with Sereno for several months now, they are honestly absolutely fantastic.

  • shima

    6 months ago

    Sereno is the most reliable IT support team

CloudTango Reviews

  • “Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”

    John Holmes

    IT Manager, Oikos Storage Ltd

    CloudTango Review

  • “After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”

    Joanna Socko

    Franklyn James

    CloudTango Review

  • “IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”

    Jamie Waldegrave

    COO/CFO, Urban Logistics

    CloudTango Review

  • “The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”

    Alice Lees

    Hutton Consulting

    CloudTango Review

  • “Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”

    Nigel Shearsby

    Statons Estate Agents

    CloudTango Review

  • “We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”

    Katie Sexton

    Archio Ltd

    CloudTango Review

  • “Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”

    Jo Nauman

    AKT Productions Limited

    CloudTango Review

  • “We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”

    Fay Allen

    Greencore Homes Ltd

    CloudTango Review

  • “We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”

    Aziz Selcuk Tuncer

    Ant Yapi UK Ltd

    CloudTango Review

  • “Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”

    Nisha Patel

    Strata Property Group Ltd

    CloudTango Review

  • “We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”

    Justin Elvey

    Director, Big Potato Limited

    CloudTango Review

  • 5-star rated on Google and CloudTango

  • 75+

    Companies and 2,300+ people supported

  • 98%

    Client retention since inception, with zero quality-related churn

  • 100%

    Staff retention last year, so you work with the same accountable team

  • Growing

    We helped our clients grow 14% on average last year

Free consultation with an independent IT expert. No cost, no obligation..

Book free consultation

Sereno Exclusive Offer

We've removed the risk for you

We understand moving IT providers can be a big decision, so we've removed the risk. Get in touch to redeem your offer and reserve your place. We put our money where our mouth is because we're this confident you'll love our service.

  • 1 month of IT Support for free

    Receive your first 1 month of IT Support from us for free (limited time offer).

  • Free onboarding and transition

    No cost to move from your current provider to Sereno, with the process completely managed by us. No disruption, no downtime, only benefits and savings.

  • Monthly rolling contracts

    We don't 'lock you in' like other providers. Let us prove our service quality to you in the first 12 months, with a 30-day notice period.

  • Partner Satisfaction Guarantee

    If your Partner Experience score goes below 95%, we won't hold you to any future contracts. We live and breathe our company values and commitments to our partners.

Redeem offer

Switching IT Provider Checklist

Switching IT company is much easier than you think

Staying with a poor IT company because you're afraid to move away is no longer an acceptable excuse. Here we debunk 9 IT switching fears vs realities. For a stress-free transition, download our handy switching checklist where we outline everything you need to prepare for.

  • A breakdown of what to check before switching
  • What to prepare for during the switching process
  • What to expect and confirm afterwards

IT Company London

A Win For Our Partners

Why businesses turn to Sereno IT Support

Promptly resolving your IT issues, improving your productivity, and saving you IT costs is the top priority. That, however, should be a given! At Sereno Managed IT Services London, we go a step further to always ensure a win for our partners.

  • No long term commitment

    We understand that choosing a new Managed IT provider in London is a difficult decision that requires trust. Therefore, all IT support partnerships are 30-day rolling for the first 12 months and forever backed by our Partner Experience Guarantee.

  • We'll cover 25% of cloud migration cost

    The modern workplace relies on cloud technology for successful, flexible and secure working. If you're not benefitting from cloud computing, we'll cover 25% of your migration cost, enabling you to take advantage of the benefits of cloud computing.

  • You invest, we invest

    Benefit from reduced monthly fees after you invest in your London cyber security. Plus, subsidised cloud migrations and discounted IT projects to help you get started in achieving your optimal IT setup.

  • Customer-first approach

    Our service desk team are targeted solely at customer satisfaction, meaning your people are our priority. Our Partner Experience Agreement is embedded into our culture and our agreements.

98%Customer Satisfaction
90%Resolved within 1 hour
75+Years of IT Support Experience

Looking for an outsourced managed IT company in London? We believe in full transparency..

Contact our team

Partner Experience Agreement

Our unique approach to managed IT services

Many Managed IT companies London target their team on counterproductive SLAs that often work against you, rewarding the least amount of time spent on your requests and resulting in short-term thinking.

Here at Sereno, our team are purely focused on your satisfaction with the experience and outcome. We call this our Partner Experience Agreement (PXA).

We gather feedback on each service request and monitor your Partner Experience score. If you ever dip below 95% satisfaction with our service, we immediately enter you into a service improvement plan to identify and resolve the cause. If you're still unhappy we remove any contractual commitments you have, simple as that.

Business IT Company London

As your IT service provider, we will

  • Respond to IT services requests quickly and effectively, always prioritising your customer experience

  • Provide you with strategic IT consultancy that considers the requirements, goals and needs of your business

  • Implement a comprehensive cyber security strategy that’s tailored to your business

  • Advise you on how integrating technology can improve efficiency

  • Recommend technology that improves productivity by streamlining processes and reduces admin heavy tasks through automation

  • Proactively monitor your systems, identifying and solving potential IT issues before they disrupt your business

Managed IT Services London

Effective IT consultancy

Informed, actionable IT advice should be the most valuable service you receive from your IT partner. At Sereno, we pledge to be your greatest supporter by also being your biggest critic, thoroughly and continually auditing your IT and security environment, identifying weaknesses and opportunities, and recommending technical solutions accordingly.

  • Strategic technology planning

    Support your wider business goals with an aligned technology strategy. We help you make informed decisions, cutting through the tech and getting down to business.

  • Interactive road map and reporting

    Have complete visibility over your IT environment, keep track of current and future projects, and budget accordingly – all in our simple interactive online platform.

  • IT assessments you can understand!

    Your dedicated Technology Advisor continuously assesses your entire IT environment, identifying and communicating improvements or opportunities.

  • Cyber security & compliance managed

    We review, advise, and manage your Cyber Security. Helping to secure your business and achieve compliance, be that against best-practice or industry requirements.

An interactive online platform

We provide an interactive online platform that gives you visibility over everything you need to make informed decisions. Data is displayed clearly through graphs, tables, and real-time statistics, which we walk you through quarterly, highlighting key areas of focus to drive business success. In doing so, we help you achieve an IT setup that minimises risk, prevents disruption, fuels efficiency and saves you money.

Contact our team

Comprehensive security documentation as standard

What happens when prospective clients or investors conduct due diligence on your technology and security environment? At Sereno, with every security service we supply and manage, we provide security documentation as standard, written by our security experts, outlining what measures you have in place, how they're managed, and how this helps secure your business. A true united partnership.

Contact our team

Buyer Guide to Managed IT Services

Choosing the right provider is overwhelming, so we've compiled every factor into one easy-to-follow guide, from assessing data security measures to evaluating professional services and contract flexibility.

Industries

Businesses We Support

Sereno delivers fully managed IT support to businesses across a range of industries, coordinating timely support, optimising IT performance, and proactively resolving issues to keep your systems running smoothly.

Sereno Learning Hub

What's Next For You?

Explore our other guides, must reads, checklists and freebies.

Let's talk

Any questions?

Question not answered yet? Whether it's about our pricing, services or processes, we're here to help. Just drop us a line below, or book a 1-1 discovery call at a time that suits you.

What we'll cover on the call

  • How IT is currently handled and where it creates friction
  • Recurring issues, ownership gaps, or security concerns
  • Whether your IT setup supports or slows your growth
  • What fully owned IT would look like for your business
  • Clear, actionable next steps you can use straight away

We'll get back to you within 60 minutes during business hours.

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