Why is your IT invoice always incorrect?
Last Updated on August 16, 2024 by Sereno Admin Navigating through IT invoices can often feel like unravelling a tangled web of different services, each
Elevate your business IT experience with Sereno’s unparalleled IT support London. As a trusted partner for many London-based SMEs, we offer quick, reliable, and proactive solutions tailored to your unique needs.
Suitable for companies with 5–100 employees, our affordable and fixed monthly costs make top-tier London IT support accessible without compromising quality.
Take control of your IT and explore exclusive offers with Sereno, where efficiency meets expertise.
Experience prompt and reliable London IT support from our team of friendly specialists. Located in the heart of London, we offer solutions to your IT challenges, whether onsite or remotely, based on your preference. Our dedicated team prioritises the customer experience, ensuring you and your team always receive top-notch service. Count on us for fast and dependable IT support in London, tailored to your needs.
Elevate your security with our advanced London IT support services. Our comprehensive security management is designed to shield your network, employees, and devices, eliminating the persistent threat of cybercrime and making data breaches a thing of the past. Partnering with industry-leading security vendors, we strictly adhere to global security best practices, providing you with peace of mind in the face of evolving cybersecurity challenges.
At the core of our IT support London services is a commitment to understanding your business intricately. We prioritise investing time to comprehend your unique requirements, enabling us to customise IT support solutions specifically for you. This tailored approach ensures that our strategic technical recommendations align seamlessly with your business goals, propelling you towards success. Trust us to be your dedicated partner in navigating the dynamic landscape of IT support in London.
Leverage the power of cloud computing with our cutting-edge could solutions and IT support London services. Effortlessly store and access your data from any device, anywhere, reshaping the dynamics of the modern workplace. Our cloud computing services not only facilitate flexible remote work for your team but also offer robust disaster recovery measures. Embrace a new era of IT efficiency with our tailored approach to cloud computing, ensuring your business remains agile, connected, and secure in every aspect.
Ensure your business is resilient in the face of potential disasters, whether it’s a fire, a cyberattack, or a pandemic. With our London IT support services, we deploy the appropriate technology to safeguard your operations. Our commitment is to swiftly restore your business, minimising downtime and preserving both productivity and reputation. Count on us for seamless, proactive IT solutions that offer the security and continuity necessary to navigate unforeseen challenges with ease.
Enhance your business communications with our managed communication IT support in London. Accelerate your phone, connectivity, and internet services, empowering your team to communicate and collaborate seamlessly from any location. Our comprehensive solutions are tailored to optimise efficiency, ensuring effective collaboration and connectivity for your team, regardless of their work location. Experience the next level of managed communication IT support in London with our services designed to elevate your business connectivity and collaboration capabilities.
TESTIMONIALS
EXCLUSIVE OFFER
We understand moving IT providers can be a big decision, so we have removed the risk for you! We put our money where our mouth is because we are this confident you will love our service.
We know the fear of a new provider not living up to expectations can be a major hurdle. With our 100-Day Guarantee, you have the freedom to explore our services without the worry of losing any money.
Our 100-Day Guarantee aligns seamlessly with our 1st-year rolling contract and our Partner Experience Agreement (PXA). We’re committed to not just meeting but exceeding your expectations, providing reassurance every step of the journey.
Experience top-notch service from day one! If you're ever dissatisfied with our offerings within the first 100 days, we'll gladly refund your money and assist you in transitioning to a new provider at no extra cost.
If your Partner Experience score goes below 95%, we won’t hold you to any future contracts. We live and breathe our company values and commitments to our partners.
We don’t ‘lock you in’ like other providers. Let us prove our service quality to you in the first 12 months, with a 30-day notice period
Discover Sereno IT, your trusted ally for superior IT support services, in the vibrant city of London.
We specialise in assisting small and midsize businesses across the entire London area, offering tailored solutions that put IT control directly in your hands.
Experience the convenience of requesting remote IT support on our platform—your way, your timing.
Our live chat feature ensures instant responses to your team’s minor queries, saving precious time for your London-based operations.
At Sereno, we go beyond the reactive approach; our proactive system monitoring and expert advice ensure issues are identified and resolved before they disrupt your business.
Explore our range of London IT support services, featuring customizable packages and transparent IT support pricing structures designed to elevate your business seamlessly.
Speak to an engineer immediately through our online real-time chat. Always available to provide remote support and connect to your device as needed.
We work around your schedule. We give you the ability to book time with an engineer at a time that suits you best. No more calls out of the blue or unavailable engineers.
Using our online portal we streamline support requests, reducing the time you need to spend on IT issues and giving you a quicker resolution to all requests.
We automate the approval process and create bespoke service requests specific to your business’s requirements, giving a personalised experience and removing delays.
Are you experiencing any issues or uncertainties with your IT environment? Our team can help answer your questions and alleviate any concerns you may have about your IT environment, all free of charge.
We understand how overwhelming it can be to choose the right provider, which is why we’ve compiled all the factors you need to consider into one easy-to-follow guide.
From assessing data security measures to evaluating professional services and contract flexibility, we provide expert guidance and insider tips to help you make an informed decision.
Promptly resolving your IT issues, improving your productivity, and saving costs is the top priority. That, however, should be a given! At Sereno London IT support service we go a step further to always ensure a win for our partners.
We understand that choosing a new London IT Support partner for your business is a difficult decision that requires trust. Therefore, all IT support partnerships are 30-day rolling for the first 12 months and forever backed by our Partner Experience Guarantee.
The modern workplace relies on cloud technology for successful, flexible and secure working. If you’re not benefitting from cloud computing, we’ll cover 25% of your migration cost, enabling you to take advantage of the benefits of cloud computing.
Benefit from reduced monthly fees after you invest in your London cyber security. Plus, subsidised cloud migrations and discounted IT projects to help you get started in achieving your optimal IT setup.
Our service desk team are targeted solely at customer satisfaction, meaning your people are our priority. Our Partner Experience Agreement is embedded into our culture and our agreements.
Support your wider business goals with an aligned technology strategy. We help you make informed decisions, cutting through the tech and getting down to business.
Have complete visibility over your IT environment, keep track of current and future projects, and budget accordingly – all in our simple interactive online platform.
Your dedicated Technology Advisor continuously assesses your entire IT environment, identifying and communicating improvements or opportunities.
We review, advise, and manage your Cyber Security. Helping to secure your business and achieve compliance, be that against best-practice or industry requirements.
Looking to move away from your old IT support London provider, but not sure how? We’re here to help guide you through the process and answer any question you might have. Get in touch today!
IT SUPPORT SERVICE LONDON
Please get in touch with our IT Support team, and we’ll discuss your requirements.
We'll get to know you and your business's specific requirements and then discuss how our IT Support can help.
We’ll manage the entire process, liaising directly with your previous IT partner to ensure a smooth transition.
We’ll assess your IT setup, interview stakeholders, and provide an IT roadmap to ensure success.
Once you’ve partnered with us, we’ll always be there to solve your IT issues and provide strategic IT consultancy.
SWITCHING IT PROVIDER CHECKLIST
Staying with a poor IT company because you’re afraid to move away is no longer an acceptable excuse. Here we debunk 9 IT switching fears vs realities. And for a stress-free transition, download our handy switching checklist where we outline everything you need to prepare for.
Choosing an IT Support partner for your small to mid sized business in London is a daunting task. Here we address our top FAQs about our IT services.
Experience fast and reliable London IT support services covering every corner of the city. From W1, WC, and EC to Holborn, Camden, and Islington, we’ve got you covered in E, SE, SW, N, NW, and W, including key areas like Liverpool Street, Hackney, and Croydon.
We operate flexible working across all our teams; we believe this leads to happier team members with a better work-life balance which translates into a better service for you.
We have an office in Holborn, London to allow our team to collaborate face to face and enjoy the occasional social.
Nearly all our engineers live in or around London this makes it easy for us to deliver IT Support in London.
We understand that the typical working pattern has changed for most; to allow for this, we operate extended hours from 7 am-7 pm, Monday to Friday.
Most of our partners adopt cloud-based systems, so major outages over weekends that require immediate assistance are unlikely these days.
We don’t include 24×7 support on our standard service plan as our partners don’t tend to use it, so why pay for it.
Instant Chat, via our online Portal or by Telephone.
We also offer the ability to schedule an engineer at your convenience.
We are also integrating these options into Teams and Slack to make it even easier soon.
You will have a dedicated IT Advisor from the moment you come onboard.
They will take time to understand your business and will have quarterly meetings with you covering: Service Delivery, Technology Health Assessments, Partner Satisfaction amongst other things. You can contact them at any time and will be given a direct dial and mobile number.
However, you will also have clear escalation paths for any service-related matters, along with contact details for our team leaders, service deliver manager and even directors should you need them for anything.
You set the priority of your requests, so if you have an emergency or significant issue, let us know.
Any emergencies are responded to within 15 mins of us knowing, if we haven’t already resolved your issue at the point of it being raised, it will be assigned to an appropriately skilled engineer to address it as a priority.
Migrating from one IT Support provider to another shouldn’t be stressful experience when done correctly.
Sereno It has a well-tested process and manage the whole switch on your behalf; we get everything from your old IT company directly and then document everything else we need.
We will also introduce ourselves to your team, which we can do online or in person at your next team meeting.
You will also have access to simple videos and guides on how to use or service for future team members who miss this.
The tools we use to manage, maintain, and securely remote onto your devices and systems mean we no longer need to come onsite for most of what we do.
Although we offer ‘onsite support’ as an option, we don’t include this in our standard offering. The need to go onsite nowadays is minimal, so we don’t make our partners pay to cover this eventuality.
Instead, should you need a one-off on-site visit, we can book it and charge you an hourly rate, that way, if you don’t need it, you are not being charged for the privilege.
Within our Partner Portal, we provide a knowledge base for all your employees to access; this includes guides for day-to-day IT requirements.
We also provide training and guides/videos on using our service, which you can access through our partner portal.
Should your team need more specific training on applications or systems, we can always find someone within our professional network to help.
Yes, we understand you will have other providers that we will need to liaise with to support your entire IT system.
Examples of these may be Internet providers or Managed Print providers.
We are happy to raise issues with them directly on your behalf.
We also offer all these services through Sereno directly to remove the go-betweens and ensure you only have one provider you can rely on for all things IT.
Yes, most of our partners choose to procure hardware and software licensing through us.
We make the entire process simple and easy.
This way, you don’t have to waste time internally handling orders and deliveries.
We also ensure you get the right spec of hardware/software for you and work with you to create standard device options that you can easily order through our portal for a new starter.
When you first come onboard, we will sit with you to understand your specific new user and leaver requirements and guide you in these if you are unsure of correct processes.
Once this is created and documented you can simply request each of these through our Partner Portal, input simple information in that we need such start/final date and then we do the rest following the agreed process.
SERENO LEARNING HUB
Last Updated on August 16, 2024 by Sereno Admin Navigating through IT invoices can often feel like unravelling a tangled web of different services, each
In the world of IT support, long-term contracts (LTCs) have become a common practice, but do they hold benefits for consumers?
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Question not answered yet? Whether it’s about our pricing, services or processes. We’re here to answer any question you might have.
Just drop us a line or book your 1-1 discovery call to connect at your preferred time.