Cutting Edge IT Support London Services

Experience fast and reliable London IT support services covering every corner of the city. From W1, WC, and EC to Holborn, Camden, and Islington, we’ve got you covered in E, SE, SW, N, NW, and W, including key areas like Liverpool Street, Hackney, and Croydon.

We operate flexible working across all our teams; we believe this leads to happier team members with a better work-life balance which translates into a better service for you.

We have an office in Holborn, London to allow our team to collaborate face to face and enjoy the occasional social.

Nearly all our engineers live in or around London this makes it easy for us to deliver IT Support in London.

We understand that the typical working pattern has changed for most; to allow for this, we operate extended hours from 7 am-7 pm, Monday to Friday.

Most of our partners adopt cloud-based systems, so major outages over weekends that require immediate assistance are unlikely these days.

We don’t include 24×7 support on our standard service plan as our partners don’t tend to use it, so why pay for it.

Instant Chat, via our online Portal or by Telephone.

We also offer the ability to schedule an engineer at your convenience.

We are also integrating these options into Teams and Slack to make it even easier soon.

You will have a dedicated IT Advisor from the moment you come onboard.

They will take time to understand your business and will have quarterly meetings with you covering: Service Delivery, Technology Health Assessments, Partner Satisfaction amongst other things. You can contact them at any time and will be given a direct dial and mobile number.

However, you will also have clear escalation paths for any service-related matters, along with contact details for our team leaders, service deliver manager and even directors should you need them for anything. 

You set the priority of your requests, so if you have an emergency or significant issue, let us know.

Any emergencies are responded to within 15 mins of us knowing, if we haven’t already resolved your issue at the point of it being raised, it will be assigned to an appropriately skilled engineer to address it as a priority.  

Migrating from one IT Support provider to another shouldn’t be stressful experience when done correctly.

Sereno It has a well-tested process and manage the whole switch on your behalf; we get everything from your old IT company directly and then document everything else we need.

We will also introduce ourselves to your team, which we can do online or in person at your next team meeting.

You will also have access to simple videos and guides on how to use or service for future team members who miss this.

The tools we use to manage, maintain, and securely remote onto your devices and systems mean we no longer need to come onsite for most of what we do.

Although we offer ‘onsite support’ as an option, we don’t include this in our standard offering. The need to go onsite nowadays is minimal, so we don’t make our partners pay to cover this eventuality.

Instead, should you need a one-off on-site visit, we can book it and charge you an hourly rate, that way, if you don’t need it, you are not being charged for the privilege.   

Within our Partner Portal, we provide a knowledge base for all your employees to access; this includes guides for day-to-day IT requirements.

We also provide training and guides/videos on using our service, which you can access through our partner portal.

Should your team need more specific training on applications or systems, we can always find someone within our professional network to help.

Yes, we understand you will have other providers that we will need to liaise with to support your entire IT system.

Examples of these may be Internet providers or Managed Print providers.

We are happy to raise issues with them directly on your behalf.

We also offer all these services through Sereno directly to remove the go-betweens and ensure you only have one provider you can rely on for all things IT. 

Yes, most of our partners choose to procure hardware and software licensing through us.

We make the entire process simple and easy.

This way, you don’t have to waste time internally handling orders and deliveries.

We also ensure you get the right spec of hardware/software for you and work with you to create standard device options that you can easily order through our portal for a new starter.

When you first come onboard, we will sit with you to understand your specific new user and leaver requirements and guide you in these if you are unsure of correct processes.

Once this is created and documented you can simply request each of these through our Partner Portal, input simple information in that we need such start/final date and then we do the rest following the agreed process.