IT Support Central London

If you’re a SME and looking for proactive outsourced IT support company in Central London, you’ve come to the right place!


Request IT Support in Central London how you want, when you want

Based in Central London, Sereno helps small and midsize businesses, with IT support services at their control.

We give you and your people the flexibility to schedule in time to resolve your IT issues when it works for you.

We also offer instant IT Support through live person chat for your team’s minor questions or requests. This saves time to your Central London based team! 

You can enter your questions into our portal’s live web chat function and expect a swift reply, 80% of chat requests are usually solved instantly. 

Also, we don’t just sit around and wait for something to go wrong. We proactively monitor systems and provide advice to ensure we identify and resolve issues before they disrupt your business.

Take a look at our IT Support Central London – IT support packages & pricing


Sereno Innovative Support Platform

Instant real-time chat with an engineer

Speak to an engineer immediately through our online real-time chat. Always available to provide support and connect to your device as needed.

Book an engineer at your convenience

We work around your schedule. We give you the ability to book time with an engineer at a time that suits you best. No more calls out of the blue or unavailable engineers.

Streamline support requests for a quicker fix

Using our online portal we streamline support requests, reducing the time you need to spend on IT issues and giving you a quicker resolution to all requests.

Automated approvals & service requests

We automate the approval process and create bespoke service requests specific to your business’s requirements, giving a personalised experience and removing delays.

Strategic technology planning

Support your wider business goals with an aligned technology strategy. We help you make informed decisions, cutting through the tech and getting down to business.

Interactive road map and reporting

Have complete visibility over your IT environment, keep track of current and future projects, and budget accordingly – all in our simple interactive online platform.

IT assessments you can understand!

Your dedicated Technology Advisor continuously assesses your entire IT environment, identifying and communicating improvements or opportunities.

Cyber security & compliance managed

We review, advise, and manage your Cyber Security. Helping to secure your business and achieve compliance, be that against best-practice or industry requirements.

Switching IT provider is much easier than you think

Staying with a poor IT provider because you’re afraid to move away is no longer an acceptable excuse. Here we debunk 9 IT switching  fears vs realities. And for a stress-free transition, download our handy switching checklist where we outline everything you need to prepare for.


Our unique approach to IT Support in Central London

Many IT support companies in Central London target their team on counterproductive SLAs that often work against you, rewarding the least amount of time spent on your requests and resulting in short-term thinking.

Our team are purely focused on your satisfaction with the experience and outcome. We call this our Partner Experience Agreement PXA.

We gather feedback on each service request and monitor your Partner Experience score. If you ever dip below 95% satisfaction with our service, we immediately enter you into a service improvement plan to identify and resolve the cause.

If your still unhappy we remove any contractual commitments you have, simple as that.

Customer Satisfaction
Resolved within 1 hour
Years of IT Support Experience


Our happy clients

Laurence Harper
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Sereno IT Support is fantastic. I wish we had found out about them earlier. They offer honest strategic IT advice in plain English.
Dan Jones
Burgess Studio
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The team deliver a great level of customer service and are friendly and really know what they are talking about. I would highly recommend.
Sandip Sali
Read More
Finally a stress free approach to our IT Support, which has freed up my time. Sereno deliver.

Why Businesses Turn to SERENO

Promptly resolving your IT issues, improving your productivity, and saving costs is the top priority. That, however, should be a given! At Sereno, we go a step further to always ensure a win for our partners in Central London.

Schedule calls directly with our IT engineers so that we can solve your IT issues at a time that works for you. Get instant IT Support for your team in Central London, via our chat function for all your minor IT questions and requests.

You invest, we invest

Benefit from reduced monthly fees after you invest in your Central London cyber security. Plus, subsidised cloud migrations and discounted IT projects to help you get started in achieving your optimal IT setup.

No long term commitment

We understand that choosing a new IT support provider in Central London is a difficult decision that requires trust. Therefore, all IT support partnerships are 30-day rolling for the first 12 months and forever backed by our Partner Experience Guarantee.

We’ll cover 25% of cloud migration cost

The modern workplace relies on cloud technology for successful, flexible and secure working. If you’re not benefitting from cloud computing, we’ll cover 25% of your migration cost, enabling you to take advantage of the benefits of cloud computing.

We deliver expert strategic IT consultancy for businesses in Central London to help you get the most out of your technology. Providing an online platform to review all aspects of your IT environment and create a strategic road map for the future.

Customer-first approach

Our service desk team are targeted solely at customer satisfaction, meaning your people are our priority. Our Partner Experience Agreement is embedded into our culture and our agreements.

Looking for quick, reliable and expert IT Support company in Central London? At Sereno, we believe in full transparency with our partners. Learn more about our pricing and the level of services we provide.

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Any questions?

Question not answered yet? Whether it’s about our pricing, services or processes. We’re here to answer any question you might have. Just drop us a line or schedule your 1-1 discovery call.