Skip to content

IT Support · Central London

IT Support Central London

If you're a SME and looking for proactive outsourced IT support company in Central London, you've come to the right place!

Based in Central London, Sereno helps small and midsize businesses, with IT support services at their control.

We give you and your people the flexibility to schedule in time to resolve your IT issues when it works for you.

We also offer instant IT Support through live person chat for your team's minor questions or requests. This saves time to your Central London based team!

You can enter your questions into our portal's live web chat function and expect a swift reply, 80% of chat requests are usually solved instantly.

Also, we don't just sit around and wait for something to go wrong. We proactively monitor systems and provide advice to ensure we identify and resolve issues before they disrupt your business.

Explore our packages Book your 1-1 discovery call
Outstanding CloudTango Excellent

Sereno Innovative Support Platform

Request IT support how you want, when you want

Raise, book and resolve IT requests on your terms. Our platform gives your Central London team the fastest route to a fix, with automation, live chat and strategic planning built in.

  1. Instant real-time chat with an engineer

    Speak to an engineer immediately through our online real-time chat. Always available to provide support and connect to your device as needed.

  2. Book an engineer at your convenience

    We work around your schedule. We give you the ability to book time with an engineer at a time that suits you best. No more calls out of the blue or unavailable engineers.

  3. Streamline support requests for a quicker fix

    Using our online portal we streamline support requests, reducing the time you need to spend on IT issues and giving you a quicker resolution to all requests.

  4. Automated approvals & service requests

    We automate the approval process and create bespoke service requests specific to your business's requirements, giving a personalised experience and removing delays.

  5. Strategic technology planning

    Support your wider business goals with an aligned technology strategy. We help you make informed decisions, cutting through the tech and getting down to business.

  6. Interactive road map and reporting

    Have complete visibility over your IT environment, keep track of current and future projects, and budget accordingly – all in our simple interactive online platform.

  7. IT assessments you can understand!

    Your dedicated Technology Advisor continuously assesses your entire IT environment, identifying and communicating improvements or opportunities.

  8. Cyber security & compliance managed

    We review, advise, and manage your Cyber Security. Helping to secure your business and achieve compliance, be that against best-practice or industry requirements.

Switching IT Provider Checklist

Switching IT provider is much easier than you think

Staying with a poor IT provider because you're afraid to move away is no longer an acceptable excuse. Here we debunk 9 IT switching fears vs realities. And for a stress-free transition, download our handy switching checklist where we outline everything you need to prepare for.

  • A breakdown of what to check before switching
  • What to prepare for during the switching process
  • What to expect and confirm afterwards

Our approach

Our unique approach to IT Support in Central London

Many IT support companies in Central London target their team on counterproductive SLAs that often work against you, rewarding the least amount of time spent on your requests and resulting in short-term thinking.

Our team are purely focused on your satisfaction with the experience and outcome. We call this our Partner Experience Agreement PXA.

We gather feedback on each service request and monitor your Partner Experience score. If you ever dip below 95% satisfaction with our service, we immediately enter you into a service improvement plan to identify and resolve the cause.

If your still unhappy we remove any contractual commitments you have, simple as that.

98%

Customer Satisfaction

90%

Resolved within 1 hour

75+

Years of IT Support Experience

Our Happy Clients

Google Reviews
Sereno IT Support

70 Google reviews

Write a review

  • Dominik

    9 months ago

    We have partnered with Sereno on a range of IT projects and appointed them as our managed IT services provider and the experience has been exceptional from the…

  • Jo Joynes

    a year ago

    Sereno IT are innovative in their approach to IT support. We moved to Sereno IT in Jan 2023 and have not looked back.

  • AJ Shazad

    a year ago

    I have known Sereno (and their previous business) since 2016 as they are the IT solutions providers of our private credit fund with complex operations.

  • Tim Field

    a year ago

    Great company, very efficient with some wonderful individuals supporting

  • Scott Simmons

    a year ago

    We have used Sereno for our IT support since May 2023 and find the team to be quick, informative and clear in terms of describing any work carried out to…

  • Adam Wright

    a year ago

    We've been working with Sereno for 18 months now and have been impressed by their solution oriented approach.

  • MB

    a year ago

    Great service, rapid response time, friendly, professional technicians - couldn't be better. Very glad we switched providers.

  • Daljit Sumal

    a year ago

    Amazing service as always. Had a few queries which were dealt with swiftly and calmly.

  • Kevin Williams

    a year ago

    Sereno have always responded quickly to our requests/issues. Very polite and professional staff who keep you informed of progress of any problem solutions…

  • Richard Martin

    a year ago

    My company moved to Sereno IT over the new year and we have found the process not only to be painless but i would describe it as enjoyable.

  • Annabelle Pugh

    2 years ago

    We have been clients of Sereno IT's since summer 2023 and we have been extremely happy with the service we have received to date.

  • Dana Ozola

    2 years ago

    These guys are new in the market, but they provide outstanding service. What is important to our company, that they comprehend hierarchy of team and therefore…

  • John Holmes

    2 years ago

    We have been a customer of Sereno since Summer 2023 and the experience since has been overwhelmingly positive.

  • Alexander Moss

    2 years ago

    Great company, full of energy and very attentive to our needs. You really get a personalised service, with the technical ability of a much larger company.

  • James Goodwin

    2 years ago

    My business has recently adopted Sereno IT Support as our ITSM partner over the last quarter.

  • Madeleine Barley

    2 years ago

    Excellent, speedy, friendly and very 'human' service. Intuitive and easy to use platform.

  • Chris Needham

    3 years ago

    I've had the pleasure of working with Sereno for several months now, they are honestly absolutely fantastic.

  • shima

    6 months ago

    Sereno is the most reliable IT support team

CloudTango Reviews

  • “Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”

    John Holmes

    IT Manager, Oikos Storage Ltd

    CloudTango Review

  • “After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”

    Joanna Socko

    Franklyn James

    CloudTango Review

  • “IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”

    Jamie Waldegrave

    COO/CFO, Urban Logistics

    CloudTango Review

  • “The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”

    Alice Lees

    Hutton Consulting

    CloudTango Review

  • “Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”

    Nigel Shearsby

    Statons Estate Agents

    CloudTango Review

  • “We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”

    Katie Sexton

    Archio Ltd

    CloudTango Review

  • “Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”

    Jo Nauman

    AKT Productions Limited

    CloudTango Review

  • “We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”

    Fay Allen

    Greencore Homes Ltd

    CloudTango Review

  • “We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”

    Aziz Selcuk Tuncer

    Ant Yapi UK Ltd

    CloudTango Review

  • “Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”

    Nisha Patel

    Strata Property Group Ltd

    CloudTango Review

  • “We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”

    Justin Elvey

    Director, Big Potato Limited

    CloudTango Review

  • 5-star rated on Google and CloudTango

  • 75+

    Companies and 2,300+ people supported

  • 98%

    Client retention since inception, with zero quality-related churn

  • 100%

    Staff retention last year, so you work with the same accountable team

  • Growing

    We helped our clients grow 14% on average last year

Why Sereno

Why Businesses Turn to SERENO

Promptly resolving your IT issues, improving your productivity, and saving costs is the top priority. That, however, should be a given! At Sereno, we go a step further to always ensure a win for our partners in Central London.

  • Stress-free IT Support

    Schedule calls directly with our IT engineers so that we can solve your IT issues at a time that works for you. Get instant IT Support for your team in Central London, via our chat function for all your minor IT questions and requests.

  • You invest, we invest

    Benefit from reduced monthly fees after you invest in your Central London cyber security. Plus, subsidised cloud migrations and discounted IT projects to help you get started in achieving your optimal IT setup.

  • No long term commitment

    We understand that choosing a new IT support provider in Central London is a difficult decision that requires trust. Therefore, all IT support partnerships are 30-day rolling for the first 12 months and forever backed by our Partner Experience Guarantee.

  • We'll cover 25% of cloud migration cost

    The modern workplace relies on cloud technology for successful, flexible and secure working. If you're not benefitting from cloud computing, we'll cover 25% of your migration cost, enabling you to take advantage of the benefits of cloud computing.

  • Expert IT consultancy

    We deliver expert strategic IT consultancy for businesses in Central London to help you get the most out of your technology. Providing an online platform to review all aspects of your IT environment and create a strategic road map for the future.

  • Customer-first approach

    Our service desk team are targeted solely at customer satisfaction, meaning your people are our priority. Our Partner Experience Agreement is embedded into our culture and our agreements.

Pricing & services

Looking for outsourced IT support Central London?

Looking for quick, reliable and expert IT Support company in Central London? At Sereno, we believe in full transparency with our partners. Learn more about our pricing and the level of services we provide.

Check our pricing Read the outsourcing guide

Your IT partner

As your Central London IT Support partner we will

  1. Respond to services requests quickly and effectively, always prioritising your customer experience

  2. Provide you with strategic IT consultancy that considers the requirements, goals and needs of your business

  3. Advise you on how integrating technology can improve efficiency

  4. Implement a comprehensive cyber security strategy that’s tailored to your business

  5. Recommend technology that improves productivity by streamlining processes and reduces admin heavy tasks through automation

  6. Proactively monitor your systems, identifying and solving potential IT issues before they disrupt your business

Schedule 1-1 discovery call

Keep reading

What's Next For You?

Explore our other guides, must reads, checklist and freebies…

Let's talk

Any questions?

Question not answered yet? Whether it's about our pricing, services or processes, we're here to answer any question you might have. Just drop us a line or schedule your 1-1 discovery call.

What we'll cover on the call

  • How IT is handled across your Central London team today, and where it creates friction
  • Response times and on-site cover, what local support really means for a Central London business
  • Security, compliance (GDPR/FCA) and where your risks currently stand
  • Whether your current setup supports or slows your growth
  • Clear, actionable next steps you can use straight away

We'll get back to you within 60 minutes during business hours.

Step 1 of 2

By continuing, you agree to be contacted about IT services.

Trusted by 70+ London businesses Google 5.0