Microsoft 365 Managed Services
Sereno provides comprehensive Microsoft 365 (Office 365) managed services to help your teams make the
most of your Microsoft 365 ecosystem. We can handle day-to-day management, updates, user support and
security so your employees focus on what matters most.
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Why Microsoft 365 Managed Services?
It's a complex ecosystem
Microsoft 365 is a complex ecosystem with over 40 connected apps and services, all with their own features and settings. Moreover, Microsoft constantly adds new features and updates. To keep everything running smoothly isn’t just a one-time job — managing the suite internally can quickly become a time sink.
Security requires expertise
A managed service provider can optimise Microsoft 365 apps to ensure the security of your end-users and
devices. The experts at Sereno implement necessary security measures, from access management and security updates to proactive threat protection, so your setup stays shielded without extra effort from your team’s side.
You get higher ROI
Partnering with a Microsoft 365 managed services provider helps you maximise your return on investment. We’ll help you unlock the full potential of the tools you’re already using (and probably a few you’re not). Also, we’ll
guide you through the complex licensing options so that you can better control and optimise your IT costs.
What's Included in Our Microsoft Office 365 Managed Services?
User & License Management
We handle user setups, password resets and permissions so your team always has the right access. Plus, we keep your license usage efficient — no more paying for seats you’re not using.
Email Configuration & Support
Our experts will manage your Exchange Online environment to ensure smooth mail flow, proper archiving and protection against spam and phishing.
Teams & SharePoint Administration
The specialists at Sereno can help you structure your collaboration spaces, set up permissions and build workflows that match how your teams work.
Third-Party Integrations
Need Microsoft 365 to work with your CRM, project management system or other tools? We’ve got you covered.
Security & Compliance
Microsoft 365 offers powerful security features — if they’re set up right. From multi-factor authentication to security monitoring, we’ll properly protect your files, emails and user data.
System Monitoring
Our team keeps a constant eye on system performance, user activity and security logs. If something goes wrong, we catch it early and fix it fast.
Updates & Patches
We manage Microsoft 365 updates so that they’re tested, scheduled and rolled out with minimal disruption.
User Support & Training
Our managed services for Office 365 include user support and training to help your staff feel confident using the Microsoft 365 suite.
Tenant & Domain Management
From setting up your domain to configuring DNS records and customising your tenant branding, we handle the back-end work.
What You Will Get From Partnering with Sereno IT
At Sereno, we understand that no two businesses work the same way. We take the time to understand how your team works and then build a Microsoft 365 environment that fits your goals, structure and pace.
Keeping your data and devices safe takes more than just ticking a few boxes. We implement layered security protocols, including access controls, threat detection and multi-factor authentication, to help protect your business from risks and threats.
Sereno’s managed service comes with proactive monitoring — we don’t wait for something to break. Our proactive approach to managed IT services means we catch potential problems early, before they lead to downtime, data loss or distractions for your team.
With our Microsoft 365 managed service, you may rest assured that your collaboration tools are always performing as they should. Our technicians will monitor and optimise Microsoft apps to ensure your teams stay connected regardless of their location.
Trust us to ensure that all your systems are up to date. The team at Sereno handles all Microsoft 365 updates and patches, taking care that all rollouts are smooth, compliant and don’t interfere with your daily operations.
Our team offers ongoing support and practical training so that your employees can use the full potential of Microsoft applications. From “how-to” questions to deeper technical needs, we’re here to help your staff feel confident using every part of Microsoft 365.
Our Happy Clients
Everything is so streamlined and easy for clients to use - their partner portal has truly thought of everything, from ordering IT equipment, to scheduling calls with engineers. The team always make sure everything is very clearly explained, and when things are a little more technical/ difficult to put into an email, we have received personal video explanations which have been so useful.
Highly recommend Sereno's services!
As well as high quality services, they are also proactive in identifying areas for improvement and where they can add value. Compared to many other traditional IT suppliers, they are interested in establishing a true partnership, where the needs of both parties are taken into consideration.
I really can't recommended Sereno IT highly enough, as the other 5* reviews on here will also testify.
The team is incredibly easy to work with. Everyone I have interacted with is friendly, seems to listen and is generally responsive. They also have a high level of understanding of industry specific problems which helps a lot.
We've has issues in the past with really slow response times but this an area where Sereno does really well. We're usually able to get an answer to queries within minutes, and resolutions within hours at most.
We have also used them for advisory services on security and are really happy with the results. It's been a much more efficient process than the in house team we have previously.
Highly recommend!
Frequently Asked Questions
Originally, Office 365 referred to the subscription-based service that gave you access to Microsoft Office apps (Word, Excel, Outlook, etc.) and cloud services like OneDrive and Exchange. In 2020, Microsoft rebranded most Office 365 plans under the Microsoft 365 name. Microsoft 365 now includes everything Office 365 has, plus advanced security features, device management and collaboration tools.
Microsoft 365 can be complex to manage in-house. A managed service gives you expert support with setup, updates, security and day-to-day administration so you can get the most out of your investment without the stress of handling it all internally. Many of our clients that have in-house IT specialists still use our Microsoft 365 services to let their IT team stay focused on strategic projects.
Yes. We provide managed Microsoft 365 support to fully remote, office-based and hybrid teams. When working with hybrid or remote teams, we strongly focus on tools like Teams, OneDrive and SharePoint to support real-time collaboration, secure access from anywhere and smooth communication.
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