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Industries · Insurance

IT Support for Insurance Companies

Sereno provides premium-quality IT support to the London insurance market. From setting up networks to securing data, we deliver comprehensive IT support for insurance companies.

Partnered with the best · Certified by Microsoft, Google & Cyber Essentials

  • Microsoft Solutions Partner
  • Google Workspace Partner
  • Cyber Essentials Plus
  • SentinelOne
  • Jamf
  • NinjaOne
  • Datto Authorized Partner
  • SonicWall
  • Bitdefender
  • KnowBe4
  • DNSFilter
  • Keepr
  • Datto
  • Microsoft Teams

Why it matters

Benefits of our IT support for insurance companies

  • Supporting your digital transformation goals

    Companies in the insurance industry are increasingly adopting innovative technology to streamline operations and take customer experiences to the next level. We provide IT support for insurance companies to help businesses seamlessly switch to a different way of working. From integrating technology to training your staff, Sereno is your reliable partner in making the shift to digital.

  • Regulatory compliance

    As an insurance firm, you likely store and manage a vast amount of sensitive information, such as personal identification details, medical records, financial data, and more, which requires you to meet data protection laws and regulations. Our IT support services for insurance companies include data security to ensure your databases are secure and your business complies with all legal requirements.

  • Proactive risk management

    Sereno focuses on proactive IT support, we prefer to identify and address possible risks before they turn into issues. We audit and continuously monitor systems for vulnerabilities, as well as implement regular system updates, security patches, and backup strategies. As a result, your insurance firm benefits from enhanced business continuity with minimal disruptions, reduced downtime, and a secure infrastructure.

Why Sereno

Why choose Sereno IT support for your insurance company?

  • Your business needs come first

    Fast response

    When choosing us as your IT support partner, you may rest assured that your business needs will always come first. We know that every minute counts in the insurance industry, which is why resolving your IT challenges quickly and effectively is our top priority.

  • No long-term commitment

    30-day rolling

    At Sereno, we understand that switching to a new IT service provider can be a tough decision, which is why all our insurance IT support contracts are 30-day rolling for the first 12 months and backed by our Partner Experience Guarantee forever.

  • Cost-effective cloud migration

    25% discount

    Sereno provides insurance businesses with a cost-effective way to transition to the cloud. If you aren’t leveraging cloud solutions yet, we offer a 25% discount on your migration costs while helping you achieve greater efficiency.

  • Customized IT solutions

    Tailored to you

    We realize that every insurance firm is unique and offer customized IT solutions designed to address the specific needs of your business. From providing you with robust cyber security solutions to helping you upgrade your IT systems, Sereno has you covered.

What we cover

IT solutions we provide for insurance companies

  • Cyber security services

    Robust cyber security solutions, audits, encryption and proactive threat detection, to protect the sensitive client data you store.

  • Cloud services

    Modern cloud solutions for secure storage and easy access to critical data, managed end to end, from design and deployment to ongoing support.

  • Disaster recovery & backups

    Automatic backups and seamless recovery so you can quickly restore critical files after a physical disaster or cyber attack.

  • Internet connectivity

    We set up, maintain and support fast, reliable internet infrastructure and connect you with trusted providers that meet your needs.

  • Productivity tools

    We set up and support Microsoft 365, Google Workspace and project management tools for real-time collaboration across office and remote teams.

  • VoIP & telephony

    End-to-end VoIP and telephony, procurement, installation, maintenance, billing and support, for premium-quality calling without breaking the bank.

  • Hardware & software procurement

    As a managed IT support provider, we source the right hardware and software from trusted vendors and handle everything from procurement to delivery.

  • Infrastructure & networks

    Dependable infrastructure for secure file sharing, real-time data access and seamless communication, tailored to the insurance sector.

Case studies

Client Success Stories

London businesses come to Sereno when they want IT to feel organised, owned and easier to manage. Real outcomes for real businesses.

  • Hutton Consulting

    Case study · Hutton Consulting

    The IT Relationship Hutton Consulting Was Looking For

    Modernised cloud and identity setup to support hybrid working, with security and strategy from a partner they could finally trust.

    Read the case study
  • Statons Estate Agents offices

    Case study · Statons Estate Agents

    How Statons Transformed Operations with Microsoft 365

    Took ownership of devices, onboarding and security so the operations team could focus on customers, not IT.

    Read the case study
  • Urban Logistics REIT

    Case study · Urban Logistics REIT

    Reliable IT Support for a Listed Property Investment Company

    Built an IT roadmap aligned to growth, with predictable monthly investment, dependable support and clearer reporting.

    Read the case study

Frequently asked questions

The primary goal of IT support for insurance companies is to ensure that all systems run smoothly. A comprehensive IT support service includes troubleshooting software issues, maintaining network security, providing regular system updates, implementing data backup solutions, and everything in between.

When choosing an IT support partner, look for experience and expertise in the UK insurance sector. Your IT services provider should understand your specific needs, such as securely handling sensitive client data and maintaining compliance with industry regulations. Also, consider partnering with a company that focuses on proactive rather than just reactive support.

Our Happy Clients

Google Reviews

70 Google reviews

Write a review
  • Dominik

    9 months ago

    We have partnered with Sereno on a range of IT projects and appointed them as our managed IT services provider and the experience has been exceptional from the…

  • Jo Joynes

    a year ago

    Sereno IT are innovative in their approach to IT support. We moved to Sereno IT in Jan 2023 and have not looked back.

  • AJ Shazad

    a year ago

    I have known Sereno (and their previous business) since 2016 as they are the IT solutions providers of our private credit fund with complex operations.

  • Tim Field

    a year ago

    Great company, very efficient with some wonderful individuals supporting

  • Scott Simmons

    a year ago

    We have used Sereno for our IT support since May 2023 and find the team to be quick, informative and clear in terms of describing any work carried out to…

  • Adam Wright

    a year ago

    We've been working with Sereno for 18 months now and have been impressed by their solution oriented approach.

  • MB

    a year ago

    Great service, rapid response time, friendly, professional technicians - couldn't be better. Very glad we switched providers.

  • Daljit Sumal

    a year ago

    Amazing service as always. Had a few queries which were dealt with swiftly and calmly.

  • Kevin Williams

    a year ago

    Sereno have always responded quickly to our requests/issues. Very polite and professional staff who keep you informed of progress of any problem solutions…

  • Richard Martin

    a year ago

    My company moved to Sereno IT over the new year and we have found the process not only to be painless but i would describe it as enjoyable.

  • Annabelle Pugh

    2 years ago

    We have been clients of Sereno IT's since summer 2023 and we have been extremely happy with the service we have received to date.

  • Dana Ozola

    2 years ago

    These guys are new in the market, but they provide outstanding service. What is important to our company, that they comprehend hierarchy of team and therefore…

  • John Holmes

    2 years ago

    We have been a customer of Sereno since Summer 2023 and the experience since has been overwhelmingly positive.

  • Alexander Moss

    2 years ago

    Great company, full of energy and very attentive to our needs. You really get a personalised service, with the technical ability of a much larger company.

  • James Goodwin

    2 years ago

    My business has recently adopted Sereno IT Support as our ITSM partner over the last quarter.

  • Madeleine Barley

    2 years ago

    Excellent, speedy, friendly and very 'human' service. Intuitive and easy to use platform.

  • Chris Needham

    3 years ago

    I've had the pleasure of working with Sereno for several months now, they are honestly absolutely fantastic.

  • shima

    6 months ago

    Sereno is the most reliable IT support team

CloudTango Reviews
  • “Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”

    John Holmes

    IT Manager, Oikos Storage Ltd

    CloudTango Review

  • “After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”

    Joanna Socko

    Franklyn James

    CloudTango Review

  • “IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”

    Jamie Waldegrave

    COO/CFO, Urban Logistics

    CloudTango Review

  • “The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”

    Alice Lees

    Hutton Consulting

    CloudTango Review

  • “Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”

    Nigel Shearsby

    Statons Estate Agents

    CloudTango Review

  • “We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”

    Katie Sexton

    Archio Ltd

    CloudTango Review

  • “Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”

    Jo Nauman

    AKT Productions Limited

    CloudTango Review

  • “We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”

    Fay Allen

    Greencore Homes Ltd

    CloudTango Review

  • “We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”

    Aziz Selcuk Tuncer

    Ant Yapi UK Ltd

    CloudTango Review

  • “Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”

    Nisha Patel

    Strata Property Group Ltd

    CloudTango Review

  • “We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”

    Justin Elvey

    Director, Big Potato Limited

    CloudTango Review

  • 5-star rated on Google and CloudTango

  • 75+

    Companies and 2,300+ people supported

  • 98%

    Client retention since inception, with zero quality-related churn

  • 100%

    Staff retention last year, so you work with the same accountable team

  • Growing

    We helped our clients grow 14% on average last year

Unlock premium-quality IT support with Sereno. Feel free to contact us and discuss your needs..

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