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CHARITY IT SUPPORT · LONDON
Sereno provides IT support for charities and non-profit organisations in London, from day-to-day helpdesk assistance to cyber security, cloud services and long-term IT guidance.
Get expert IT support that helps you stay secure, reduce disruption and make better use of your technology.
CHARITY IT SUPPORT · WHAT WE OFFER
UNDERSTANDING YOUR UNIQUE CHALLENGES
Outdated systems and inefficient IT setups become expensive to maintain over time. We review what you already have, identify where improvements are worth making and help you plan IT spending around your priorities.
Many charities don’t have the resources for a large in-house team. Sereno gives you access to experienced IT specialists for everyday technical support, infrastructure, cloud services, cyber security and long-term planning.
Different levels of technical confidence can make new systems harder to adopt. Sereno provides staff and volunteer support, helping users with day-to-day issues, access, devices and the software they rely on.
Most charities store and handle sensitive information, including staff, beneficiary and donor data. We help strengthen security through monitoring, timely software updates, access controls and awareness training.
Technology decisions are easier to manage when they are part of a well-defined IT roadmap. Sereno provides strategic guidance on future improvements and IT priorities so investment can be planned rather than driven by urgent problems.
Trusted by Charities · WHY US
We take a proactive approach to IT support, continuously monitoring and maintaining your systems to spot issues early, reduce repeat problems and minimise downtime.
Cyber security is built into the way Sereno manages IT. As a Cyber Essentials Plus certified provider, we help charities strengthen their security controls and reduce risk around sensitive data.
Sereno’s clear pricing makes it easier to plan IT spending, especially when budgets are tight. You know what your ongoing support covers, while additional work is agreed upfront.
With our flexible approach to service delivery, you get the level of support you actually need, whether that means fully managed IT services or extra hands to complement your in-house expertise.
Your IT needs can change as your charity takes on more staff, volunteers, devices or locations. Sereno can adjust the level of support as your organisation develops.
Sereno is a London-based IT service provider offering remote IT support for day-to-day issues and on-site assistance when something needs hands-on attention.
Dominik
11 months ago
Jo Joynes
a year ago
AJ Shazad
a year ago
Tim Field
a year ago
Scott Simmons
a year ago
Adam Wright
a year ago
MB
a year ago
Daljit Sumal
a year ago
Kevin Williams
a year ago
Richard Martin
a year ago
Annabelle Pugh
2 years ago
Dana Ozola
2 years ago
John Holmes
2 years ago
Alexander Moss
2 years ago
James Goodwin
2 years ago
Madeleine Barley
2 years ago
Chris Needham
3 years ago
shima
8 months ago
“Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”
John Holmes
IT Manager, Oikos Storage Ltd
CloudTango Review
“After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”
Joanna Socko
Franklyn James
CloudTango Review
“IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”
Jamie Waldegrave
COO/CFO, Urban Logistics
CloudTango Review
“The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”
Alice Lees
Hutton Consulting
CloudTango Review
“Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”
Nigel Shearsby
Statons Estate Agents
CloudTango Review
“We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”
Katie Sexton
Archio Ltd
CloudTango Review
“Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”
Jo Nauman
AKT Productions Limited
CloudTango Review
“We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”
Fay Allen
Greencore Homes Ltd
CloudTango Review
“We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”
Aziz Selcuk Tuncer
Ant Yapi UK Ltd
CloudTango Review
“Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”
Nisha Patel
Strata Property Group Ltd
CloudTango Review
“We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”
Justin Elvey
Director, Big Potato Limited
CloudTango Review
5-star rated on Google and CloudTango
75+
Companies and 2,300+ people supported
98%
Client retention since inception, with zero quality-related churn
100%
Staff retention last year, so you work with the same accountable team
Growing
We helped our clients grow 14% on average last year
Case studies
London businesses come to Sereno when they want IT to feel organised, owned and easier to manage. Real outcomes for real businesses.
Case study · Hutton Consulting
Modernised cloud and identity setup to support hybrid working, with security and strategy from a partner they could finally trust.
Read the case study
Case study · Statons Estate Agents
Took ownership of devices, onboarding and security so the operations team could focus on customers, not IT.
Read the case study
Case study · Urban Logistics REIT
Built an IT roadmap aligned to growth, with predictable monthly investment, dependable support and clearer reporting.
Read the case study
IT SUPPORT FOR NON-PROFITS & CHARITIES
Proactive monitoring and maintenance help identify potential issues before they cause disruption. With ongoing support for users, devices and systems, charity staff can spend less time dealing with IT problems and more time focusing on their work.
Charities hold staff, donor and beneficiary data that needs to be properly protected. Managed cyber security strengthens protection across devices, accounts and cloud platforms, while ongoing monitoring helps charitable organisations stay on top of ever-evolving cyber risks.
Cloud platforms such as Microsoft 365 make it easier for teams to access files, communicate and collaborate from multiple locations. You can entrust Sereno with managing the platform, user access and security, as well as providing support when users need help.
Day-to-day admin such as account management, onboarding, devices, permissions and software issues can take up valuable internal time. Outsourcing these tasks to a dedicated team reduces the burden on your staff.
Our charity IT support services give you a clear view of ongoing technology costs and access to expertise without having to build a large in-house team. We also provide strategic guidance on infrastructure, security and future IT priorities.
As your organisation adds users, devices or locations, its IT environment can become harder to manage. Centralised support and infrastructure management make it easier to keep your systems secure and properly maintained as needs change.
CHARITY IT SUPPORT · LOCATIONS WE COVER
We support organisations based in London and the surrounding areas, as well as UK charities and non-profit organisations with offices in the capital.
FAQ
At Sereno, we understand the importance of data security in the non-profit sector, which is why our IT support for charities and non-profit organisations includes a combination of robust technical controls and proactive monitoring. We apply access management, multi-factor authentication, software updates, secure backups, as well as strengthen protection across your network infrastructure and cloud systems. You can also rely on our IT support team to review your security risks and address weak points before they become a problem.
Yes. Your IT setup can change as you add staff, volunteers, locations or new services. Sereno adjusts the level of support around your needs.
Our IT support for small charities gives organisations access to a broad range of expertise without having to build an internal team, and, as your needs become more complex, we can provide more comprehensive IT solutions.
We help charities implement technical controls that support their responsibilities under UK data protection regulations, including secure access to systems, device management, backups, account permissions and other measures. We also help organisations prepare for Cyber Essentials certification.
While compliance remains the responsibility of your organisation, our role is to help make sure your technology supports sound data protection practices and reduces avoidable risk.
Cyber security is built into the way Sereno delivers IT support for charities. We help reduce exposure to common threats and cyber attacks through proactive monitoring, secure configuration, regular updates and stronger access controls.
Our IT support for non-profits may involve practical training to help your staff and volunteers use technology more confidently and securely. Depending on your needs, this can include training on tools such as Microsoft Teams, SharePoint and Outlook, as well as user onboarding and adoption support.
Sereno also provides security awareness training and phishing simulations to help users recognise common threats and understand how to handle accounts and sensitive information safely.
Keep reading
Explainer Managed IT Support
This guide explains what a managed service provider should do behind the scenes, how monthly fees are structured, and the warning signs of an expensive helpdesk. It also shows whether your IT is being proactively managed or merely fixed whenever something breaks.
Guide Microsoft 365
Microsoft has ended the free grants of Business Premium and Office 365 E1 for nonprofits, meaning every eligible charity now has to plan a Microsoft 365 transition before renewal. Here is how to do that without weakening security in the process.
Guide Managed IT Support
Ad-hoc access grants in Microsoft 365 feel fast in the moment but build up into permission sprawl that nobody can safely unpick. Role-based groups and a simple request process fix both speed and control at once.
