Proactive IT support — why is it crucial?
What is proactive IT support, and why do modern businesses need it? Read our article to find detailed answers to these and other questions.
September 12, 2024
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Outlook, Word, Teams, SharePoint — Microsoft 365 powers the way modern businesses work, with over 40 apps designed to boost productivity and collaboration. But without expert setup and support, it can create confusion, security risks, and missed opportunities.
Sereno is a trusted IT support provider that offers a comprehensive range of services, including Microsoft 365 support. We help London SMEs take full control of Microsoft 365, optimising setup, securing data, and ensuring your team gets the most from every tool.
Our Microsoft 365 support team provides professional assistance with migrations, user management, system monitoring, updates, and more so that your staff can focus on what they’re supposed to — achieving your business goals.
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If you’re looking for professional Microsoft support in London, the team at Sereno can help. Our Microsoft 365 consultants have years of experience providing professional support with Microsoft products for businesses across various sectors. Our Microsoft Office 365 services include:
Microsoft Office 365 provides a cloud-based suite of tools designed to enable teams to collaborate seamlessly no matter where they are, which is critical to modern workplaces. Microsoft Teams lets you collaborate in real time, communicate through chat or video, and share files, while OneDrive and SharePoint ensure that your files are always up to date and can be effortlessly accessed by users regardless of their location.
It’s safe to say that Teams, Word, Excel, PowerPoint, Outlook, and other applications within the Microsoft Office suite are industry standards for productivity, enabling users to create, communicate, and collaborate efficiently across devices and locations. Microsoft Office 365 applications include robust AI features that automate routine tasks, analyze data patterns, deliver personalized suggestions, and improve writing, ultimately enhancing your team’s overall productivity.
The Microsoft Office 365 suite was built with advanced security features to help organizations protect their data and stay compliant with regulations. Built-in encryption, multi-factor authentication, mobile device management, data loss prevention, threat detection, and other tools shield your sensitive information from unauthorized access. In addition, you can set custom access permissions and monitor usage to detect any suspicious activity early, ensuring ultimate data security.
One of the key benefits of Microsoft Office 365 is its unmatched scalability and flexibility. Regardless of the size of your business, the suite can be effortlessly adapted to suit your unique needs and requirements. Microsoft 365 subscription plans cater to various scenarios, from an individual user to a large business, allowing you to seamlessly add users and upgrade your plan as your needs evolve.
With years of experience and a proven track record, Sereno is a go-to Microsoft 365 support services London provider. As a trusted managed IT services partner, we’ve helped multiple businesses across a variety of industries to make the most of their Microsoft 365 subscriptions.
Your needs always come first with Sereno. Our experts will work with you to understand your specific requirements and offer cost-effective solutions to help your team work more efficiently across the Microsoft Office 365 ecosystem.
You get more than expert technical support with our Microsoft 365 services. At Sereno, we take a proactive approach to managing your platform — our engineers monitor, maintain, and fine-tune the suite to prevent issues before they impact productivity.
When something goes wrong, your team doesn’t have time to wait. Our dedicated support specialists are committed to efficiently resolving your Microsoft 365 issues, minimizing downtime and getting your users back on track as fast as possible.
TESTIMONIALS
Sereno IT worked closely with Statons to transform their IT operations into a modern, efficient, and scalable setup. The first step was addressing their outdated on-premises server, which was replaced with a secure, cloud-based storage solution using Microsoft SharePoint. This migration not only improved accessibility for staff working across six offices without the need for unreliable VPNs. This also eliminated the need for an expensive backup system, and allowed for a downgrade on firewalls, saving Statons approximately £40,000 over three years.
Microsoft 365 is a cloud-based platform that includes popular productivity apps, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and others. It offers 1 TB of cloud storage, AI-powered features, and can be used across desktops and mobile devices on various operating systems. Your files are securely stored on Microsoft’s hosted servers, which ensures reliable access, backups, and compliance.
Originally, Office 365 was a subscription-based service that comprised Microsoft Office apps (Word, Excel, Outlook, etc.) and cloud services like OneDrive and Exchange. In 2020, most Office 365 plans were rebranded under the Microsoft 365 name. Microsoft 365 includes everything Office 365 has, plus advanced security features, device management, and collaboration tools.
A Microsoft 365 subscription provides access to the full suite of Office apps, including Teams, Word, Excel, PowerPoint, and Outlook. It comes with 1 TB of OneDrive cloud storage per user and built-in security features. Depending on the plan, you may also get email hosting with Exchange, SharePoint for document management, and device management tools like Intune.
Sereno provides fully managed Microsoft 365 support as part of a long-term service. This means everything is taken care of — from initial setup to ongoing optimisation, security, and end-user support.
Our support includes:
Installing and configuring Microsoft 365 applications
Full deployment of tools like Outlook, Teams, SharePoint, and OneDrive — tailored to your business needs.
Migration to Microsoft 365
Seamless migration from your existing systems with minimal disruption and no data loss.
Integrating Microsoft 365 with third-party tools
Connecting Microsoft 365 with other business apps to streamline workflows and increase productivity.
User access management
Managing user roles, onboarding, permissions, and access controls — all aligned with security best practices.
Securing Microsoft 365 environments
Implementing MFA, conditional access, SharePoint permissions, and data protection policies to safeguard your organisation.
Email support
Support for Exchange Online, mail flow, spam filtering, and user-level email issues.
Handling updates and patches
Keeping your Microsoft 365 apps secure and up to date through proactive maintenance.
Payments and billing
Licence management, usage tracking, and cost optimisation to keep you compliant and in control.
User training and ongoing support
Onboarding, training, and day-to-day support so your team gets the most from Microsoft 365.
Everything is included as part of our managed service—no surprises, no hidden extras. You get a long-term IT partner keeping your Microsoft 365 environment running smoothly, securely, and aligned with best practice.
Yes. We handle full migrations, including email, files, and user permissions, with minimal disruption.
No problem — many of our clients come to us with Microsoft 365 already in place but not working as it should.
As part of our onboarding, we carry out a full Technology Assessment, which includes an in-depth audit of your current setup. This assessment reviews everything from how your Microsoft 365 tenancy is configured to how tools like SharePoint and OneDrive are being used across your business.
We focus heavily on:
Tenancy-level security – reviewing access controls, MFA enforcement, conditional access policies, and overall identity protection
SharePoint setup – ensuring sites, libraries, and sharing permissions are aligned to best practices for collaboration and data security
Licensing, compliance, and user roles – identifying misalignments or cost inefficiencies
Data governance and usage policies – making sure your environment supports secure and efficient work
We’ll then address any configuration issues, implement security improvements, and provide proactive, ongoing support to ensure your Microsoft 365 environment remains secure, compliant, and fit for purpose.
Absolutely. We offer practical training so your staff can confidently use tools like Teams, SharePoint, and Outlook.
Yes. Sereno supports SMEs across London with fast, reliable IT help tailored to local businesses.
Question not answered yet? Whether it’s about our pricing, services or processes. We’re here to answer any question you might have.
Just drop us a line or book your 1-1 discovery call to connect at your preferred time.
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