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Industries · Real Estate

IT Support for Real Estate and Property Industry

A modern real estate business is unimaginable without specialized software, high-quality internet connection, and efficient hardware to support your daily operations. From managing your listings and communicating with clients to safeguarding sensitive data, your technology should work seamlessly for your business to be up and running at all times. Sereno offers professional IT support for estate agents so that you can make the most of your IT infrastructure.

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Partnered with the best · Certified by Microsoft, Google & Cyber Essentials

  • Microsoft Solutions Partner
  • Google Workspace Partner
  • Cyber Essentials Plus
  • SentinelOne
  • Jamf
  • NinjaOne
  • Datto Authorized Partner
  • SonicWall
  • Bitdefender
  • KnowBe4
  • DNSFilter
  • Keepr
  • Datto
  • Microsoft Teams

Why it matters

Why does the property sector need cyber security?

  • Rising reliance

    While technology helps streamline operations and boost productivity, the property sector's increasing reliance on it brings a higher risk of cybersecurity threats.

  • Sensitive client data

    As they're involved in residential and commercial property management, real estate firms handle sensitive information such as their clients' card details and personal data, which hackers can exploit for financial crimes. Needless to say, the consequences can be severe for your clients and business.

  • Attack methods

    Hackers can use various strategies to access the confidential data you store, including phishing, malware, ransomware, business email compromise (BEC), and DDoS attacks.

  • Tailored protection

    As an end-to-end IT support provider, Sereno offers a comprehensive cyber security service tailored to the property industry. From installing and updating antivirus software to phishing simulations and staff training, we help real estate businesses to effectively respond to cyber threats.

Why Sereno

The benefits of partnering with us

  • Rapid response times

    Fast fixes

    We understand that every minute counts in the property industry, which is why we do our best to resolve issues promptly without compromising on quality.

  • Proactive monitoring

    No downtime

    Our proactive approach allows us to identify and fix issues before they escalate, helping real estate businesses maintain seamless operations and avoid downtime.

  • Compliance support

    Certified

    As a certified cybersecurity service provider, we'll not only keep your data secured but also ensure your business complies with industry and standard regulations.

  • Real estate software expertise

    Sector know-how

    From CRMs to property management tools, our expertise spans property industry-specific software to help you make the most of technology.

What we cover

IT support services we provide for real estate

  • Cloud solutions for remote work

    Secure cloud access and real-time updates that keep agents productive in the office, at viewings, or working remotely.

  • Data backup and recovery

    Automatic cloud backup and reliable restoration so your client and business data is always recoverable with minimal downtime.

  • Network setup and optimization

    We design, set up, and optimise your network for fast, secure, seamless connectivity across every device.

  • Expert real estate software support

    Integration, troubleshooting, and configuration to help you get the full potential from your property management system.

  • Cyber security services

    Strong, managed cybersecurity measures that protect your records and clients from cyberattacks and their financial and legal fallout.

Case studies

Client Success Stories

London businesses come to Sereno when they want IT to feel organised, owned and easier to manage. Real outcomes for real businesses.

  • Hutton Consulting

    Case study · Hutton Consulting

    The IT Relationship Hutton Consulting Was Looking For

    Modernised cloud and identity setup to support hybrid working, with security and strategy from a partner they could finally trust.

    Read the case study
  • Statons Estate Agents offices

    Case study · Statons Estate Agents

    How Statons Transformed Operations with Microsoft 365

    Took ownership of devices, onboarding and security so the operations team could focus on customers, not IT.

    Read the case study
  • Urban Logistics REIT

    Case study · Urban Logistics REIT

    Reliable IT Support for a Listed Property Investment Company

    Built an IT roadmap aligned to growth, with predictable monthly investment, dependable support and clearer reporting.

    Read the case study

Frequently asked questions

Our IT support services for the property sector include comprehensive cybersecurity solutions. This involves regular security audits, systematic software updates, staff training, and more. Please book a consultation with us to learn more about our approach.

Yes, our IT support for the property industry caters to property agents working remotely.

Yes, our real estate IT support service includes advanced spam filtering, encryption, and multi-factor authentication to protect your business from phishing, business email compromise (BEC), and other threats.

Our Happy Clients

Google Reviews
Sereno IT Support

70 Google reviews

Write a review

  • Dominik

    9 months ago

    We have partnered with Sereno on a range of IT projects and appointed them as our managed IT services provider and the experience has been exceptional from the…

  • Jo Joynes

    a year ago

    Sereno IT are innovative in their approach to IT support. We moved to Sereno IT in Jan 2023 and have not looked back.

  • AJ Shazad

    a year ago

    I have known Sereno (and their previous business) since 2016 as they are the IT solutions providers of our private credit fund with complex operations.

  • Tim Field

    a year ago

    Great company, very efficient with some wonderful individuals supporting

  • Scott Simmons

    a year ago

    We have used Sereno for our IT support since May 2023 and find the team to be quick, informative and clear in terms of describing any work carried out to…

  • Adam Wright

    a year ago

    We've been working with Sereno for 18 months now and have been impressed by their solution oriented approach.

  • MB

    a year ago

    Great service, rapid response time, friendly, professional technicians - couldn't be better. Very glad we switched providers.

  • Daljit Sumal

    a year ago

    Amazing service as always. Had a few queries which were dealt with swiftly and calmly.

  • Kevin Williams

    a year ago

    Sereno have always responded quickly to our requests/issues. Very polite and professional staff who keep you informed of progress of any problem solutions…

  • Richard Martin

    a year ago

    My company moved to Sereno IT over the new year and we have found the process not only to be painless but i would describe it as enjoyable.

  • Annabelle Pugh

    2 years ago

    We have been clients of Sereno IT's since summer 2023 and we have been extremely happy with the service we have received to date.

  • Dana Ozola

    2 years ago

    These guys are new in the market, but they provide outstanding service. What is important to our company, that they comprehend hierarchy of team and therefore…

  • John Holmes

    2 years ago

    We have been a customer of Sereno since Summer 2023 and the experience since has been overwhelmingly positive.

  • Alexander Moss

    2 years ago

    Great company, full of energy and very attentive to our needs. You really get a personalised service, with the technical ability of a much larger company.

  • James Goodwin

    2 years ago

    My business has recently adopted Sereno IT Support as our ITSM partner over the last quarter.

  • Madeleine Barley

    2 years ago

    Excellent, speedy, friendly and very 'human' service. Intuitive and easy to use platform.

  • Chris Needham

    3 years ago

    I've had the pleasure of working with Sereno for several months now, they are honestly absolutely fantastic.

  • shima

    6 months ago

    Sereno is the most reliable IT support team

CloudTango Reviews

  • “Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”

    John Holmes

    IT Manager, Oikos Storage Ltd

    CloudTango Review

  • “After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”

    Joanna Socko

    Franklyn James

    CloudTango Review

  • “IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”

    Jamie Waldegrave

    COO/CFO, Urban Logistics

    CloudTango Review

  • “The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”

    Alice Lees

    Hutton Consulting

    CloudTango Review

  • “Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”

    Nigel Shearsby

    Statons Estate Agents

    CloudTango Review

  • “We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”

    Katie Sexton

    Archio Ltd

    CloudTango Review

  • “Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”

    Jo Nauman

    AKT Productions Limited

    CloudTango Review

  • “We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”

    Fay Allen

    Greencore Homes Ltd

    CloudTango Review

  • “We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”

    Aziz Selcuk Tuncer

    Ant Yapi UK Ltd

    CloudTango Review

  • “Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”

    Nisha Patel

    Strata Property Group Ltd

    CloudTango Review

  • “We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”

    Justin Elvey

    Director, Big Potato Limited

    CloudTango Review

  • 5-star rated on Google and CloudTango

  • 75+

    Companies and 2,300+ people supported

  • 98%

    Client retention since inception, with zero quality-related churn

  • 100%

    Staff retention last year, so you work with the same accountable team

  • Growing

    We helped our clients grow 14% on average last year

Keep reading

What's next for you?

Guides on cyber security, cloud and getting more from your IT in the property sector.

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We know the unique needs and challenges of the property industry. Ready for a more efficient way of working?.

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