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Industries · Media

Media IT Support

Sereno delivers specialized IT support for media and entertainment businesses, ensuring your systems run smoothly while you focus on bringing ideas to life.

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Partnered with the best · Certified by Microsoft, Google & Cyber Essentials

  • Microsoft Solutions Partner
  • Google Workspace Partner
  • Cyber Essentials Plus
  • SentinelOne
  • Jamf
  • NinjaOne
  • Datto Authorized Partner
  • SonicWall
  • Bitdefender
  • KnowBe4
  • DNSFilter
  • Keepr
  • Datto
  • Microsoft Teams

Why it matters

Why IT support matters for media companies

  • Fast-moving production

    At Sereno, we realize how fast things move in the media and entertainment industry, so we've built a process that keeps up. While we take care of your technology infrastructure, you can focus on your media projects.

  • Support that fits you

    Our team starts by understanding your specific IT needs and challenges to offer you support packages that best meet your requirements. As a fully managed service provider, we're always here to help, from day-to-day troubleshooting to long-term strategic planning.

  • Time-critical delivery

    We know that time is critical in media production, which is why we resolve issues as fast as possible, reducing downtime and keeping your projects on track.

Why Sereno

Why choose Sereno for your media IT support?

  • Comprehensive technology services

    All under one roof

    Our team offers an end-to-end range of media IT support services, from infrastructure setup and cloud solutions to cyber security and disaster recovery. Whatever your IT needs, Sereno has the expertise to handle them all under one roof.

  • Customer-centric approach

    Tailored to you

    Our clients' needs always come first. We'll work closely with your team to understand your specific challenges and offer tailored solutions to maintain your business continuity and help you achieve your goals.

  • Industry partnerships

    Trusted vendors

    As one of the most trusted IT support companies in London, we have built strong partnerships with leading technology vendors to provide you with the best hardware, software, and cloud services at competitive prices.

  • Focus on security

    Secure by default

    We understand the importance of networks and content security in the media sector, which is why security is at the core of everything we do at Sereno. We implement strong security measures to maintain data integrity and shield your systems against unauthorized access or breaches. With us, your digital assets will be properly protected against potential threats, and regulatory compliance requirements will be met.

  • Proactive IT support

    Issues prevented

    When you choose Sereno as your IT services provider, you get proactive maintenance and support of your IT infrastructure. We focus on preventing technical issues before they affect the performance of your systems and disrupt your business operations.

What we cover

IT support services we provide for media & entertainment

  • Cyber security

    Sereno's cyber security services protect your media content, intellectual property and systems from hacking, malware and other threats.

  • Managed IT services

    We proactively monitor and maintain your systems, fix issues fast and keep software up to date for reliable performance and minimal downtime.

  • Data backup & recovery

    Our IT support team provides automatic backups and efficient recovery to safeguard your content and production data, so precious files can be restored quickly if something goes wrong.

  • Internet connectivity

    We set up, maintain and support reliable, high-performance internet infrastructure tailored to your media organisation's connectivity needs.

  • Productivity tools

    We integrate and optimise Microsoft 365 and Google Workspace so your team can collaborate, share documents and stay connected.

  • Media hardware & software maintenance

    As a managed IT support provider, we support, maintain, repair and upgrade your media hardware and software, and help you select and purchase the right equipment for production.

  • Cloud Solutions

    We implement cloud solutions for efficient data management, letting your team access, share and collaborate on projects from anywhere.

Our process

How we work

  1. Approach

    Built to keep up

    At Sereno, we realize how fast things move in the media and entertainment industry, so we've built a process that keeps up. While we take care of your technology infrastructure, you can focus on your media projects.

  2. Discover

    Understand your needs

    Our team starts by understanding your specific IT needs and challenges to offer you support packages that best meet your requirements. As a fully managed service provider, we're always here to help, from day-to-day troubleshooting to long-term strategic planning.

  3. Deliver

    Resolve issues fast

    We know that time is critical in media production, which is why we resolve issues as fast as possible, reducing downtime and keeping your projects on track.

Our Happy Clients

Google Reviews
Sereno IT Support

70 Google reviews

Write a review

  • Dominik

    9 months ago

    We have partnered with Sereno on a range of IT projects and appointed them as our managed IT services provider and the experience has been exceptional from the…

  • Jo Joynes

    a year ago

    Sereno IT are innovative in their approach to IT support. We moved to Sereno IT in Jan 2023 and have not looked back.

  • AJ Shazad

    a year ago

    I have known Sereno (and their previous business) since 2016 as they are the IT solutions providers of our private credit fund with complex operations.

  • Tim Field

    a year ago

    Great company, very efficient with some wonderful individuals supporting

  • Scott Simmons

    a year ago

    We have used Sereno for our IT support since May 2023 and find the team to be quick, informative and clear in terms of describing any work carried out to…

  • Adam Wright

    a year ago

    We've been working with Sereno for 18 months now and have been impressed by their solution oriented approach.

  • MB

    a year ago

    Great service, rapid response time, friendly, professional technicians - couldn't be better. Very glad we switched providers.

  • Daljit Sumal

    a year ago

    Amazing service as always. Had a few queries which were dealt with swiftly and calmly.

  • Kevin Williams

    a year ago

    Sereno have always responded quickly to our requests/issues. Very polite and professional staff who keep you informed of progress of any problem solutions…

  • Richard Martin

    a year ago

    My company moved to Sereno IT over the new year and we have found the process not only to be painless but i would describe it as enjoyable.

  • Annabelle Pugh

    2 years ago

    We have been clients of Sereno IT's since summer 2023 and we have been extremely happy with the service we have received to date.

  • Dana Ozola

    2 years ago

    These guys are new in the market, but they provide outstanding service. What is important to our company, that they comprehend hierarchy of team and therefore…

  • John Holmes

    2 years ago

    We have been a customer of Sereno since Summer 2023 and the experience since has been overwhelmingly positive.

  • Alexander Moss

    2 years ago

    Great company, full of energy and very attentive to our needs. You really get a personalised service, with the technical ability of a much larger company.

  • James Goodwin

    2 years ago

    My business has recently adopted Sereno IT Support as our ITSM partner over the last quarter.

  • Madeleine Barley

    2 years ago

    Excellent, speedy, friendly and very 'human' service. Intuitive and easy to use platform.

  • Chris Needham

    3 years ago

    I've had the pleasure of working with Sereno for several months now, they are honestly absolutely fantastic.

  • shima

    6 months ago

    Sereno is the most reliable IT support team

CloudTango Reviews

  • “Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”

    John Holmes

    IT Manager, Oikos Storage Ltd

    CloudTango Review

  • “After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”

    Joanna Socko

    Franklyn James

    CloudTango Review

  • “IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”

    Jamie Waldegrave

    COO/CFO, Urban Logistics

    CloudTango Review

  • “The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”

    Alice Lees

    Hutton Consulting

    CloudTango Review

  • “Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”

    Nigel Shearsby

    Statons Estate Agents

    CloudTango Review

  • “We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”

    Katie Sexton

    Archio Ltd

    CloudTango Review

  • “Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”

    Jo Nauman

    AKT Productions Limited

    CloudTango Review

  • “We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”

    Fay Allen

    Greencore Homes Ltd

    CloudTango Review

  • “We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”

    Aziz Selcuk Tuncer

    Ant Yapi UK Ltd

    CloudTango Review

  • “Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”

    Nisha Patel

    Strata Property Group Ltd

    CloudTango Review

  • “We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”

    Justin Elvey

    Director, Big Potato Limited

    CloudTango Review

  • 5-star rated on Google and CloudTango

  • 75+

    Companies and 2,300+ people supported

  • 98%

    Client retention since inception, with zero quality-related churn

  • 100%

    Staff retention last year, so you work with the same accountable team

  • Growing

    We helped our clients grow 14% on average last year

Case studies

Client Success Stories

London businesses come to Sereno when they want IT to feel organised, owned and easier to manage. Real outcomes for real businesses.

  • Hutton Consulting

    Case study · Hutton Consulting

    The IT Relationship Hutton Consulting Was Looking For

    Modernised cloud and identity setup to support hybrid working, with security and strategy from a partner they could finally trust.

    Read the case study
  • Statons Estate Agents offices

    Case study · Statons Estate Agents

    How Statons Transformed Operations with Microsoft 365

    Took ownership of devices, onboarding and security so the operations team could focus on customers, not IT.

    Read the case study
  • Urban Logistics REIT

    Case study · Urban Logistics REIT

    Reliable IT Support for a Listed Property Investment Company

    Built an IT roadmap aligned to growth, with predictable monthly investment, dependable support and clearer reporting.

    Read the case study

Frequently asked questions

Media businesses use infrastructure that highly relies on technology and handle large volumes of valuable data. This makes them vulnerable to threats like hacking, ransomware attacks, phishing, and intellectual property theft.

Continuous network monitoring, proactive maintenance, and rapid response to any issues help us ensure minimal downtime for media organizations.

Modern media and entertainment businesses highly depend on IT infrastructure. An IT support provider helps ensure that software and hardware systems are always up and running, which translates to smooth workflows and minimal technical delays, allowing creative teams to focus on their work.

Outsourcing IT support to a third-party provider offers several advantages. First of all, it helps you avoid the overhead of hiring an in-house IT department while accessing expert services at a predictable cost. Plus, professional IT service providers offer a variety of expertise to help you with your daily needs, including cloud solutions, compliance, and more.

Keep reading

What's next for you?

Guides on cloud storage, cyber security and getting more from your IT in the media sector.

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