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Industries · Manufacturing

IT Support for Manufacturing Industry

Sereno provides tailored tech support for manufacturing companies. From troubleshooting issues to providing robust cyber security, we are a technical support partner you can trust.

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Partnered with the best · Certified by Microsoft, Google & Cyber Essentials

  • Microsoft Solutions Partner
  • Google Workspace Partner
  • Cyber Essentials Plus
  • SentinelOne
  • Jamf
  • NinjaOne
  • Datto Authorized Partner
  • SonicWall
  • Bitdefender
  • KnowBe4
  • DNSFilter
  • Keepr
  • Datto
  • Microsoft Teams

Why it matters

How IT support can benefit manufacturers

  • Enhanced data security & compliance

    Manufacturers increasingly embrace digital technologies, which makes them more susceptible to cyber threats. Quality cyber security solutions provide manufacturing businesses with peace of mind that their sensitive data and critical IT systems are securely shielded from cyber attacks. Moreover, strong cyber security measures help maintain compliance with data protection requirements.

  • Improved business continuity

    In the manufacturing sector, downtime can lead to substantial financial losses and reputational damage. A managed service provider proactively monitors and maintains systems, detecting potential issues before they escalate and ensuring a continuous manufacturing process.

  • Supporting Industry 4.0 & digital transformation

    Manufacturing companies massively adopt digital transformation and integrate innovative technologies such as IoT and artificial intelligence into their operations. An experienced IT support team can help you select, implement, and adapt to new technologies, facilitating a smooth transition.

  • Enhanced data management

    Efficient data management and analytics allow companies to optimize manufacturing processes and increase productivity. IT support for manufacturing involves implementing data management solutions that collect, process, and analyze data from various sources, including production equipment, supply chains, and inventory systems.

Why Sereno

Why choose Sereno IT for manufacturing IT support?

  • Customer-centric approach

    Tailored fit

    At Sereno, we realize that no two businesses are the same. We collaborate closely with our manufacturing clients to understand their unique requirements, which allows our team to design and implement technology solutions that align with your business goals.

  • Trusted partnerships

    Best value

    As a go-to managed service provider in London, we have built partnerships with leading technology vendors to bring you the best hardware, software, and cloud solutions at competitive prices.

  • Focus on security

    Cyber Essentials

    Sereno is proud to hold Cyber Essentials certification, demonstrating that we meet industry-recognized standards for cybersecurity and are fully equipped to safeguard your sensitive data, intellectual property, and manufacturing process from cyber threats.

  • Comprehensive IT support for manufacturers

    One roof

    We offer an end-to-end range of manufacturing IT support services, from infrastructure setup and cloud solutions to cyber security and disaster recovery. Whatever your IT needs, we have the expertise to handle them all under one roof.

What we cover

IT support services we provide for manufacturing

  • Cyber security services

    A full suite of cyber security services, assessments, firewalls, encryption and multi-factor authentication, to protect your production data and intellectual property.

  • Cloud solutions

    We set up and manage cloud storage, ERP and collaboration tools with trusted providers, handling migration, integration and ongoing support.

  • Disaster recovery & backups

    Automated backups, tested recovery plans and fast restores keep your data safe and your production processes running when the unexpected happens.

  • Internet connectivity

    We source, install and maintain fast, secure connections from trusted providers, with wireless audits for reliable coverage across your facilities.

  • Managed IT services

    Proactive managed IT support that monitors your systems, resolves issues fast and keeps hardware and software up to date.

  • VoIP & telephony

    Hosted VoIP phone systems with voicemail, call menus, groups and conferencing, covered from procurement and installation through to ongoing support.

  • Hardware & software procurement

    We help you select and deploy the right hardware and software, from servers and networking kit to ERP and CAD, at the best price.

  • Infrastructure & networks

    We design, install and maintain the network setup that connects your machines, servers and team to critical data and applications.

Case studies

Client Success Stories

London businesses come to Sereno when they want IT to feel organised, owned and easier to manage. Real outcomes for real businesses.

  • Hutton Consulting

    Case study · Hutton Consulting

    The IT Relationship Hutton Consulting Was Looking For

    Modernised cloud and identity setup to support hybrid working, with security and strategy from a partner they could finally trust.

    Read the case study
  • Statons Estate Agents offices

    Case study · Statons Estate Agents

    How Statons Transformed Operations with Microsoft 365

    Took ownership of devices, onboarding and security so the operations team could focus on customers, not IT.

    Read the case study
  • Urban Logistics REIT

    Case study · Urban Logistics REIT

    Reliable IT Support for a Listed Property Investment Company

    Built an IT roadmap aligned to growth, with predictable monthly investment, dependable support and clearer reporting.

    Read the case study

Frequently asked questions

In the manufacturing industry, IT support is essential for all types of businesses, including automotive, electronics, food production, textiles, and others. Regardless of the type and size of your business, reliable IT infrastructure helps streamline processes, optimize production, and reduce downtime. IT support services ensure that your critical IT systems, like ERP software, IoT devices, inventory management, and supply chain platforms, are running smoothly at all times.

Manufacturing businesses handle sensitive data, including intellectual property, supply chain details, and production schedules. A single cyber attack can lead to a disrupted manufacturing process, followed by financial and even reputational losses. Cyber security solutions are an integral part of Sereno's IT support for manufacturing businesses. We implement firewalls, intrusion detection systems, and multi-factor authentication to provide comprehensive protection against cyber threats. Regular security assessments and remote monitoring enable us to proactively address potential risks.

Our manufacturing IT support team starts by assessing current systems and identifying potential risks. Then, we design a tailored disaster recovery plan that includes automated backups, secure off-site storage, and step-by-step recovery procedures. We also perform regular testing to ensure your systems can be quickly restored.

Our Happy Clients

Google Reviews
Sereno IT Support

70 Google reviews

Write a review

  • Dominik

    9 months ago

    We have partnered with Sereno on a range of IT projects and appointed them as our managed IT services provider and the experience has been exceptional from the…

  • Jo Joynes

    a year ago

    Sereno IT are innovative in their approach to IT support. We moved to Sereno IT in Jan 2023 and have not looked back.

  • AJ Shazad

    a year ago

    I have known Sereno (and their previous business) since 2016 as they are the IT solutions providers of our private credit fund with complex operations.

  • Tim Field

    a year ago

    Great company, very efficient with some wonderful individuals supporting

  • Scott Simmons

    a year ago

    We have used Sereno for our IT support since May 2023 and find the team to be quick, informative and clear in terms of describing any work carried out to…

  • Adam Wright

    a year ago

    We've been working with Sereno for 18 months now and have been impressed by their solution oriented approach.

  • MB

    a year ago

    Great service, rapid response time, friendly, professional technicians - couldn't be better. Very glad we switched providers.

  • Daljit Sumal

    a year ago

    Amazing service as always. Had a few queries which were dealt with swiftly and calmly.

  • Kevin Williams

    a year ago

    Sereno have always responded quickly to our requests/issues. Very polite and professional staff who keep you informed of progress of any problem solutions…

  • Richard Martin

    a year ago

    My company moved to Sereno IT over the new year and we have found the process not only to be painless but i would describe it as enjoyable.

  • Annabelle Pugh

    2 years ago

    We have been clients of Sereno IT's since summer 2023 and we have been extremely happy with the service we have received to date.

  • Dana Ozola

    2 years ago

    These guys are new in the market, but they provide outstanding service. What is important to our company, that they comprehend hierarchy of team and therefore…

  • John Holmes

    2 years ago

    We have been a customer of Sereno since Summer 2023 and the experience since has been overwhelmingly positive.

  • Alexander Moss

    2 years ago

    Great company, full of energy and very attentive to our needs. You really get a personalised service, with the technical ability of a much larger company.

  • James Goodwin

    2 years ago

    My business has recently adopted Sereno IT Support as our ITSM partner over the last quarter.

  • Madeleine Barley

    2 years ago

    Excellent, speedy, friendly and very 'human' service. Intuitive and easy to use platform.

  • Chris Needham

    3 years ago

    I've had the pleasure of working with Sereno for several months now, they are honestly absolutely fantastic.

  • shima

    6 months ago

    Sereno is the most reliable IT support team

CloudTango Reviews

  • “Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”

    John Holmes

    IT Manager, Oikos Storage Ltd

    CloudTango Review

  • “After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”

    Joanna Socko

    Franklyn James

    CloudTango Review

  • “IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”

    Jamie Waldegrave

    COO/CFO, Urban Logistics

    CloudTango Review

  • “The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”

    Alice Lees

    Hutton Consulting

    CloudTango Review

  • “Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”

    Nigel Shearsby

    Statons Estate Agents

    CloudTango Review

  • “We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”

    Katie Sexton

    Archio Ltd

    CloudTango Review

  • “Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”

    Jo Nauman

    AKT Productions Limited

    CloudTango Review

  • “We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”

    Fay Allen

    Greencore Homes Ltd

    CloudTango Review

  • “We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”

    Aziz Selcuk Tuncer

    Ant Yapi UK Ltd

    CloudTango Review

  • “Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”

    Nisha Patel

    Strata Property Group Ltd

    CloudTango Review

  • “We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”

    Justin Elvey

    Director, Big Potato Limited

    CloudTango Review

  • 5-star rated on Google and CloudTango

  • 75+

    Companies and 2,300+ people supported

  • 98%

    Client retention since inception, with zero quality-related churn

  • 100%

    Staff retention last year, so you work with the same accountable team

  • Growing

    We helped our clients grow 14% on average last year

Keep reading

What's next for you?

Guides on disaster recovery, protecting sensitive data and getting more from your IT in the manufacturing sector.

See all managed IT articles

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