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Industries · Financial Services

IT Support for Financial Services

As a financial services business, you need a reliable IT infrastructure to maintain operational efficiency, streamline asset management, and ensure personal and financial data security. Sereno offers tailored IT support for financial services businesses for better performance, more efficient customer service, and proactive compliance.

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Partnered with the best · Certified by Microsoft, Google & Cyber Essentials

  • Microsoft Solutions Partner
  • Google Workspace Partner
  • Cyber Essentials Plus
  • SentinelOne
  • Jamf
  • NinjaOne
  • Datto Authorized Partner
  • SonicWall
  • Bitdefender
  • KnowBe4
  • DNSFilter
  • Keepr
  • Datto
  • Microsoft Teams

Why it matters

Why IT support matters for financial companies

  • Uptime & operations

    Financial service businesses rely heavily on IT systems for day-to-day operations, from processing transactions to managing customer accounts. Technical issues cause downtime, which can lead to significant financial losses and damage customer trust.

  • A proactive partner

    Working with an experienced IT partner can provide you with peace of mind by ensuring that your IT infrastructure is always up and running and any issues are proactively addressed before they escalate.

  • Protecting sensitive data

    Financial institutions handle massive amounts of confidential information, including customer records, account details, and transaction histories. IT support for financial services focuses on protecting this sensitive data from breaches, unauthorised access, and cyber attacks, preserving customer trust and the company's reputation.

  • Regulatory compliance

    For the same reason, financial companies must comply with industry regulations that require them to maintain secure and reliable systems. IT services help financial firms ensure regulatory compliance and avoid legal consequences associated with non-compliance.

How we help

How Sereno can help your financial services business

At Sereno, we understand the unique business needs and challenges of the financial services sector. We offer a comprehensive range of IT services to meet your needs and proactively respond to challenges so that you can focus on your business rather than on troubleshooting your IT systems.

  • Infrastructure & cloud

    Our experts help financial institutions maintain and monitor servers, networks, and hardware. We provide professional assistance with implementing cloud solutions, migrating systems and data to the cloud and managing cloud infrastructure.

  • Databases & recovery

    Specialists at Sereno can create and maintain databases for customer and transaction records, set up real-time analytics and reporting tools and implement robust disaster recovery and backup solutions.

  • Software & training

    You can also entrust us to set up, integrate, and configure finance industry-specific software and train employees on how to use it. Our tailored IT support for financial firms involves troubleshooting software and hardware issues, both remotely and on-site if needed.

  • Data protection

    Effective data protection is a priority task for finance companies, beyond safeguarding their own information, these organisations take responsibility for protecting their customers' data. We realise how cyber security is important for the financial services industry and make extra effort to protect your business against cyber threats.

  • Security & compliance

    We work closely with our clients to develop and implement a robust cyber security strategy, which spans but isn't limited to using firewalls, antivirus and intrusion detection systems, implementing data encryption and conducting regular vulnerability assessments and penetration testing. This way, we also help financial sector businesses effectively meet PCI DSS, DPA, and FCA regulations.

  • Digital transformation

    Finally, we're here for you if you're looking for an experienced IT support provider to navigate you through your digital transformation journey. We'll collaborate with you to devise a future-proof IT strategy, ensuring that your technology investments align with your business goals.

What we cover

IT support services we provide for financial services

  • Hardware & software procurement

    We advise on fit-for-purpose technology for each role, connect you with our partners for easy purchasing, and manage software licensing.

  • Cloud storage & servers

    Our managed IT support services implement cloud solutions, migrate your data and operations, and train your team to use them.

  • Office infrastructure & networks

    We handle office networking from cabling and patching to firewalls, VPNs and other secure remote access options.

  • VoIP & telephony

    Our IT support maintains existing phone systems and sets up modern VoIP solutions with high call quality, security and industry compliance.

  • Internet connectivity

    We install routers, switches and cabling and maintain the fast, reliable business-level connectivity financial firms depend on.

  • Disaster recovery & backup

    We implement robust disaster recovery and backup solutions to keep you running and minimise downtime after failures or cyber attacks.

  • Cyber security

    Comprehensive cyber security services protect your network, people and devices, support Cyber Essentials certification, and meet compliance requirements.

  • Outsourced IT support

    Our outsourced IT support fully manages your infrastructure, from routine maintenance and updates to troubleshooting issues.

Why Sereno

Why choose Sereno for your financial services IT support?

  • Reduced monthly IT support fee

    Lower fee

    Our finance sector clients who invest in cyber security solutions pay a reduced support fee due to potentially fewer issues and minimised risk.

  • We'll split the cost of your next IT project

    Shared cost

    Once you're onboarded, we'll suggest a detailed support plan to optimise your IT environment. As this investment benefits us both, we'll split the labour costs of this project with you.

  • No long-term commitment

    30-day rolling

    All our IT support partnerships are 30-day rolling for the first year and forever backed by our Partner Experience Guarantee.

  • We cover 25% of cloud migration cost

    25% covered

    The financial industry relies on cloud technology for a flexible and secure environment. If you're not leveraging cloud solutions, we'll cover 25% of your migration cost.

We know the unique needs and challenges of the financial services industry. Ready for a more efficient way of working?.

Talk to an IT Advisor

Our process

How we work

  1. Get started

    Book a discovery call

    Visit our contact page and book a discovery call with Sereno.

  2. Understand

    Discovery session

    During our discovery session, we'll discuss your specific requirements and schedule an assessment.

  3. Analyse

    Infrastructure analysis

    Our specialists will look into your business and analyse your technology infrastructure.

  4. Plan

    Tailored recommendations

    Based on this analysis, we'll provide you with detailed recommendations on how your IT infrastructure can be improved to meet your requirements and give your organisation a competitive edge.

  5. Deliver

    Implementation & training

    Once the plan is approved, our experts can start implementing necessary changes and provide training on how to use your IT systems most effectively.

Our Happy Clients

Google Reviews
Sereno IT Support

70 Google reviews

Write a review

  • Dominik

    9 months ago

    We have partnered with Sereno on a range of IT projects and appointed them as our managed IT services provider and the experience has been exceptional from the…

  • Jo Joynes

    a year ago

    Sereno IT are innovative in their approach to IT support. We moved to Sereno IT in Jan 2023 and have not looked back.

  • AJ Shazad

    a year ago

    I have known Sereno (and their previous business) since 2016 as they are the IT solutions providers of our private credit fund with complex operations.

  • Tim Field

    a year ago

    Great company, very efficient with some wonderful individuals supporting

  • Scott Simmons

    a year ago

    We have used Sereno for our IT support since May 2023 and find the team to be quick, informative and clear in terms of describing any work carried out to…

  • Adam Wright

    a year ago

    We've been working with Sereno for 18 months now and have been impressed by their solution oriented approach.

  • MB

    a year ago

    Great service, rapid response time, friendly, professional technicians - couldn't be better. Very glad we switched providers.

  • Daljit Sumal

    a year ago

    Amazing service as always. Had a few queries which were dealt with swiftly and calmly.

  • Kevin Williams

    a year ago

    Sereno have always responded quickly to our requests/issues. Very polite and professional staff who keep you informed of progress of any problem solutions…

  • Richard Martin

    a year ago

    My company moved to Sereno IT over the new year and we have found the process not only to be painless but i would describe it as enjoyable.

  • Annabelle Pugh

    2 years ago

    We have been clients of Sereno IT's since summer 2023 and we have been extremely happy with the service we have received to date.

  • Dana Ozola

    2 years ago

    These guys are new in the market, but they provide outstanding service. What is important to our company, that they comprehend hierarchy of team and therefore…

  • John Holmes

    2 years ago

    We have been a customer of Sereno since Summer 2023 and the experience since has been overwhelmingly positive.

  • Alexander Moss

    2 years ago

    Great company, full of energy and very attentive to our needs. You really get a personalised service, with the technical ability of a much larger company.

  • James Goodwin

    2 years ago

    My business has recently adopted Sereno IT Support as our ITSM partner over the last quarter.

  • Madeleine Barley

    2 years ago

    Excellent, speedy, friendly and very 'human' service. Intuitive and easy to use platform.

  • Chris Needham

    3 years ago

    I've had the pleasure of working with Sereno for several months now, they are honestly absolutely fantastic.

  • shima

    6 months ago

    Sereno is the most reliable IT support team

CloudTango Reviews

  • “Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”

    John Holmes

    IT Manager, Oikos Storage Ltd

    CloudTango Review

  • “After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”

    Joanna Socko

    Franklyn James

    CloudTango Review

  • “IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”

    Jamie Waldegrave

    COO/CFO, Urban Logistics

    CloudTango Review

  • “The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”

    Alice Lees

    Hutton Consulting

    CloudTango Review

  • “Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”

    Nigel Shearsby

    Statons Estate Agents

    CloudTango Review

  • “We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”

    Katie Sexton

    Archio Ltd

    CloudTango Review

  • “Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”

    Jo Nauman

    AKT Productions Limited

    CloudTango Review

  • “We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”

    Fay Allen

    Greencore Homes Ltd

    CloudTango Review

  • “We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”

    Aziz Selcuk Tuncer

    Ant Yapi UK Ltd

    CloudTango Review

  • “Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”

    Nisha Patel

    Strata Property Group Ltd

    CloudTango Review

  • “We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”

    Justin Elvey

    Director, Big Potato Limited

    CloudTango Review

  • 5-star rated on Google and CloudTango

  • 75+

    Companies and 2,300+ people supported

  • 98%

    Client retention since inception, with zero quality-related churn

  • 100%

    Staff retention last year, so you work with the same accountable team

  • Growing

    We helped our clients grow 14% on average last year

Keep reading

What's next for you?

Guides on cyber security, compliance and getting more from your IT in the financial sector.

Follow our cyber security journey

Looking for reliable IT support for your finance business? Book a discovery call and find out how we can help..

Talk to an IT Advisor
Talk to an IT Advisor

Case studies

Client Success Stories

London businesses come to Sereno when they want IT to feel organised, owned and easier to manage. Real outcomes for real businesses.

  • Hutton Consulting

    Case study · Hutton Consulting

    The IT Relationship Hutton Consulting Was Looking For

    Modernised cloud and identity setup to support hybrid working, with security and strategy from a partner they could finally trust.

    Read the case study
  • Statons Estate Agents offices

    Case study · Statons Estate Agents

    How Statons Transformed Operations with Microsoft 365

    Took ownership of devices, onboarding and security so the operations team could focus on customers, not IT.

    Read the case study
  • Urban Logistics REIT

    Case study · Urban Logistics REIT

    Reliable IT Support for a Listed Property Investment Company

    Built an IT roadmap aligned to growth, with predictable monthly investment, dependable support and clearer reporting.

    Read the case study