Proactive IT support — why is it crucial?
What is proactive IT support, and why do modern businesses need it? Read our article to find detailed answers to these and other questions.
September 12, 2024
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Sereno provides a comprehensive suite of IT support services in Shoreditch to help local businesses stay efficient and secure.
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Sereno helps businesses in Shoreditch get the most out of Microsoft 365 and Google Workspace. We can help you select and set up the right suite, train your staff to use email, file sharing, calendars, and collaboration apps, configure email accounts and permissions, and more. We also make sure you’re using the right licences, so you’re not overpaying or missing key features.
Modern cloud solutions offer indisputable advantages to businesses of all sizes, providing safe storage and accessibility of data, which is especially true for remote and hybrid working setups. Sereno can assist you with setting up storage and databases on a cloud platform, migrating your existing data and applications, and implementing disaster recovery and data security measures.
Our IT support services come with built-in cyber security. We help businesses follow recommended best practices to stay secure and avoid common risks. The Sereno experts carry out regular security assessments and implement firewalls, encryption, multi-factor authentication, and real-time monitoring to safeguard businesses against cyber threats.
Sereno provides businesses in Shoreditch with reliable disaster recovery and backup solutions. With our service, you can rest assured that all your critical data remains accessible, recoverable, and secure whatever happens, be it a system failure, a physical disaster, or a cyber attack.
We specialise in business-grade internet connectivity with the speed and stability your team needs to work efficiently. Our team can advise you on internet solutions that best match your business needs and budget. We install, configure, maintain, and support internet infrastructure, making sure everyone stays connected.
Our team helps businesses in Shoreditch ensure seamless communication by offering comprehensive VoIP and telephony solutions tailored to their needs. Our specialists provide expert assistance with setting up, supporting, and maintaining phone systems and VoIP infrastructure.
Selecting the right technology for your business is an important decision, and it makes sense to rely on specialists for it. Sereno offers expert procurement services, sourcing high-quality hardware and software that align with your unique IT needs, managing everything from procurement to delivery.
We help set up and maintain reliable office networks, handling switches, cabling, patching, firewalls, and everything in between. For teams working remotely, we offer VPNs and other secure remote access options so your staff can connect safely from anywhere without compromising your systems.
We are a London-based company located within easy reach of Shoreditch High Street, Liverpool Street, and Old Street stations. We typically resolve 75% of issues remotely within an hour; however, if an on-site visit is needed, you can rest assured knowing your support team is nearby.
Sereno provides reliable cyber security solutions, including regular audits, firewalls, encryption, multi-factor authentication, real-time monitoring, and more. We are proud to hold a Cyber Essentials Plus (CE+) certification, a UK government-backed certification that demonstrates our strong cyber security policies and procedures.
Sereno serves small and medium-sized businesses across a range of industries, such as media, insurance, real estate, financial services, manufacturing, construction, and others. Our services are tailored to the specific demands of each sector to ensure smooth operations and maximum productivity.
We offer both fully managed and co-managed IT support so you can choose what better aligns with your needs. Trusted by more than 75 medium-sized and small businesses across London, we tailor our services to grow with you. Our flexible approach means you only pay for the level of support you actually need.
At Sereno, we take a proactive approach to IT support, identifying and addressing potential issues before they escalate into major problems that disrupt your operations and cause downtime. This allows your employees to stay focused on their work instead of dealing with unexpected technical setbacks.
Our company provides an end-to-end range of IT support services in London, spanning hardware and software procurement, infrastructure setup, VoIP and telephony, cyber security, cloud services, disaster recovery, and more. We help businesses stay secure and efficient so they can focus on what matters most – reaching their business goals.
Instead of just relying on SLAs, we focus on how you actually experience our service. After every interaction, we collect real feedback from you and your team to calculate a Partner Experience score (PX). If this score drops below 95%, we work with you to make a custom plan to improve. And if we can’t raise the score above 95%, you’re free to end the partnership.
At Sereno, we understand that every industry has its own unique information technology challenges and requirements. As a go-to IT support company in London, we tailor our business support services to meet the specific needs of each sector.
We offer fully managed and co-managed IT support services in Shoreditch. With fully managed support, we oversee your entire IT environment. Co-managed support, on the other hand, involves working alongside your in-house team.
It depends on the complexity and urgency of the issue, but for most day-to-day problems, we resolve tickets within 30 minutes to 2 hours. Critical incidents are prioritized immediately, often starting work within minutes.
Our proactive approach means many issues are identified and fixed before they cause any disruption so in many cases, clients don’t even notice a problem.
We also track and publish our actual resolution times transparently, so you always know what to expect.
Yes, we offer ongoing remote support. Our support team can fix 90% of IT issues remotely in less than an hour, without needing to be on-site.
What is proactive IT support, and why do modern businesses need it? Read our article to find detailed answers to these and other questions.
What is IT support, and why do you need to outsource an IT support service provider? Explore our in-depth guide to find answers to these and other questions.
Outsource or not to outsource IT support? Read our article to explore the benefits of outsourcing IT support to make a more informed decision.
Question not answered yet? Whether it’s about our pricing, services or processes. We’re here to answer any question you might have.
Just drop us a line or book your 1-1 discovery call to connect at your preferred time.