Logistics Asset Management is a specialist property investment advisor providing strategic property, investment, and operational advisory services to a significant FTSE 250 Real Estate Investment Trust, with around 130 properties and total assets under management exceeding £1 billion.
Our IT systems are vital for our business to operate, but we simply couldn’t afford people spending time on IT-related matters or having disruption. We also needed a partner to lead the conversation around our technology and cyber security strategy that we could trust.
Their challenge
Urban Logistics has no internal IT or technical staff, making them entirely dependent on external partners for every aspect of IT support, infrastructure, and cyber security. In a high-demand business where each team member is vital to operations, any downtime or disruption has an immediate impact. The sensitivity of their work also makes data security a non-negotiable requirement.
The difficulty was finding a single company that could be genuinely reliable for day-to-day support while also advising on and delivering their broader IT strategy and cyber security. Their staff were losing productive hours dealing with IT issues, and no one was leading the conversation around data security and future technology requirements.
They needed a dependable partner that would remove the IT burden from their team entirely, and take ownership of it.
The solution
Sereno began with a comprehensive IT audit and assessment, quickly identifying areas for improvement across the environment. Every finding was explained clearly and in plain language, giving Urban Logistics the information they needed to make confident decisions.
What Sereno delivered
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IT audit and clear recommendations
A thorough assessment of their environment identified gaps and opportunities, all communicated without jargon so the team could make informed decisions from day one.
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Flexible, responsive support
The team now has access to instant support via online chat or can schedule time with an engineer that fits around their busy schedules, no interruptions, no waiting.
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Fully managed cybersecurity
Cyber security requirements were assessed against industry and regulatory needs, with a tailored package that covers provision, management, maintenance, and clear reporting, all from one provider.
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Quarterly IT roadmap meetings
Quarterly reviews give the leadership team a simple, clear picture of their entire IT environment, guided through what matters and supported in planning for the future.
The results
Urban Logistics no longer needs to worry about IT or data security, and their team is free to focus on what they do best.
What changed
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IT no longer a burden
Issues are resolved quickly and without technical jargon. The team’s previous frustrations have been replaced by a streamlined, always-on support experience.
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Reliable, secure environment
Their IT environment is reliable, secure, and scalable, reducing day-to-day disruption and giving the business a foundation it can grow from.
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Dedicated IT ownership
Sereno manages every aspect of their IT requirements as if they had their own in-house IT team and director, one point of contact, one provider.
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Cyber security without complexity
Security controls and processes are specific to their requirements, delivered through clear packages that keep the business protected without becoming a hindrance.
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A clear IT roadmap
Urban Logistics now has a defined IT roadmap, with Sereno leading the conversations around improvements and future requirements while the leadership team retains full visibility.
I know the team are looked after quickly if they have an issue, and I get all the advice and guidance I need to keep the business operating securely and reliably.
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From Sereno IT
The Sereno IT team
Sereno IT is a London-based managed IT support provider helping businesses across the UK stay secure and productive. Read more in the Company News & Case Studies section.
