We’re thrilled to announce that Sereno IT is celebrating its first year of revolutionising the IT support landscape. In just 365 days, our team has helped 30 companies and nearly 600 users transform how they work with technology, and the results speak for themselves.
We’re proud to have received 100% positive feedback from our Partner Experience surveys. Our seamless cloud migrations have empowered 12 companies to embrace enhanced collaboration and scalability, and our cybersecurity packages have achieved 100% uptake across all clients.
None of this would have been possible without the partners who trusted us from day one, and the team who brought their best every day. As we look ahead, we’re aiming to partner with 25 additional companies, continuing our mission to make IT genuinely enjoyable to work with.
100% positive feedback from our partners, and not a single long-term contract to thank for it.
Throughout this first year, we’ve discovered the key reasons why our clients love working with us, and we believe you’ll love them too.
Support when you want it, how you want it
One of the top reasons our clients stay with us is our commitment to timely, personalised support. IT issues shouldn’t mean waiting on hold or being stuck in a queue.
- Live chat with our engineers, instant access, no support queue, direct communication
- Priority selection, choose urgency level at the point of logging, so urgent issues get treated as urgent
- Bookable sessions, schedule support at a time that suits you; no interruptions mid-task
- Streamlined online portal, automated approvals and bespoke request forms mean faster resolutions with less back-and-forth
- Customised hardware orders, devices and tools configured exactly to your requirements
The information and advice you need, when you need it
We believe in empowering clients with the knowledge to make good IT decisions, not keeping them dependent on jargon.
- Dedicated technology advisor, your own IT director equivalent, available through quarterly review meetings
- Online Partner Success Platform, clear status reporting of your full environment, with transparent identification of areas to improve
- Road map and budget planning, a clear vision for your IT future, aligned with your business goals
- Plain-language explanations, our engineers communicate clearly, so you’re always in the loop
Pricing and commercials designed for mutual benefit
Our approach to pricing is straightforward: you pay for what you need, and you understand exactly what you’re getting.
- Low monthly cost per person, scales with your user count; all essential elements included, no hidden costs
- 30-day rolling commitment, no long-term contracts for the first 12 months; you stay because the service is good, not because you’re locked in
- Partner Experience-based guarantees, our service commitments are tied to your feedback, not hidden behind complex SLAs
- Reduced migration and automation projects, we invest in streamlining your environment because a more reliable setup benefits everyone
- Site visits billed separately at a lower rate, most issues are resolved remotely in the cloud era; you’re not paying a premium for on-site visits you rarely need
Reliable, friendly, and easy to work with
Trust is built through consistency, and we work hard to earn it every day.
- Quick response and clear communication, no confusion, no delays, no passing the buck internally
- Direct escalation routes, straight through to management when needed, no gatekeeping
- Dedicated Technology Advisors, a single point of contact who knows your environment and your business like nobody else
- Partners, not suppliers, your success is our success; we’re invested in what’s genuinely right for your business
Thank you to every partner and every member of the Sereno IT team for making this first year extraordinary. Here’s to the next one.
