We’re thrilled to announce that Sereno IT is celebrating its first year of revolutionising the IT support landscape! In just 365 days, our dedicated team of brilliant engineers has shattered industry norms, helping 30 companies and nearly 600 users enhance their technology experiences.
Let’s take a moment to reflect on the remarkable milestones we’ve achieved and express our gratitude to our incredible partners and the hardworking team behind our success.
- Unleashing Innovation: From the beginning, our goal at Sereno IT was clear: to challenge the status quo and create a new standard for IT support. With our disruptive partner Experience-first’ approach, we dared to reimagine the possibilities. And boy, did we succeed! Through the relentless dedication and innovative thinking of our team, we’ve turned the IT support world on its head.
- Exceeding Expectations: In just one year, we’ve left a noteworthy mark on the industry. Our partners’ satisfaction is our top priority, and we’re thrilled to have received 100% positive feedback from our Partner Experience surveys. This reflects our unwavering commitment to providing exceptional service and solutions tailored to our partners’ unique needs.
- Transformative Achievements: We’re proud to celebrate several key achievements that highlight the impact we’ve made in a short span of time. Our seamless Cloud migrations have empowered 12 companies to embrace enhanced collaboration, scalability, and business growth. Furthermore, our cutting-edge Cyber-Security packages have achieved a remarkable 100% uptake, ensuring comprehensive protection for our partners’ sensitive data.
- Gratitude to Our Partners: We owe our success to our exceptional partners, who have embraced our vision and trusted us to transform their technology experiences. Their support and belief in our capabilities have fueled our drive to push boundaries and rewrite the rules of IT support. We’re deeply grateful for the opportunity to work alongside such forward-thinking organisations.
- A Stellar Team: None of this would have been possible without our extraordinary team at Sereno IT. Their brilliance, passion, and innovative thinking have been the driving forces behind our achievements. Their dedication to excellence and unwavering commitment to delivering outstanding results have set us apart in the industry.
- Looking Ahead: As we celebrate this incredible milestone, we set our sights on an even more exciting future. In the coming year, we aim to partner with 25 additional companies, continuing our mission to revolutionise the IT support landscape and enhance technology experiences for businesses across various sectors.
If you’re looking for an IT partner that combines expertise with a friendly touch, join us at Sereno IT. Together, we’ll achieve even greater milestones and make the upcoming years even more remarkable. Throughout this journey, we’ve discovered the key reasons why our clients love working with us – and we believe you’ll love it too!
Support When You Want It, How You Want It
One of the top reasons our clients love working with us is our commitment to providing timely and personalised support. We understand that IT issues can arise at any time, and waiting for assistance can be frustrating.
With our live chat feature, you can reach our engineers instantly, making problem-solving a breeze. No more waiting on hold or being stuck in a support queue. We’re here for you when you need us the most, ensuring swift and direct communication.
We understand that different issues require different levels of attention. That’s why we offer the flexibility to select the priority of your problem. Whether it’s an urgent incident demanding immediate action or a service request that can be handled within a defined timeframe, we’ve got you covered.
Say goodbye to playing phone tag or getting lost in email chains. With our hassle-free booking system, you can schedule time with an engineer that works best for you. It’s all about convenience and efficiency, allowing you to focus on what matters most to your business.
And that’s not all—with our user-friendly online portal, we’ve streamlined support requests, reducing the time you need to spend on IT issues and giving you a quicker resolution to all requests. You will also boost your productivity and reduce downtime as automated approvals and bespoke service requests guarantee a seamless, personalised experience without any unnecessary delays.
We also take personalisation to the next level with customised hardware orders and user request forms, ensuring you get the tools and support that fit your unique requirements perfectly.
The Information and Advice You Need, How You Need It
We believe in empowering our clients with the knowledge and insights they need to thrive. That’s why we set you up with a dedicated technology advisor—they’re like your very own IT director! Through quarterly review meetings, they provide valuable advice and recommendations tailored to your unique IT environment and business needs.
We believe in simplicity, and that’s why we offer an Online Partner Success Platform with everything you need in one place. This platform provides clear status reporting of your overall environment so you can have peace of mind, identifies areas for improvement, and offers transparent solutions to address those areas.
With a road map and budget planning, we provide you with a clear vision for the future, ensuring your business stays on track and aligned with your IT goals. And don’t worry about deciphering technical jargon; our engineers are pros at providing clear explanations, making sure you’re in the loop every step of the way.
Pricing and Commercials Designed for Ease and Mutual Benefit
Another element that our clients cherish is our fair and straightforward approach to pricing and commercials.
Our low monthly cost per person varies based on your user count, ensuring that you only pay for what you need. Our comprehensive service ensures that all essential elements are included, providing you with peace of mind and no hidden costs.
Unlike many other service providers, we don’t tie you down with long-term contracts. Instead, we offer a 30-day rolling commitment for the first 12 months, allowing you to experience our service without any long-term commitments. We want you to choose to stay with us, not be forced to because of contracts.
Our service guarantees are based on Partner Experience feedback direct from you and your people, ensuring that we deliver on our promises and don’t hide behind complicated SLAs.
We are also invested in your success; we provide reduced cloud migration and automation projects because, by streamlining processes and making your environment more reliable and secure, everyone benefits.
Our site visits are also billed on a lower monthly basis instead of being “included” in a premium monthly fee. This provides you with a lower monthly cost as site visits are less common nowadays due to cloud technology, and ensures we are both motivated to get someone out to you as quickly as possible if required, instead of trying to avoid having to!
Reliable, Friendly, and Easy to Work With
Trust is the cornerstone of any great relationship, and we’re all about building it with you. Our quick response to issues means you can always count on us when you need support. Communication is key, and we keep it crystal clear, both internally to prevent confusion and delays and externally to keep you in the loop.
When it comes to resolving any issues, we ensure quick escalation and even a direct contact route to our management team if needed. Our Technology Advisors act as a direct point of contact and understand your IT environment and business needs like nobody else, making them an invaluable part of your team.
We’re not just another service provider; we’re your dedicated partners, working together for mutual success. Your success is our success, and we are dedicated to providing services that genuinely benefit your business.
These reasons, along with our partners unwavering support and the exceptional team at Sereno IT , have been the driving force behind our growth and achievements over the past year. Thank you for being an essential part of our story, we couldn’t have done it without you!
We’re excited to embark on another year of innovation, collaboration, and transformative solutions. Cheers to one year of technological brilliance at Sereno IT, and here’s to many more years of rewriting the rules and elevating technology experiences!