Request remote tech support how you want, when you want for your small business, on Sereno platform. Now with our exclusive offer!
We also offer instant tech IT support through live person chat for your team’s minor questions or requests. You can enter your questions into our portal’s live web chat function and expect a swift reply from our engineers, 80% of chat requests are usually solved instantly.
Speak to an engineer immediately through our online real-time chat. Always available to provide remote support and connect to your device as needed.
We work around your schedule. We give you the ability to book time with an engineer at a time that suits you best. No more calls out of the blue or unavailable engineers.
Using our online portal we streamline support requests, reducing the time you need to spend on IT issues and giving you a quicker resolution to all requests.
We automate the approval process and create bespoke service requests specific to your business’s requirements, giving a personalised experience and removing delays.
Get in touch to redeem your offer and reserve your place.
We understand moving IT providers can be a big decision, so we have removed the risk for you! We put our money where our mouth is because we are this confident you will love our service.
SWITCHING IT PROVIDER CHECKLIST
Staying with a poor IT company because you’re afraid to move away is no longer an acceptable excuse. Here we debunk 9 IT switching fears vs realities. And for a stress-free transition, download our handy switching checklist where we outline everything you need to prepare for.
TECH SUPPORT SERVICES LONDON
We'll get to know you and your business's specific requirements and then discuss how our IT Support can help.
We’ll manage the entire process, liaising directly with your previous IT partner to ensure a smooth transition.
We’ll assess your IT setup, interview stakeholders, and provide an IT roadmap to ensure success.
Once you’ve partnered with us, we’ll always be there to solve your IT issues and provide strategic IT consultancy.
Looking to move away from your old Tech provider, but not sure how? We’re here to help guide you through the process and answer any question you might have. Get in touch today!
Schedule calls directly with our IT engineers so that we can solve your IT issues at a time that works for you. Get instant IT Support via our chat function for all your minor IT questions and requests.
Benefit from reduced monthly fees after you invest in your cyber security. Plus, subsidised cloud migrations and discounted IT projects to help you get started in achieving your optimal IT setup.
We deliver expert strategic IT consultancy to help you get the most out of your technology. Providing an online platform to review all aspects of your IT environment and create a strategic road map for the future.
Our service desk team are targeted solely at customer satisfaction, meaning your people are our priority. Our Partner Experience Agreement is embedded into our culture and our agreements.
Many IT companies London target their team on counterproductive SLAs that often work against you, rewarding the least amount of time spent on your requests and resulting in short-term thinking.
Here at Sereno, our team are purely focused on your satisfaction with the experience and outcome. We call this our Partner Experience Agreement PXA.
We gather feedback on each service request and monitor your Partner Experience score. If you ever dip below 95% satisfaction with our service, we immediately enter you into a service improvement plan to identify and resolve the cause.
If your still unhappy we remove any contractual commitments you have, simple as that.
IT Support London
We understand how overwhelming it can be to choose the right provider, which is why we’ve compiled all the factors you need to consider into one easy-to-follow guide.
From assessing data security measures to evaluating professional services and contract flexibility, we provide expert guidance and insider tips to help you make an informed decision.
Looking for quick, reliable and expert Tech Support company in London? At Sereno, we believe in full transparency with our partners. Learn more about our pricing and the level of services we provide.
TECH SUPPORT LONDON
We don’t sit around and wait for something to go wrong. We proactively monitor systems and provide advice to ensure we identify and resolve issues before they disrupt your business.
We’ve invested in the best technology that creates the best customer experience for you—removing the usual frustrations associated with IT, streamlining business processes and giving you back control without the burden/responsibility.
Our team are targeted based purely on customer experience; ensuring your employees’ satisfaction is always our top priority. We strongly believe our team of happy and dedicated IT specialists are the key to keeping your team stress-free and satisfied.
We act as an extension of your company and spend time understanding your technology and business goals. This allows us to guide on improvement, identify opportunities, and protect your business.
Question not answered yet? Whether it’s about our pricing, services or processes. We’re here to answer any question you might have. Just drop us a line or schedule your 1-1 discovery call.