Small Business Tech Support Services

Request remote tech support how you want, when you want for your small business, on Sereno platform. Now with our exclusive offer!

We also offer instant tech IT support through live person chat for your team’s minor questions or requests. You can enter your questions into our portal’s live web chat function and expect a swift reply from our engineers, 80% of chat requests are usually solved instantly. 


Request Business tech support how you want, when you want

Instant real-time chat with an engineer

Speak to an engineer immediately through our online real-time chat. Always available to provide remote support and connect to your device as needed.

Book an engineer at your convenience

We work around your schedule. We give you the ability to book time with an engineer at a time that suits you best. No more calls out of the blue or unavailable engineers.

Streamline support requests for a quicker fix

Using our online portal we streamline support requests, reducing the time you need to spend on IT issues and giving you a quicker resolution to all requests.

Automated approvals & service requests

We automate the approval process and create bespoke service requests specific to your business’s requirements, giving a personalised experience and removing delays.


Our Happy Clients

Laurence Harper
Read More
Sereno IT Support is fantastic. I wish we had found out about them earlier. They offer honest strategic IT advice in plain English.
Dan Jones
Burgess Studio
Read More
The team deliver a great level of customer service and are friendly and really know what they are talking about. I would highly recommend.
Sandip Sali
Read More
Finally a stress free approach to our IT Support, which has freed up my time. Sereno deliver.


Sereno Exclusive Offer

Get in touch to redeem your offer and reserve your place.

We understand moving IT providers can be a big decision, so we have removed the risk for you! We put our money where our mouth is because we are this confident you will love our service.

1 Month of Tech Support for free

Receive your first 1 month of IT Support from us for free (limited time offer)

Free onboarding and transition

No cost to move from your current provider to Sereno, with the process completely managed by us. No disruption, no downtime, only benefits and savings.

Monthly rolling contracts

We don’t ‘lock you in’ like other providers. Let us prove our service quality to you in the first 12 months, with a 30-day notice period

Partner Satisfaction Guarantee

If your Partner Experience score goes below 95%, we won’t hold you to any future contracts. We live and breathe our company values and commitments to our partners.


Switching IT Company Is Much Easier Than You Think

Staying with a poor IT company because you’re afraid to move away is no longer an acceptable excuse. Here we debunk 9 IT switching  fears vs realities. And for a stress-free transition, download our handy switching checklist where we outline everything you need to prepare for.


Switching to Sereno is quick and easy


Contact us today

Please get in touch with our IT Support team, and we’ll discuss your requirements.


We learn about your business

We'll get to know you and your business's specific requirements and then discuss how our IT Support can help.


Stress-free onboarding

We’ll manage the entire process, liaising directly with your previous IT partner to ensure a smooth transition.


Comprehensive IT audit

We’ll assess your IT setup, interview stakeholders, and provide an IT roadmap to ensure success.


Always on-hand

Once you’ve partnered with us, we’ll always be there to solve your IT issues and provide strategic IT consultancy.

Ready to switch? Get in touch today

Looking to move away from your old Tech provider, but not sure how? We’re here to help guide you through the process and answer any question you might have. Get in touch today!


What Makes Sereno Tech Support Different

Schedule calls directly with our IT engineers so that we can solve your IT issues at a time that works for you. Get instant IT Support via our chat function for all your minor IT questions and requests.

You invest, we invest

Benefit from reduced monthly fees after you invest in your cyber security. Plus, subsidised cloud migrations and discounted IT projects to help you get started in achieving your optimal IT setup.

Expert IT advice

We deliver expert strategic IT consultancy to help you get the most out of your technology. Providing an online platform to review all aspects of your IT environment and create a strategic road map for the future.

Customer-first approach

Our service desk team are targeted solely at customer satisfaction, meaning your people are our priority. Our Partner Experience Agreement is embedded into our culture and our agreements.

Customer Satisfaction
Resolved within 1 hour
Years of IT Support Experience

Our Unique Approach To Managed IT Support

Many IT companies London target their team on counterproductive SLAs that often work against you, rewarding the least amount of time spent on your requests and resulting in short-term thinking.

Here at Sereno, our team are purely focused on your satisfaction with the experience and outcome. We call this our Partner Experience Agreement PXA.

We gather feedback on each service request and monitor your Partner Experience score. If you ever dip below 95% satisfaction with our service, we immediately enter you into a service improvement plan to identify and resolve the cause.

If your still unhappy we remove any contractual commitments you have, simple as that.

IT Support London

Cyber Security

IT Strategy

Cloud Computing

Cloud Phones

Microsoft 365

Backup Solutions


Proactive Monitoring

Remote Working

Buyer Guide to Managed IT Services in 2023

We understand how overwhelming it can be to choose the right provider, which is why we’ve compiled all the factors you need to consider into one easy-to-follow guide.

From assessing data security measures to evaluating professional services and contract flexibility, we provide expert guidance and insider tips to help you make an informed decision.

Looking for quick, reliable and expert Tech Support company in London? At Sereno, we believe in full transparency with our partners. Learn more about our pricing and the level of services we provide.


As your business tech support partner we will


Why work with Sereno Tech support?


Proactive IT Support London

We don’t sit around and wait for something to go wrong. We proactively monitor systems and provide advice to ensure we identify and resolve issues before they disrupt your business.


Cutting-edge technology

We’ve invested in the best technology that creates the best customer experience for you—removing the usual frustrations associated with IT, streamlining business processes and giving you back control without the burden/responsibility.


Unrivalled end-user experience

Our team are targeted based purely on customer experience; ensuring your employees’ satisfaction is always our top priority. We strongly believe our team of happy and dedicated IT specialists are the key to keeping your team stress-free and satisfied.


A trusted IT partner

We act as an extension of your company and spend time understanding your technology and business goals. This allows us to guide on improvement, identify opportunities, and protect your business.

Any questions?

Question not answered yet? Whether it’s about our pricing, services or processes. We’re here to answer any question you might have. Just drop us a line or schedule your 1-1 discovery call.