Co-Managed IT support for Your In-House IT Team

Co-managed IT support with Sereno gives you an experienced IT team that works as an extension of your in-house team without adding to your payroll. The key difference is that co-managed IT is about collaboration, while fully managed support is about replacement.

Unlike fully managed IT services, where everything is outsourced, our co-managed approach keeps you in control while we provide external expertise to handle the areas you need help with. Whether it’s day-to-day support, escalations, project delivery, we integrate seamlessly with your existing IT setup to strengthen your core operations. This gives your team the confidence to take holidays, manage unexpected absences, and maintain service levels without disruption.

You may need co-managed IT support if your internal staff is under pressure or struggling to keep up. Common signs include an overstretched in-house IT team, an IT manager tied up with daily support tasks, or skill gaps that limit your ability to manage projects and systems effectively. You might be facing frequent delays in IT initiatives, rising cybersecurity risks, or downtime that’s starting to impact productivity. In some cases, businesses are missing essential IT tools or struggling with overly complex IT infrastructure, leaving little time for strategy or forward planning.

Not sure where to start? Let’s talk. Book a quick IT consultation and find out if co-managed support is the right fit to strengthen your in-house expertise. No sales pitch — just clear, honest advice.

Yes, Sereno’s co-managed IT support is specifically designed to reduce the workload on in-house IT teams. At Sereno, we work alongside your in-house specialists to handle routine tasks such as user support, device setup, system monitoring, and maintenance. This allows your IT staff to focus on strategic projects, planning, and, ultimately, achieving your business goals. If your team is stretched thin or spending too much time on day-to-day support, co-managed support can provide the extra capacity you need without increasing headcount. 

In a co-managed IT setup, you can outsource a wide range of tasks to complement your internal team. Common areas include user support, device builds and configuration, onboarding and offboarding, patch management, remote monitoring, license and permissions management, and day-to-day troubleshooting. At Sereno, we also assist with project delivery, procurement, and cybersecurity tasks. You choose which responsibilities to keep in-house and which to delegate, giving you full flexibility and control. 

If you’re unsure where to start, feel free to request an audit from us. We’ll help you evaluate where your internal specialists are spending the most time and work with you to define clear responsibilities that make the best use of your resources.

Yes, co-managed IT support is often more cost-effective than hiring additional full-time IT staff. With Sereno, you gain access to a team of experienced engineers, advanced support tools, and specialist skills without the overhead costs of recruitment, training, salaries, and employee benefits. You only pay for the services you need, which makes it easier to scale support up or down based on demand. 

Sereno’s co-managed IT support can be implemented quickly, with most setups completed within a few weeks depending on the size and complexity of your IT systems. Our onboarding process is structured and efficient, ensuring a smooth handover and clear alignment with your internal IT team. We focus on quick integration, minimal disruption, and immediate operational support where it’s needed most.

Yes, co-managed IT support is secure when implemented correctly, and at Sereno, protecting your company data is a top priority. We work with your internal team to define clear access levels, follow strict security protocols, and ensure compliance with industry standards. You stay in control of what we can access, and all activity is fully documented and auditable. Our approach is built around transparency, accountability, and safeguarding your sensitive information. 

Accountability in a co-managed IT setup is handled through clear role definitions and structured communication. At Sereno, we work closely with your internal team to document responsibilities, escalation paths, and access levels from the outset. This ensures there’s no confusion over who handles what. Regular check-ins, shared visibility on support activity, and transparent reporting all help maintain alignment. You stay in control, while our co-managed IT services team remains fully accountable for the areas you’ve trusted us to manage.

When choosing a co-managed IT support provider, look for a partner that prioritizes transparency, flexibility, and seamless collaboration with your existing IT team. Key things to consider include clear role definition, UK-based support availability, proven experience working with internal IT teams, access to enterprise-grade tools, and a structured onboarding process. At Sereno, we focus on building long-term partnerships by aligning with your business goals, respecting your existing setup, and ensuring reliable service delivery where it’s needed most.