IT Support for Financial Services

As a financial services business, you need a reliable IT infrastructure to maintain operational efficiency, streamline asset management, and ensure personal and financial data security. Sereno offers tailored IT support for financial services businesses for better performance, more efficient customer service, and proactive compliance.

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Why is IT support for financial companies important?

Financial service businesses rely heavily on IT systems for day-to-day operations, from processing transactions to managing customer accounts. Technical issues cause downtime, which can lead to significant financial losses and damage customer trust.

Working with an experienced IT partner can provide you with peace of mind by ensuring that your IT infrastructure is always up and running and any issues are proactively addressed before they escalate.

Financial institutions handle massive amounts of confidential information, including customer records, account details, and transaction histories. IT support for financial services focuses on protecting this sensitive data from breaches, unauthorised access, and cyber attacks, preserving customer trust and the company’s reputation.

For the same reason, financial companies must comply with industry regulations that require them to maintain secure and reliable systems. IT services help financial firms ensure regulatory compliance and avoid legal consequences associated with non-compliance.

We provide reliable IT support services for financial companies. Get in touch with Sereno to discuss your needs.

How Sereno can help your financial services business

At Sereno, we understand the unique business needs and challenges of the financial services sector. We offer a comprehensive range of IT services to meet your needs and proactively respond to challenges so that you can focus on your business rather than on troubleshooting your IT systems.

Our experts help financial institutions maintain and monitor servers, networks, and hardware. We provide professional assistance with implementing cloud solutions, migrating systems and data to the cloud and managing cloud infrastructure.

Specialists at Sereno can create and maintain databases for customer and transaction records, set up real-time analytics and reporting tools and implement robust disaster recovery and backup solutions.

You can also entrust us to set up, integrate, and configure finance industry-specific software and train employees on how to use it. Our tailored IT support for financial firms involves troubleshooting software and hardware issues, both remotely and on-site if needed.

Effective data protection is a priority task for finance companies — beyond safeguarding their own information, these organisations take responsibility for protecting their customers’ data. We realise how cyber security is important for the financial services industry and make extra effort to protect your business against cyber threats.

We work closely with our clients to develop and implement a robust cyber security strategy, which spans but isn’t limited to using firewalls, antivirus and intrusion detection systems, implementing data encryption and conducting regular vulnerability assessments and penetration testing. This way, we also help financial sector businesses effectively meet PCI DSS, DPA, and FCA regulations.

Finally, we’re here for you if you’re looking for an experienced IT support provider to navigate you through your digital transformation journey. We’ll collaborate with you to devise a future-proof IT strategy, ensuring that your technology investments align with your business goals.

We help finance professionals make the most of technology. Book your discovery call to find out how we can help.

IT support services we provide

Hardware & software procurement

We can advise you on technology solutions that are fit for purpose for each employee role and connect you with our partners for a faster and more convenient purchase. You can also entrust us with the provision, installation and management of software licensing.

Cloud storage & servers

Our managed IT support services include implementing cloud computing solutions, which is particularly relevant for today’s flexible working environments. We’ll help you migrate your data and operations to the cloud and educate your employees on how to use it.

Office infrastructure & networks

From providing basic office networking services like cabling and patching to implementing firewall network security, VPN, and other secure remote access options, specialists at Sereno have got you covered.

VoIP & telephony

IT support professionals at Sereno can maintain existing phone systems as well as set up, configure and manage modern VoIP solutions, ensuring high call quality, security and compliance with relevant industry standards.

Internet connectivity

Fast and reliable internet connectivity is critical for any business, with the financial services industry being no exception. We help financial institutions install routers, switches and cabling and maintain business-level connectivity and speeds.

Disaster recovery & backup

Our IT support for financial services includes implementing robust disaster recovery and backup solutions to keep your business running and minimise downtime in case of IT system failures or cyber attacks.

Cyber security

Sereno offers comprehensive cyber security services to protect your network, employees, and devices from the risk of cybercrime. We work with industry-leading security vendors and use the best practices to proactively protect your business, help you receive Cyber Essentials certification, and meet compliance requirements.

Outsourced IT support

If you’re a financial service provider looking for a reliable partner to fully manage your IT infrastructure, consider working with Sereno. Our comprehensive outsourced IT support services span everything from regular system maintenance and updates to troubleshooting issues.

Ready for digital transformation? We know the unique needs and challenges of the financial services industry and can help you switch to a more efficient mode of working.

Why choose Sereno for your financial services IT support?

Reduced monthly IT support fee

Our finance sector clients who invest in cyber security solutions pay a reduced support fee due to potentially fewer issues and minimised risk.

We'll split the cost of your next IT project

Once you’re onboarded, we’ll suggest a detailed support plan to optimise your IT environment. As this investment benefits us both, we’ll split the labour costs of this project with you.

No long-term commitment

All our IT support partnerships are 30-day rolling for the first year and forever backed by our Partner Experience Guarantee.

We cover 25% of cloud migration cost

The financial industry relies on cloud technology for a flexible and secure environment. If you’re not leveraging cloud solutions, we’ll cover 25% of your migration cost.

Looking for reliable IT support for finance businesses? Book a discovery call with Sereno and find out how we can help.

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How we work

Visit our contact page and book a discovery call with Sereno.

During our discovery session, we'll discuss your specific requirements and schedule an assessment.

Our specialists will look into your business and analyse your technology infrastructure.

Based on this analysis, we'll provide you with detailed recommendations on how your IT infrastructure can be improved to meet your requirements and give your organisation a competitive edge.

Once the plan is approved, our experts can start implementing necessary changes and provide training on how to use your IT systems most effectively.

Our Happy Clients

Sereno IT Support

5.0

Based on 37 reviews

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Annabelle Pugh

14:22 13 Dec 23

We have been clients of Sereno IT's since summer 2023 and we have been extremely happy with the service we have received to date. Sereno have built their business with a direct aim to fix the issues that are notoriously problematic with MSPs, and having experienced some of these problems with our previous MSP, Sereno are truly achieving in their efforts.Everything is so streamlined and easy for clients to use - their partner portal has truly thought of everything, from ordering IT equipment, to scheduling calls with engineers. The team always make sure everything is very clearly explained, and when things are a little more technical/ difficult to put into an email, we have received personal video explanations which have been so useful.Highly recommend Sereno's services!

Dana Ozola

12:41 07 Dec 23

These guys are new in the market, but they provide outstanding service service. What is important to our company, that they comprehend hierarchy of team and therefore importance despite the issue is applied. When we need something urgent, they find a manpower to resolve it asap. And most important for me as an assistant, i don't have to have IT language to explain the issue, they know issue is there and they find it and fix it - i do not have to answer 10 questions if i have done this or that, but they fix it by jumping on the system, with in short time all is done and you can move on with your day. And they are always positive 🙂

John Holmes

20:42 06 Dec 23

We have been a customer of Sereno since Summer 2023 and the experience since has been overwhelmingly positive. We are an SMB working in a complex, safety-critical industry, where stable and reliable IT services are paramount. Sereno have never let us down, with their team of highly competent, customer-focused technicians, who always go the extra mile.As well as high quality services, they are also proactive in identifying areas for improvement and where they can add value. Compared to many other traditional IT suppliers, they are interested in establishing a true partnership, where the needs of both parties are taken into consideration.I really can't recommended Sereno IT highly enough, as the other 5* reviews on here will also testify.

Alexander Moss

12:17 05 Dec 23

Great company, full of energy and very attentive to our needs. You really get a personalised service, with the technical ability of a much larger company.

James Goodwin

16:43 04 Dec 23

My business has recently adopted Sereno IT Support as our ITSM partner over the last quarter. This has been a sensible move for us as we scale, and the moving parts will become more complex as we grow. I have experienced a few issues, but these have been quickly addressed. One particular, tricky item involving my work mobile was a challenge - but, “We got there in the end! Thank you Tamim - your support has been very helpful and much appreciated”

Madeleine Barley

12:43 04 Dec 23

Excellent, speedy, friendly and very 'human' service. Intuitive and easy to use platform. I'm the type of person who normally puts off raising IT tickets but Sereno has actually changed that for me because it's so easy and straightforward, and everything gets actioned quickly.

Chris Needham

10:55 07 Jul 23

I've had the pleasure of working with Sereno for several months now, they are honestly absolutely fantastic. The service really is better than I have experienced from other support organisations.The team is incredibly easy to work with. Everyone I have interacted with is friendly, seems to listen and is generally responsive. They also have a high level of understanding of industry specific problems which helps a lot.We've has issues in the past with really slow response times but this an area where Sereno does really well. We're usually able to get an answer to queries within minutes, and resolutions within hours at most.We have also used them for advisory services on security and are really happy with the results. It's been a much more efficient process than the in house team we have previously.Highly recommend!