Proactive IT support — why is it crucial?
What is proactive IT support, and why do modern businesses need it? Read our article to find detailed answers to these and other questions.
September 12, 2024
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A dynamic commercial hub in West London, Hammersmith is home to media enterprises, technology startups, professional service firms, retailers, healthcare practices, and multiple small businesses that depend on technology in their day-to-day operations.
Sereno delivers comprehensive IT support services in Hammersmith and other areas of London, helping businesses stay productive, maintain efficiency, keep their teams connected, and effectively protect the sensitive information they store and handle. With us, you get the feel of an internal IT team, but at a fraction of the cost.
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Businesses need a reliable IT services provider to reduce downtime and boost productivity. Knowledgeable support specialists can quickly solve problems of any complexity, getting your team back on track as soon as possible.
IT support services involve expert advice on how to streamline operations and optimise your IT infrastructure to keep your business running smoothly. An expert team can help you decide on the setup that meets your business needs and budget, freeing your team from tech headaches along the way.
Partnering with a trusted IT services company provides organisations with peace of mind that the sensitive data they store and handle is effectively shielded against ever-evolving cyber threats. Support teams implement adequate security measures, monitor networks for vulnerabilities, and ensure compliance with industry standards.
IT support providers guide businesses through purchasing the right hardware and software without overspending. They also monitor the use of digital tools and cloud storage, and manage licences to ensure you’re only paying for what your team actually needs.
While we usually resolve issues remotely in a matter of minutes, some situations, like hardware failures or setting up new equipment, require a hands-on approach. As a local service provider, Sereno offers scheduled visits when on-site assistance is needed.
We offer an all-inclusive suite of cyber security services to help businesses effectively prevent and respond to cyber threats. Our company is Cyber Essentials Plus certified, which confirms our stringent cyber security policies and procedures as verified by an independent auditor.
Sereno partners with organisations across a range of industries, spanning financial services, real estate, media, manufacturing, construction, and others. Our IT support services are tailored to the specific needs of each sector, helping you meet industry standards and stay competitive.
If you’re looking for a dependable service provider to handle all your IT needs under one roof, Sereno can help. We offer end-to-end IT support in Hammersmith, from strategic planning and technical support to hardware procurement and cloud services.
We follow a proactive approach to IT support. We closely monitor your IT systems to detect potential technical issues and address them before they disrupt your operations and cause costly downtime.
Sereno offers both co-managed IT support and fully managed IT services so you can choose the level of involvement that suits you best. Partnering with over 75 growing businesses across London, we provide tailored solutions that are designed to scale with you.
Instead of merely following SLAs, Sereno focuses on your experience. After every interaction, we collect feedback from you to calculate a Partner Experience (PX) score. If it falls below 95%, we develop an improvement plan. If we still fail to meet your expectations, you’re free to walk away.
Microsoft 365 and Google Workspace are robust productivity suites designed for secure collaboration and communication. We can help you select, set up, and configure the tools that work best for your team.
Sereno helps businesses in Hammersmith leverage the full potential of the cloud. Whether you’re looking for a reliable IT support provider to guide you through your digital transformation journey or to optimise your existing cloud infrastructure, we’ve got you covered.
Our IT support services come with built-in cyber security solutions. We run regular data security audits, implement firewalls, encryption, and MFA, ensure your software is updated on time, and proactively monitor your IT systems to protect your business against cyber threats.
We specialise in backup and disaster recovery, helping organisations ensure business continuity in case of data loss. Our team uses time-tested strategies and technologies to back up your data, replicate it to secure locations, and ensure quick recovery of your business operations.
Small and medium-sized businesses in Hammersmith often turn to Sereno for internet services. Our experts help to set up, maintain, and support internet infrastructure, keeping teams connected with efficient solutions that meet their requirements.
Sereno provides comprehensive VoIP and telephony solutions. We handle every step from procurement and setup to ongoing maintenance and support, so that your staff receives a secure and cost-efficient telephone system.
We can source and supply high-quality technology tailored to your business needs. With years of delivering IT support services, we have a trusted network of suppliers and can handle everything from vendor selection and procurement to licensing, delivery, and installation.
Need help optimising your existing network or setting up a new office environment? You can count on us. Our experienced engineers assist with planning, cabling, and configuration, and provide ongoing support to ensure smooth collaboration across your teams.
At Sereno, we understand that every industry has its own unique information technology challenges and requirements. As a go-to IT support company in London, we tailor our business support services to meet the specific needs of each sector.
At Sereno, our average response time is under 5 minutes through our Partner Portal live chat. Most issues are acknowledged and triaged instantly, with the majority resolved within the same session. For more complex problems, our dedicated engineers follow clear SLAs to ensure nothing slips through the cracks.
We build security into every part of our service, so protection is never an afterthought. Key safeguards include:
Cyber Essentials alignment – All of our services follow government-backed security standards by default.
Multi-layered protection – We enforce strong password policies, MFA, encryption, patching, and endpoint security across all devices.
Proactive monitoring – Systems are continuously monitored for vulnerabilities and unusual activity, with alerts escalated immediately.
Regular reviews – Quarterly technology and security reviews highlight risks, track progress, and recommend improvements before problems arise.
Access control – We ensure staff get the right access at the right time, with leaver processes that remove permissions quickly and securely.
Backup & recovery – Data is backed up, tested, and ready to restore in the event of an outage or breach.
Clear reporting – Clients get visibility through our Partner Portal and review sessions, so you always know where risks stand and what is being done.
By combining day-to-day protection with long-term strategy, we make sure your data stays secure, compliant, and resilient without slowing your business down.
The vast majority of IT issues can be fixed remotely. At Sereno, more than 80% of support requests are resolved without needing a site visit using our secure Remote IT Support services. This allows problems to be handled quickly, often within the same session, without waiting for travel.
For the small percentage of cases that require physical intervention, such as new equipment installs, hardware failures, or network work, we provide On-Site IT Support that is planned and scheduled at a time that works best for your team. This ensures you always have the right engineer with the right parts on hand.
By combining fast remote fixes with scheduled on-site visits when needed, Sereno gives you the best of both worlds: speed, efficiency, and reliable hands-on support when it matters.
Businesses in Hammersmith need IT support to help them with a range of problems, such as slow networks, hardware malfunctions, software errors, cyber security concerns, and others. Companies that set up new offices or expand teams may also need assistance with infrastructure planning, equipment procurement, system configuration, or employee training.
You’ll be assigned a dedicated engineer who will guide you through our six-stage onboarding plan with minimal input needed from your side. We’ll visit your office, assess your IT environment, and offer optional training to help your team get started. After the first two weeks, we’ll review what we’ve learned and align IT priorities with your business goals.
Get in touch with us in whatever way is most convenient: give us a call, book a Zoom or Teams session, send us an email, or stop by our office. All contact details are available on this page.
What is proactive IT support, and why do modern businesses need it? Read our article to find detailed answers to these and other questions.
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Question not answered yet? Whether it’s about our pricing, services or processes. We’re here to answer any question you might have.
Just drop us a line or book your 1-1 discovery call to connect at your preferred time.