Proactive IT support — why is it crucial?
What is proactive IT support, and why do modern businesses need it? Read our article to find detailed answers to these and other questions.
September 12, 2024
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Many IT providers offer unlimited onsite IT support as part of their contracts. However, here’s the reality: most businesses rarely need it. With today’s advanced remote support capabilities, many technical issues can be resolved without the need for IT engineers to visit your office. Paying for unlimited onsite support services might seem reassuring, but in most cases, it’s an unnecessary cost.
As an experienced IT service provider, Sereno offers a practical, cost-effective approach: onsite IT support only when you need it, ensuring you get expert help without overpaying for services you hardly use.
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For day-to-day troubleshooting, remote support is often the fastest and most cost-effective solution. We can usually resolve issues within minutes without the need for an onsite visit. However, onsite support is recommended in the following scenarios:
Replacing faulty devices, fixing servers or repairing networking hardware.
Configuring routers, switches and cabling to ensure smooth operations.
Physical security checks, security patches and compliance audits.
Seamless relocation or upgrading of IT infrastructure.
Helping employees with new systems and technology.
Rather than paying for unlimited visits, we recommend a flexible IT support plan that includes:
Most IT issues can be resolved quickly and efficiently with remote support. However, when complex issues arise, such as hardware failures or network outages, onsite visits are unavoidable. Our support team comes to your location to diagnose and fix the problem in person.
Why wait for things to go wrong? A preventative approach helps address potential issues before they grow into major problems. Scheduled visits allow our onsite team to regularly assess and fine-tune your IT infrastructure. From updating software to implementing backup solutions, our IT specialists keep your systems in top shape.
Sereno offers affordable, pay-as-you-go onsite IT support services. If something comes up that can’t be solved remotely — like a technical emergency or a larger issue that requires hands-on attention — you only pay for the time and services you actually need.
Every business has different IT needs, which is why our onsite IT services are designed to scale with you. For example, we provide more frequent visits to companies with growing teams or expanding networks. Conversely, if you’re a smaller operation with minimal IT requirements, we can scale back and offer support on a less frequent, as-needed basis.
Lower – Pay only when needed
Hardware fixes, networking, security
Hands-on IT assistance
Instant for software problems
Cost-effective for daily support
Troubleshooting, software updates
Fast resolutions without waiting for a visit
With a hybrid IT support model, you’re only paying for what you actually need. Remote support handles most issues quickly, keeping costs low. When an onsite visit is necessary, you get expert assistance without the extra cost of maintaining full-time IT staff.
Remote support is your first line of defense. Most technical problems, from software bugs to network issues, can be diagnosed and resolved within minutes. Our IT specialists connect securely to your systems, troubleshoot the problem, and get everything running smoothly again, all without disrupting your workflow.
Fixing IT issues as they occur is one thing, but preventing them in the first place is even better. Regular system checkups, software updates, and security monitoring ensure that small problems don’t turn into major disruptions.
Sometimes, there’s no substitute for an onsite visit. When you need to replace a failing hard drive, troubleshoot complex network issues, or set up new office equipment, we are ready to assist.
Sereno offers fully managed IT support with onsite visits to businesses across a variety of industries, tailoring our services to their unique business goals and needs. Through our expert service delivery management, we coordinate timely support, optimise IT performance, and proactively address issues to keep your systems running smoothly.
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Our team has established expertise and hands-on experience across various industries — we easily handle everything from maintenance to complex technical challenges.
We don’t keep you waiting. Whether it’s a sudden hardware failure or a critical network issue, our onsite IT support London team is ready to get things back on track.
With our hybrid approach, you get expert IT assistance while keeping your IT support costs under control. We offer budget-friendly remote fixes, and onsite visits happen only when absolutely necessary.
At Sereno, we don’t just fix problems — we prevent them. Regular checkups and preventative maintenance help stop issues before they disrupt your business.
We’re proud to hold Cyber Essentials certification, demonstrating that we meet industry-recognised standards for cyber security and are fully equipped to safeguard your systems from threats.
Onsite support refers to IT services that require a specialist to be physically present at your office or facility. The most common situations that call for onsite support include network setup, hardware failures, software installation, cybersecurity audits, IT infrastructure upgrades, server maintenance, and employee training. Sereno offers an onsite team to assist you with these and other issues. Call our service desk to find out how we can help.
Remote IT support is provided over the phone, via email or through secure remote access software, allowing IT specialists to troubleshoot and fix most issues without being physically present.
Onsite IT support involves a technician coming to your office or facility to handle issues that can’t be resolved remotely, like hardware repairs, server maintenance, network installations, and other tasks that require a physical presence.
As a trusted IT support provider, Sereno offers businesses the best of both worlds. Our hybrid approach suggests using remote access for quick fixes and visiting your office for problems that need in-person attention. With us, you get fast resolutions when possible and expert hands-on service when needed, all while maintaining full control over your IT support costs.
Question not answered yet? Whether it’s about our pricing, services or processes. We’re here to answer any question you might have.
Just drop us a line or book your 1-1 discovery call to connect at your preferred time.
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