Proactive IT support — why is it crucial?
What is proactive IT support, and why do modern businesses need it? Read our article to find detailed answers to these and other questions.
September 12, 2024
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Once known for its watchmakers, Clerkenwell remains a thriving centre for creative industries, from jewellery and furniture design to marketing, PR, and digital media. As these businesses increasingly rely on design software and online tools, dependable IT systems have become essential.
We deliver end-to-end IT support in Clerkenwell and other parts of London, helping local businesses maintain security and run smoothly. With Sereno, you get the feel of an in-house IT team, but at a fraction of the cost.
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If you need professional support with Microsoft 365 or Google Workspace, Sereno has you covered. We assist in selecting the right suite for your team, migrating data, setting up licences, configuring user permissions, integrating third-party apps, and implementing security controls. You can also count on Sereno for employee training and ongoing support to ensure that you exploit the full potential of your productivity tools.
Sereno has helped numerous businesses make the switch to the cloud, so they no longer depend on outdated, inefficient systems. Our professional team evaluates your needs, deploys virtual infrastructure accordingly, and keeps track of usage to avoid unnecessary expense. We handle everything, from design to management, allowing you to focus on what matters most – your business goals.
Our IT support services come with robust cyber security solutions to help businesses effectively safeguard the data they store and manage. We deliver an end-to-end range of cyber security services, including regular security audits, firewalls, encryption, multi-factor authentication (MFA), patch management, remote monitoring, endpoint protection, and more.
Data loss often leads to reputational or financial damage beyond mere downtime. Sereno offers dependable backup and disaster recovery solutions to help you ensure business continuity in such a scenario. We use time-tested strategies and technologies for backing up data, duplicating it to secure environments, and ensuring that it remains accessible and recoverable, whatever happens.
Today’s wide choice of internet providers, line types, and offerings can be perplexing. Sereno helps business owners in Clerkenwell and other parts of central London stay connected with internet solutions that meet their needs and budget. You can turn to us to find a reliable service at the best price, as well as to install, maintain, and support internet lines. Our team also carries out wireless audits to ensure optimal coverage in your office.
Sereno specialises in VoIP and telephony, covering everything from procurement and installation to technical support. We have hands-on experience simplifying communications with comprehensive VoIP and telephony solutions tailored to hybrid working setups and distributed offices. Let us make sure your team gets a secure and cost-effective telephone system.
We understand that selecting the right technology for business is not an easy task. It’s time-consuming and distracts you from doing your business. That’s why we offer specialist expertise in hardware and software procurement. With years of delivering IT support services in London, we have dependable suppliers to purchase from and can manage everything from sourcing to delivery and licensing.
Your internet connection, Wi-Fi, and local network all depend on your network infrastructure for secure file sharing, real-time access to data, and seamless communication across your teams. Sereno assists medium-sized and small business owners with optimising their current networks and setting up new environments. We provide expert advisory services as well as take care of procurement, installation, maintenance, and support.
While it typically takes minutes for our experienced specialists to fix 75% of issues remotely, some cases, such as hardware failures or physical security checks, require a hands-on approach. As a local provider based in central London, Sereno offers scheduled on-site visits when needed.
Many businesses choose us for the comprehensive cyber security and disaster recovery services we offer. Sereno is Cyber Essentials Plus certified, which confirms our strong cyber security policies and procedures.
The team at Sereno has experience in supporting businesses across an array of industries, including insurance, financial services, real estate, manufacturing, media, and more. Our services are tailored to the everyday needs and expectations of each sector. With us, you won’t have to explain how you work – we already speak your language.
Sereno offers both co-managed and fully managed IT services, allowing you to choose the level of involvement that suits your team. Partnering with over 75 growing businesses in London, we design our services to be seamlessly scalable and able to grow with you.We offer both fully managed and co-managed IT support so you can choose what better aligns with your needs. Trusted by more than 75 medium-sized and small businesses across London, we tailor our services to grow with you. Our flexible approach means you only pay for the level of support you actually need.
We follow a proactive approach to IT support to make sure that potential issues are addressed before they disrupt your operations. From security vulnerabilities to failing hardware, our specialists handle them before they cause downtime.
If you’re in search of a reliable IT support partner to handle all your technology needs under one roof, look no further than Sereno. We offer a comprehensive range of solutions, from hardware procurement and infrastructure setup to cloud services and disaster recovery.
We place a great value on your experience. Instead of following traditional SLAs, we collect feedback from your team after every interaction to calculate a Partner Experience (PX) score. If it falls below 95%, we devise a custom improvement plan. And if we still can’t meet your expectations, you’re free to walk away.
At Sereno, we understand that every industry has its own unique information technology challenges and requirements. As a go-to IT support company in London, we tailor our business support services to meet the specific needs of each sector.
We offer fully managed and co-managed IT support services in Shoreditch. With fully managed support, we oversee your entire IT environment. Co-managed support, on the other hand, involves working alongside your in-house team.
It depends on the complexity and urgency of the issue, but for most day-to-day problems, we resolve tickets within 30 minutes to 2 hours. Critical incidents are prioritized immediately, often starting work within minutes.
Our proactive approach means many issues are identified and fixed before they cause any disruption so in many cases, clients don’t even notice a problem.
We also track and publish our actual resolution times transparently, so you always know what to expect.
Yes, we offer ongoing remote support. Our support team can fix 90% of IT issues remotely in less than an hour, without needing to be on-site.
What is proactive IT support, and why do modern businesses need it? Read our article to find detailed answers to these and other questions.
What is IT support, and why do you need to outsource an IT support service provider? Explore our in-depth guide to find answers to these and other questions.
Outsource or not to outsource IT support? Read our article to explore the benefits of outsourcing IT support to make a more informed decision.
Question not answered yet? Whether it’s about our pricing, services or processes. We’re here to answer any question you might have.
Just drop us a line or book your 1-1 discovery call to connect at your preferred time.