Dominik
8 months ago
Cloud MSP Services That Keep Your IT Properly Managed
A Cloud MSP that manages your Microsoft 365 and Google Workspace environment end-to-end, not just the licences.
- Full management of Microsoft 365 and Google Workspace
- User support, device management, joiners, leavers and access control
- Cyber security, patching, monitoring and backup oversight
- IT guidance and a practical improvement roadmap, reviewed quarterly
- One accountable partner for your entire cloud environment
Get started
See if Sereno fits
Book a 15-minute, no-pressure call to review your cloud setup and get clear next steps.
- 5.0 on Google and CloudTango from verified business reviews.
- Average first response under 15 minutes.
- Customer Experience Score ≥ 98%.
- Award-winning London company, recognised by SME Business Awards 2026.
Trusted Partners & Certifications
Most Businesses Have Cloud Systems. Few Have Proper Cloud Management.
Most companies rely on platforms like Microsoft 365 or Google Workspace every day. But having the tools is not the same as managing them properly. Without clear ownership of admin, security, access and devices, problems build up over time.
A common pattern we see
- New starters delayed because accounts, devices, or access are not ready.
- Former employees still retaining access to systems.
- Licences and costs building up with no one reviewing them.
- Access and permissions becoming harder to control.
- Senior staff pulled into IT admin that is not their job.
- Recurring issues never being properly resolved.
The cloud platform itself is rarely the problem. The real issue is a lack of management, ownership, and ongoing review.
That is where a Cloud MSP steps in.
Talk to an IT Advisor
Book a 15-minute conversation about your cloud IT challenges.
Your cloud IT, properly owned
What Sereno Manages
Sereno manages the full cloud environment your business depends on, from user support and administration through to security, devices and ongoing improvement.
User Support
Day-to-day IT support for your team, including troubleshooting, service requests, and clear communication so issues are resolved properly and do not keep coming back.
Cloud Platform Administration
Ongoing management of Microsoft 365 and Google Workspace, including user changes, policies, configuration, security settings and licence oversight.
User Lifecycle Management
We own onboarding and offboarding end-to-end, including account creation, access provisioning, device setup and clean removal when people leave.
Devices and Systems
Consistent device builds, patching and monitoring across Mac, Windows and ChromeOS. Endpoint security and MDM via Intune or Google Endpoint included where appropriate.
Security and Access Oversight
Ongoing review of permissions, multi-factor authentication and access policies across Microsoft 365 and Google Workspace, helping reduce risk, tighten control and prevent gaps from building up over time.
IT Guidance and Improvement
Regular reviews of your environment with practical recommendations. A dedicated Technology Advisor helps you plan ahead and improve over time.
One team. Full ownership. Everything above included as standard.
Trusted by London Businesses
Google Reviews
-
-
Jo Joynes
a year ago
-
AJ Shazad
a year ago
-
Tim Field
a year ago
-
Scott Simmons
a year ago
-
Adam Wright
a year ago
-
MB
a year ago
-
Daljit Sumal
a year ago
-
Kevin Williams
a year ago
-
Richard Martin
a year ago
-
Annabelle Pugh
2 years ago
-
Dana Ozola
2 years ago
-
John Holmes
2 years ago
-
Alexander Moss
2 years ago
-
James Goodwin
2 years ago
-
Madeleine Barley
2 years ago
-
Chris Needham
3 years ago
-
shima
5 months ago
CloudTango Reviews
-
“Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”
John Holmes
IT Manager, Oikos Storage Ltd
CloudTango Review
-
“After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”
Joanna Socko
Franklyn James
CloudTango Review
-
“IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”
Jamie Waldegrave
COO/CFO, Urban Logistics
CloudTango Review
-
“The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”
Alice Lees
Hutton Consulting
CloudTango Review
-
“Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”
Nigel Shearsby
Statons Estate Agents
CloudTango Review
-
“We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”
Katie Sexton
Archio Ltd
CloudTango Review
-
“Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”
Jo Nauman
AKT Productions Limited
CloudTango Review
-
“We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”
Fay Allen
Greencore Homes Ltd
CloudTango Review
-
“We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”
Aziz Selcuk Tuncer
Ant Yapi UK Ltd
CloudTango Review
-
“Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”
Nisha Patel
Strata Property Group Ltd
CloudTango Review
-
“We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”
Justin Elvey
Director, Big Potato Limited
CloudTango Review
5-star rated on Google and CloudTango
75+
Companies and 2,300+ people supported
98%
Client retention since inception, with zero quality-related churn
100%
Staff retention last year, so you work with the same accountable team
Growing
We helped our clients grow 14% on average last year
Getting started
How Working With Sereno Starts
No pressure, no jargon. Just a clear conversation and honest advice.
-
Getting started
Talk to an IT Advisor
You'll speak with an IT Advisor who understands both the technical and business side of IT. We start by listening to how IT is currently handled and where it creates friction for your team, whether that's admin overhead, ownership gaps, or recurring issues. To get started, fill in the form below and choose a time to speak with an IT Advisor.
-
Advice
Clear advice and guidance
Based on that conversation, you'll receive clear, practical guidance in plain English. If it makes sense to explore working together, we'll explain what the next steps would look like and what's involved, so you can make an informed decision. There's no pressure to proceed.
-
Once we're working together
Structured assessment
If you decide to move forward, we carry out a structured assessment of your IT. This looks at technology, ownership, risk, and responsibilities, using a clear framework so priorities and recommendations are easy to understand and act on.
Who This Service Is For
Sereno works best with businesses that want their cloud IT actively managed, improved and kept secure.
- You use Microsoft 365, Google Workspace or other cloud-based tools and need someone to manage them properly.
- You want consistent processes for joiners, leavers, access and device management.
- You need IT support that resolves issues at the root, not just resets passwords.
- You want clear cyber security guidance and someone reviewing your setup regularly.
- You are looking for a long-term IT partner, not a break-fix provider.
Frequently Asked Questions
Answers to common questions about Cloud MSP services.
A Cloud MSP (Managed Service Provider) is a partner who takes ongoing ownership of your cloud environment, not just the tools, but how they are managed, secured and improved over time.
In plain English: instead of your team handling M365 admin, user changes, device setup and security reviews, a Cloud MSP like Sereno does it for you, consistently and proactively.
Best practice: The value of a Cloud MSP is not in the tools. It is in having someone accountable for managing, securing and improving your IT environment on an ongoing basis.
Yes. Many of our clients run primarily on Microsoft 365. We manage the full M365 environment including user administration, security configuration, licence management, and day-to-day support.
What this typically includes:
- User and group management across M365
- Security settings, MFA and conditional access policies
- Licence oversight and cost optimisation
- SharePoint, Teams and OneDrive administration
- Device management via Intune where applicable
Best practice: Even if your only cloud platform is Microsoft 365, there is usually far more to manage than most teams realise. A dedicated partner ensures nothing is missed.
Yes. Google Workspace is a first-class platform for us, on equal footing with Microsoft 365. We also support mixed setups where teams run both, for example, Google for email and collaboration, M365 for Office apps, or vice versa.
Best practice: Sereno supports Microsoft 365 and Google Workspace only. Both are treated as core platforms, not add-ons, so the service quality is the same whichever you run.
Yes. Supporting Mac and Windows devices across Microsoft 365 and Google Workspace is a normal part of how we work.
Best practice: We recommend agreeing clear device standards early so support stays consistent as your team grows, regardless of platform.
That is fine. Many businesses come to us because their current provider is not managing things properly. We can review your setup, highlight gaps, and explain what a properly managed service would look like.
What a typical switch looks like:
- We review your current environment and identify risks or gaps
- We agree a structured handover plan with clear timelines
- Your team experiences minimal disruption during the transition
- Improvements start from week one, not months later
Best practice: If you are unsure whether switching is the right move, start with a conversation. We will give you clear, actionable next steps you can use straight away.
You will hear from us within 60 minutes during business hours. We will arrange a short call to understand your current setup and goals, and let you know whether Sereno is the right fit.
Still have questions? Let's talk.
Thanks, message received
We'll be in touch within 60 minutes during business hours. If it's urgent, call 0203 089 01 41.
Prefer to lock in a slot now? Pick a time that suits you, we'll have your details ready.
Book a timeStep 1 of 2