Proactive IT support — why is it crucial?
What is proactive IT support, and why do modern businesses need it? Read our article to find detailed answers to these and other questions.
September 12, 2024
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With businesses relying on technology so heavily today, waiting for someone to come onsite isn’t practical or necessary. The good news is that with the right partner, many IT challenges can be anticipated and handled remotely. Sereno is a London based remote IT support provider that delivers ongoing, proactive support to keep your systems secure, optimised, and always one step ahead — wherever you are.
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For day-to-day troubleshooting, remote support is often the fastest and most cost-effective solution. We can usually resolve issues within minutes without the need for an onsite visit. However, onsite support is recommended in the following scenarios:
Remote access enables our IT support team to diagnose and resolve your technical issues quickly, as there’s no need to travel to your office.
No travel time also means lower costs. With remote support, you can cut expenses while still receiving expert IT assistance.
Immediate troubleshooting allows your employees to get back to work faster, minimising disruptions to your daily operations.
Remote IT support adapts to your needs — no matter the size of your company — providing the right level of assistance as your business grows.
Getting support should be simple, fast, and stress-free. Here’s how our remote support process works from start to finish:
As a member partner, you can book a remote support session directly with our engineers through the Partner Portal or by email, at a time that suits you best. A 30-minute slot is ideal for a quick issue, while a 60-minute slot is recommended for multiple problems. If you're unsure how much time you need, our service desk specialists are happy to advise. Need help right away? You can also start a Live Chat for immediate assistance from one of our support specialists. It's the fastest way to get help when you need it most.
When the session begins, we'll quickly assess the issue. Our remote support specialist will ask a few questions to understand the problem and determine the best course of action.
We'll guide you through a simple and secure connection process so we can access your system remotely with minimal effort on your end.
Once connected, our engineers will fix the issue during the session wherever possible. 80% of the problems are resolved on the spot to minimise disruption and keep your team productive.
After each session, you’ll receive a clear summary of the work completed. We’ll also follow up to make sure everything is running smoothly and offer guidance to help prevent similar issues in the future.
Sereno’s remote support isn’t one-size-fits-all. We offer tailored support models to match how your business operates, whether you need fully managed IT or want to strengthen your internal team.
We take the time to understand how your team works, which allows us to build a personalised remote support plan. With Sereno, you get consistent, reliable help from people who know your setup, so you’re never left chasing fixes or explaining things twice.
If you already have an in-house IT team, we work alongside them to extend their capabilities. We can handle escalations, cover specific tasks like remote support or patching, and ensure they’re never overstretched. It’s a partnership built on flexibility and trust.
Let us take care of everything.From laptops and cloud systems to business-critical software, we manage your entire IT environment remotely. We resolve issues quickly, maintain your infrastructure proactively, and keep your team focused on what they do best.
With years of experience helping London businesses efficiently solve their IT problems, Sereno is a trusted remote IT support provider. Our customer service specialists and technicians are fully trained and certified, so you can rest assured you’re getting the best service.
At Sereno, we take the time to get to know your company to provide you with personalised services. Our IT support company offers flexible, customised plans to meet your requirements.
The team at Sereno offers high-quality remote IT support services without the high costs of onsite visits. With us, you save time and money while ensuring your IT infrastructure is running at maximum performance.
When something goes wrong, you don’t have time to wait. Our remote IT support services team is committed to resolving your IT issues quickly and efficiently, reducing downtime and getting your systems back on track as fast as possible.
Sereno offers fully managed IT support with onsite visits to businesses across a variety of industries, tailoring our services to their unique business goals and needs. Through our expert service delivery management, we coordinate timely support, optimise IT performance, and proactively address issues to keep your systems running smoothly.
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Question not answered yet? Whether it’s about our pricing, services or processes. We’re here to answer any question you might have.
Just drop us a line or book your 1-1 discovery call to connect at your preferred time.
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