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IT Support · Soho

IT Support Soho

Sereno provides expert IT support in Soho, London, helping businesses like yours stay focused on their core operations, not technology headaches. We handle everything from network setup and hardware procurement to cyber security and disaster recovery. Contact us today to get dependable, hassle-free IT support you can count on.

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Outstanding CloudTango Excellent
Soho · W1D
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What we do

IT Support Services for Soho Businesses

  • Microsoft 365 & Google Workspace

    Sereno helps Soho businesses make the most of Microsoft 365 and Google Workspace, choosing the right suite and setting up email accounts, permissions, and staff training.

  • Cloud services

    Our cloud solutions set up storage and databases, migrate your existing data and applications, and implement disaster recovery and data security measures.

  • Cyber security

    Our experienced team keeps IT systems safe with regular assessments, firewall management, network monitoring, data encryption, multi-factor authentication, and comprehensive email security.

  • Backup & disaster recovery solutions

    We provide reliable disaster recovery and backup, keeping your important data accessible, recoverable, and secure so your business is prepared for any unexpected event.

  • Internet connectivity

    Sereno specialises in business-grade internet connectivity, installing, configuring, maintaining, and supporting the internet infrastructure that keeps your team productive and connected.

  • VoIP & telephony

    Our Soho IT support team offers VoIP and telephony solutions tailored to your business, setting up, supporting, and maintaining phone systems and VoIP infrastructure.

  • Hardware & software procurement

    Need the right technology for your business? Sereno sources reliable hardware and software, managing everything from procurement to delivery.

  • Infrastructure & networks

    We design and build strong IT infrastructure and networks to support your business, from servers to switches, routers, and wireless access points, running smoothly and securely.

We offer reliable IT support Soho companies trust. Contact us today to discuss your needs.

Talk to an IT Advisor

Partnered with the best · Certified by Microsoft, Google & Cyber Essentials

  • Microsoft Solutions Partner
  • Google Workspace Partner
  • Cyber Essentials Plus
  • SentinelOne
  • Jamf
  • NinjaOne
  • Datto Authorized Partner
  • SonicWall
  • Bitdefender
  • KnowBe4
  • DNSFilter
  • Keepr
  • Datto
  • Microsoft Teams

Our Happy Clients

Google Reviews
Sereno IT Support

70 Google reviews

Write a review

  • Dominik

    9 months ago

    We have partnered with Sereno on a range of IT projects and appointed them as our managed IT services provider and the experience has been exceptional from the…

  • Jo Joynes

    a year ago

    Sereno IT are innovative in their approach to IT support. We moved to Sereno IT in Jan 2023 and have not looked back.

  • AJ Shazad

    a year ago

    I have known Sereno (and their previous business) since 2016 as they are the IT solutions providers of our private credit fund with complex operations.

  • Tim Field

    a year ago

    Great company, very efficient with some wonderful individuals supporting

  • Scott Simmons

    a year ago

    We have used Sereno for our IT support since May 2023 and find the team to be quick, informative and clear in terms of describing any work carried out to…

  • Adam Wright

    a year ago

    We've been working with Sereno for 18 months now and have been impressed by their solution oriented approach.

  • MB

    a year ago

    Great service, rapid response time, friendly, professional technicians - couldn't be better. Very glad we switched providers.

  • Daljit Sumal

    a year ago

    Amazing service as always. Had a few queries which were dealt with swiftly and calmly.

  • Kevin Williams

    a year ago

    Sereno have always responded quickly to our requests/issues. Very polite and professional staff who keep you informed of progress of any problem solutions…

  • Richard Martin

    a year ago

    My company moved to Sereno IT over the new year and we have found the process not only to be painless but i would describe it as enjoyable.

  • Annabelle Pugh

    2 years ago

    We have been clients of Sereno IT's since summer 2023 and we have been extremely happy with the service we have received to date.

  • Dana Ozola

    2 years ago

    These guys are new in the market, but they provide outstanding service. What is important to our company, that they comprehend hierarchy of team and therefore…

  • John Holmes

    2 years ago

    We have been a customer of Sereno since Summer 2023 and the experience since has been overwhelmingly positive.

  • Alexander Moss

    2 years ago

    Great company, full of energy and very attentive to our needs. You really get a personalised service, with the technical ability of a much larger company.

  • James Goodwin

    2 years ago

    My business has recently adopted Sereno IT Support as our ITSM partner over the last quarter.

  • Madeleine Barley

    2 years ago

    Excellent, speedy, friendly and very 'human' service. Intuitive and easy to use platform.

  • Chris Needham

    3 years ago

    I've had the pleasure of working with Sereno for several months now, they are honestly absolutely fantastic.

  • shima

    5 months ago

    Sereno is the most reliable IT support team

CloudTango Reviews

  • “Sereno have been a reliable and valued partner, with a fantastic team of highly responsive and capable technicians, backed by proactive and forward-thinking leadership.”

    John Holmes

    IT Manager, Oikos Storage Ltd

    CloudTango Review

  • “After a couple of challenging years with our previous IT support company, moving to Sereno IT in 2024 has been one of the best business decisions we've made.”

    Joanna Socko

    Franklyn James

    CloudTango Review

  • “IT is no longer a burden or even a part of my work week. I know the team are looked after quickly if they have an issue, and I get all the advice and guidance…”

    Jamie Waldegrave

    COO/CFO, Urban Logistics

    CloudTango Review

  • “The advice we've had from Sereno means we can make informed decisions about what our company actually needs and we know we can implement changes easily.”

    Alice Lees

    Hutton Consulting

    CloudTango Review

  • “Sereno IT provided a solution that perfectly aligned with our needs. Not only did they help us save on costs, but they also ensured our systems are secure and…”

    Nigel Shearsby

    Statons Estate Agents

    CloudTango Review

  • “We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach.”

    Katie Sexton

    Archio Ltd

    CloudTango Review

  • “Sereno are an innovative IT company who make solving your IT issues quick and simple with their vast knowledge.”

    Jo Nauman

    AKT Productions Limited

    CloudTango Review

  • “We have been working with Sereno for around a year and half now, and the support they've provided has been truly invaluable to our business.”

    Fay Allen

    Greencore Homes Ltd

    CloudTango Review

  • “We've been working with SERENO IT and are very happy with their service. Communication is always smooth and efficient, and their team is extremely helpful and…”

    Aziz Selcuk Tuncer

    Ant Yapi UK Ltd

    CloudTango Review

  • “Reliable, Responsive, and Proactive — A True IT Partner. We switched to Sereno after experiencing repeated delays and poor communication from our previous IT…”

    Nisha Patel

    Strata Property Group Ltd

    CloudTango Review

  • “We have worked with Sereno for a couple of years and have been really pleased with them, they are much better than our previous IT support.”

    Justin Elvey

    Director, Big Potato Limited

    CloudTango Review

  • 5-star rated on Google and CloudTango

  • 75+

    Companies and 2,300+ people supported

  • 98%

    Client retention since inception, with zero quality-related churn

  • 100%

    Staff retention last year, so you work with the same accountable team

  • Growing

    We helped our clients grow 14% on average last year

The Sereno difference

What you get from partnering with Sereno IT Support in Soho

  • Reliable help just around the corner

    While our team can solve 75% of IT issues remotely within an hour, some situations still require on-site visits. We are based within easy reach of Oxford Circus, Piccadilly Circus, Tottenham Court Road, Leicester Square, and Covent Garden stations, giving you peace of mind that your London IT support team is nearby when you need it.

  • Security-first IT partner

    Our IT support services come with built-in cyber security solutions, including regular security assessments, encryption, firewalls, multi-factor authentication, real-time monitoring, and more. Sereno is Cyber Essentials Plus (CE+) certified, which demonstrates our strong cyber security policies and procedures.

  • Industry-focused expertise

    We have broad experience working with small and medium-sized businesses across a variety of industries, spanning media, insurance, financial services, real estate, manufacturing, construction, and more. Our tech support services are tailored to the unique needs of each sector to ensure efficient operations and maximum productivity.

  • Comprehensive IT support for Mayfair businesses

    If you're looking for reliable IT support in Mayfair that can handle all your needs, Sereno has you covered. We offer an end-to-end range of services, from hardware procurement and Office 365 setup to disaster recovery and cloud computing. Sereno brings everything you need under one roof, no matter how complex your technology setup is.

  • Quick response times & exceptional service

    At Sereno, we go beyond ad hoc fixes, providing dependable ongoing assistance and proactive monitoring. Our clients rely on us for fast response times and a high level of customer service. We tailor our services to match your actual needs so you get transparent, cost-effective solutions with no hidden costs.

  • Flexibility & scalability

    Trusted by more than 75 businesses across London, we tailor our services to scale as your business grows. In addition, Sereno offers both fully managed and co-managed IT support in Soho, giving you the freedom to choose what fits you best. So whether you need full-service support or a boost for your in-house team, we've got you covered.

  • Service built around your experience

    Rather than measuring performance against standard SLAs, we focus on your actual experience with Sereno. After each interaction, we gather feedback from you and your team to calculate a Partner Experience (PX) score. If the score falls below 95%, we'll create a tailored improvement plan. And if we're still not meeting the mark, you're free to walk away.

Unlock hassle-free IT support with Sereno. Get in touch to find out how we can help your team be more productive.

Book a 1-1 discovery call

Industries

Industries We Support

Sereno delivers fully managed IT support tailored to each industry's needs. Our proactive approach ensures fast, reliable service across London, with local emergency on-site visits available when needed to keep your business running smoothly and give you complete peace of mind.

IT support across London

Industry-focused IT services to improve your business efficiency. Contact us today to discuss your needs.

Book a 1-1 discovery call

Case studies

Client Success Stories

London businesses come to Sereno when they want IT to feel organised, owned and easier to manage. Real outcomes for real businesses.

  • Hutton Consulting

    Case study · Hutton Consulting

    The IT Relationship Hutton Consulting Was Looking For

    Modernised cloud and identity setup to support hybrid working, with security and strategy from a partner they could finally trust.

    Read the case study
  • Statons Estate Agents offices

    Case study · Statons Estate Agents

    How Statons Transformed Operations with Microsoft 365

    Took ownership of devices, onboarding and security so the operations team could focus on customers, not IT.

    Read the case study
  • Urban Logistics REIT

    Case study · Urban Logistics REIT

    Reliable IT Support for a Listed Property Investment Company

    Built an IT roadmap aligned to growth, with predictable monthly investment, dependable support and clearer reporting.

    Read the case study

Frequently Asked Questions

IT support covers everything needed to keep your technology running securely and efficiently. This includes:

  • Monitoring & maintenance: Proactively keeping systems healthy and preventing issues.
  • Helpdesk support: Resolving day-to-day user problems quickly.
  • Cybersecurity: Protecting your data and systems against threats.
  • Backups & disaster recovery: Ensuring you can recover quickly if something goes wrong.
  • Strategic advice: Helping you plan and align IT with business goals.
  • Cloud services & infrastructure management: Supporting remote work and scalable growth.

In short, it's about keeping your business running smoothly today and future-proofing it for tomorrow.

Using IT support services in Soho means you get local experts who understand the unique needs of businesses in the area. Moreover, working with a nearby team makes on-site visits easier, so problems get resolved without delay.

When choosing an IT support provider, focus on:

  • Proactive approach: Do they prevent issues, not just fix them?
  • Response & resolution times: Check real performance data, not just promises.
  • Expertise & certifications: Can they support your specific systems and compliance needs?
  • Transparency: Clear reporting, no hidden costs, and honest advice.
  • Scalability: Can they support your growth and evolving needs?
  • Client references: Proof of consistent results and long-term partnerships.

Ultimately, choose a provider who acts as a strategic partner not just a reactive helpdesk.

Keep reading

What's Next For You?

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Let's talk

Any questions?

Question not answered yet? Whether it's about our pricing, services or processes, we're here to answer any question you might have. Just drop us a line or book your 1-1 discovery call to connect at your preferred time.

What we'll cover on the call

  • How IT is handled across your Soho team today, and where it creates friction
  • Response times and on-site cover, what local support really means for a Soho business
  • Security, compliance (GDPR/FCA) and where your risks currently stand
  • Whether your current setup supports or slows your growth
  • Clear, actionable next steps you can use straight away

We'll get back to you within 60 minutes during business hours.

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