IT Support Shoreditch

We are a London-based company located within easy reach of Shoreditch High Street, Liverpool Street, and Old Street stations. We typically resolve 75% of issues remotely within an hour; however, if an on-site visit is needed, you can rest assured knowing your support team is nearby.

Sereno provides reliable cyber security solutions, including regular audits, firewalls, encryption, multi-factor authentication, real-time monitoring, and more. We are proud to hold a Cyber Essentials Plus (CE+) certification, a UK government-backed certification that demonstrates our strong cyber security policies and procedures.

Sereno serves small and medium-sized businesses across a range of industries, such as media, insurance, real estate, financial services, manufacturing, construction, and others. Our services are tailored to the specific demands of each sector to ensure smooth operations and maximum productivity.

We offer both fully managed and co-managed IT support so you can choose what better aligns with your needs. Trusted by more than 75 medium-sized and small businesses across London, we tailor our services to grow with you. Our flexible approach means you only pay for the level of support you actually need.

At Sereno, we take a proactive approach to IT support, identifying and addressing potential issues before they escalate into major problems that disrupt your operations and cause downtime. This allows your employees to stay focused on their work instead of dealing with unexpected technical setbacks.

Our company provides an end-to-end range of IT support services in London, spanning hardware and software procurement, infrastructure setup, VoIP and telephony, cyber security, cloud services, disaster recovery, and more. We help businesses stay secure and efficient so they can focus on what matters most – reaching their business goals.

Instead of just relying on SLAs, we focus on how you actually experience our service. After every interaction, we collect real feedback from you and your team to calculate a Partner Experience score (PX). If this score drops below 95%, we work with you to make a custom plan to improve. And if we can't raise the score above 95%, you're free to end the partnership.