Last Updated on October 29, 2025 by Sereno Web
Now more than ever, and in light of the current economic downturn, business owners are taking a hard look at their expenditures and asking… How can we reduce costs without compromising performance? And, in which business functions could we save on operating expenditures, streamline business operations, and still maintain an excellent service?
One starting point?… Your IT infrastructure.
If you haven’t already considered outsourcing your IT support, now could be the time to do so. Among many other benefits, outsourced IT support is a guaranteed cheaper and more reliable alternative to hiring in-house IT support staff (depending on the needs of your business, and provided you have the right IT support partner).
We’ve condensed the many reasons why you should consider outsourcing IT support into 6 fundamental benefits:
- Cost-efficiency
- Reduced risk
- Expertise
- Reliability
- Scalability
- Operational maturity
In this article, we’ll explain how outsourcing works, why outsource IT support, and how outsourced IT support can help you reach your business goals, and how to choose your IT outsourcing provider. Plus, you’ll discover what other options are available if you’re not ready for fully managed IT support.
What is outsourced IT support?
Before we delve into the outsourcing advantages, let’s make sure we’re on the same page about outsourced IT services.Simply put, outsourcing IT support services refers to using the services of external providers to take care of your IT infrastructure. Among other responsibilities, IT support providers help businesses install and configure software, hardware, and networks, resolve issues, manage data storage, handle technical support requests, ensure system security, and provide ongoing maintenance.While these tasks can be performed by an in-house IT department, in many cases, partnering with an outsourcing provider is a more effective solution. Benefits of outsourcing IT support
So, why outsource IT support? There are several strong reasons to choose outsourcing over maintaining an in-house team. Let’s take a detailed look at the key advantages that come with IT support outsourcing.
Cost-efficiency
According to Raconteur, 69% of businesses are choosing to outsource IT support services as this helps to save costs, and it’s easy to see why.
Not having to hire an internal team of IT specialists removes the cost (and time) of recruiting the right person and then providing them with ongoing training, development, and management, not to mention it’s all rather time-consuming. To be effective, your IT team will also need specialist tools and systems which can be expensive. Plus, there are other costs that come along with full-time employment, like National Insurance, bonuses, social events, annual leave, and sick pay.
IT outsourcing companies package managed services in a simple per-employee per-month price, which includes all of the above IT support costs and management at a fraction of the price. This is because they can optimise this service and spread their costs out across many other businesses – essentially sharing the costs, but also the knowledge and experience available.
Outsourcing IT support essentially means you only pay for what you need without the commitment and restriction of hiring internal staff, making it a more cost-effective solution. You can also gain access to ‘on the bench’ technical expertise of a dedicated team for short-term projects, without any long-term commitment.
Reduced risk
In the current climate, reducing risk is a major concern for most employers, with many major tech companies, like Google and Facebook, currently on a hiring freeze.
It’s likely you are now looking at reducing operational costs to protect your margins or investing these savings back into the business in areas like Sales and Marketing for future revenue generation. Outsourcing IT support allows you to do just this.
Outsourced IT support represents a safer alternative to hiring an IT department in-house. Fewer employed staff means less investment from you in staff training and benefits or the risk of having underutilised technical staff due to reduced demand or employee count.
An outsourced IT partner also gives you guaranteed access to a variety of different skill sets without having to hire different people for specific roles or projects. This gives greater flexibility and further future-proofing for the business.
Many outsourced IT support providers will also offer short-term contracts, or flexibility in their contracts to help reassure against future requirements. For example, at Sereno, we offer a 30-day rolling notice period in the first 12 months to help reassure our partners. Contracts are also usually based on the number of employees supported each month, so they can fluctuate with your employee count.
Expertise
Outsourced IT support gives you a range of different technical skill sets at one monthly cost. An outsourced provider offers a team of specialists with expertise in various areas, from network management to cybersecurity. This diversity of skills is what you need for the peace of mind that you have the right professionals to provide you technical assistance whenever you need it.
Besides giving your employees access to on-demand IT support, partnering with expert third-party providers unlocks the potential for you to carry out more complex IT projects and take advantage of new technological advancements to facilitate your business growth.
Contrarily, if you opt for in-house IT support, you either need to hire a team with varying expertise, or you instead risk relying on a singular IT Manager to manage all of your IT systems, whilst continually upskilling themselves.
A challenge many companies face when having an in-house IT team is the company is limited to the knowledge and ability of these people. IT support outsourcing removes this restriction but also keeps you at the forefront of technology with valuable insights into what your competitors are doing.
One of the key benefits of outsourced IT support is that you will have a team of people continually monitoring your systems. This enables your IT service provider to detect potential issues and prevent them from occurring before they can impact your business, ultimately resulting in improved efficiency.
Reliability
IT companies are bound by certain government regulations on cyber security, are assessed by independent bodies, and offer service guarantees, meaning they can guarantee a certain level of security and service quality. See Sereno’s Cyber Security and Partner Experience commitments. Both of these you may not otherwise get with in-house IT support. IT support companies will also try to help you adopt IT security measures and improve certain operational processes that protect your business and ensure your business continuity.Equally, most external service providers will regularly train, educate and upskill their team to ensure they’re up to date with the latest technological advancements and security trends. This gives them the best toolkit to protect and empower your business. Which is much more reliable than depending on one internal IT Manager, for example, to be proactive and upskill themselves.A challenge for companies that have in-house IT teams is how to cover sickness and holidays if you only have a few technical staff members. Also, technical staff can become unmotivated if they’re not challenged and developed, leading to underperformance or them leaving and taking their knowledge of your IT environment with them.Additionally, a good IT partner will also have a team of people continually monitoring your systems and security, as well as those who provide you day to day IT support or undertake more complex IT projects. This means that your tech support provider can not only solve issues when they occur but also detect and prevent IT problems before they disrupt your business. Another example of this proactive approach to improve reliability is through providing actionable advice.Scalability
Outsourced IT support ensures you continue to have a robust IT support team as your business scales. If you’re planning to grow your business soon, you should make sure you can cope with this growth in the first instance. Alternatively, you can also protect your business against staff reductions, should you need to take these measures at any point.Hiring a team of IT people can be a challenging and lengthy task, which could delay your growth plans. Alternatively, if you grow before you have the IT team to support this growth, you may find yourself subject to various security threats, or your team having a negative experience from the technology they use and the support they need.But, by opting for outsourced IT support, you have all the technical and management ability you could ever need, and you don’t need to change a thing. Likewise, your IT partner will be able to advise on different technology and security solutions that will better suit your business and improve scalability.Operational maturity
The last benefit – an overlooked point by many businesses, is operational maturity.When thinking about the function of IT in a business, we tend to forget that a large part of a business’s IT demands is in fact administration and management based.Examples of these are:- Onboarding new staff effectively and giving them a good experience,
- Procuring new and fit-for-purpose hardware and software,
- Managing the leaver process to maintain data security,
- Ensuring cyber security best practices are in place across the business,
- Having an effective ‘approval’ process in use to control staff access to information.
What do outsourced IT support services include?
An IT outsourcing provider can handle most of your day-to-day IT functions, including:
- Helpdesk support. External experts fix issues, ensuring minimal disruptions to your business operations and enhancing productivity.
- Network security and management. An outsourced IT support provider can monitor, maintain, and secure your network infrastructure.
- Hardware and software installation. Outsourced teams help with setting up and configuring equipment and applications.
- Cloud computing. You can rely on outsourced specialists to guide you through your transition to the cloud with minimal downtime to your core business activities.
- Cyber security. Many outsourced IT support providers offer cyber security solutions, using best practices and security protocols to protect businesses from potential risks such as cyber attacks and data breaches, as well as to ensure that you meet industry regulations.
- Proactive monitoring. An expert outsourced IT support partner can closely monitor your systems, identifying and addressing any issues early on.
- Onsite support. While most IT issues can be resolved online, many outsourced teams provide onsite support whenever necessary.
- System maintenance. Even when everything is running smoothly, your systems need regular updates, patches, and backups, which is where outsourced specialists can help.
- IT strategy. An outsourced provider can assist you with creating your technology roadmap, aligning IT initiatives with business objectives; budgeting; choosing the right software, hardware, or cloud platforms; and providing ongoing advisory so you can make more informed decisions.
How to choose the right outsourced IT support provider
Due to substantial cost savings and access to specialised expertise, outsourcing IT support is a strategic move. Still, to ensure business success, organisations should approach choosing a provider responsibly. Here are some key steps to take:
- Determine your needs. Before starting to browse providers, you need to have a clear picture of which core competencies to look for.
- Vet the shortlisted providers. Opt for a provider with a proven track record, relevant certifications, and positive client references.
- Study the service agreement. Make sure it aligns with your business requirements and clearly outlines standards for security, data protection, response times, and SLAs.
Is there an alternative to in-house or outsourced IT support?
You may be reading this article and wondering, do I have any other options than IT support outsourcing? You may realise the benefits of outsourced IT support but already have a small internal IT team that you’re not ready to let go of.
In this case, you would benefit from co-managed IT support. At Sereno, we offer both fully managed services and co-managed IT support. A fully managed support contract means that our dedicated team takes care of anything IT-related, allowing you and your team to focus on your core activities. leaving you and your team to do what you do best. Contrarily, with a co-managed IT support contract, our team would work alongside yours to provide them with day-to-day IT support or assist with larger, more complex projects. Ultimately, we can be flexible to suit the specific needs of your business, meaning you reap the benefits of both co-managed and in-house support.
Final thoughts
Hiring an outsourced service provider to manage an IT infrastructure offers several significant benefits for businesses, particularly small ones. In addition to substantial cost savings, partnering with a reliable support provider ensures optimal operational efficiency and secure protection from cyber threats.
It’s safe to say that outsourcing IT support is a crucial component of your overall business strategy, enabling you to focus on your business while leveraging specialised expertise. Or, if you aren’t ready to make a full commitment, a co-managed service model will allow you to stay involved while still benefiting from outside expertise.
If you’re interested in reliable, cost-efficient, and expert IT support, simply get in touch. Whether you’re looking for fully managed or co-managed IT support, one of our friendly teams will be on hand to have an informal initial conversation whereby we will listen to your business needs and explain exactly how we can help your organisation.
