Proactive IT support — why is it crucial?
What is proactive IT support, and why do modern businesses need it? Read our article to find detailed answers to these and other questions.
September 12, 2024
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We provide IT support in Mayfair tailored to local companies, helping you stay productive, avoid downtime, secure your data, and focus on growing your business.
As part of our managed support, we take care of everything from cloud solutions and internet connectivity to disaster recovery, VoIP, hardware procurement, and more.
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Sereno specialises in Microsoft Office 365 and Google Workspace services. We assist Mayfair businesses with setup, user training, licence management, and system security, as well as provide ongoing support so that your team can make the most of these tools.
We have extensive experience helping London businesses modernise with cloud solutions. If you plan to move away from local servers or get more value from your current cloud setup, the team at our IT support company can help.
Our IT support services include modern cyber security solutions to help businesses protect the sensitive data they store and handle. We run regular audits, apply encryption, and proactively monitor IT systems to shield them from all kinds of cyber threats.
At Sereno, we provide backup and disaster recovery services to make sure that all your data remains accessible and recoverable whatever happens, be it an accident, a hardware failure, or a cyber attack.
A reliable internet connection is essential for your team to work efficiently. We help Mayfair businesses stay online with fast and secure internet, handling everything from setting up to continuously supporting your infrastructure.
You can count on Sereno to set up, support, and maintain your phone systems and VoIP infrastructure. We make sure your team enjoys clear audio, smooth call handling, and reliable connections.
Selecting the right technology for your business can be challenging, which is where Sereno saves the day. We help companies find and source the hardware and software they need, taking care of everything from procurement to delivery.
Our IT support services come with reliable infrastructure and network solutions for secure file sharing, real-time access to business data, and seamless communication across your teams. We handle it all, from planning, cabling, and configuration to ongoing support.
While we can solve 75% of IT issues remotely within an hour, some situations still require on-site assistance. We are located in central London within easy reach of Marble Arch, Bond Street, Oxford Circus, Piccadilly Circus, and Green Park stations. When partnering with us, you’ll have peace of mind knowing your London IT support team is nearby when it matters most.
Sereno provides an end-to-end suite of cyber security services, supporting small and medium-sized businesses in maintaining strong data security and system integrity. We implement regular security assessments, firewalls, encryption, multi-factor authentication, and real-time monitoring to detect threats before they escalate.
At Sereno, we have experience working with companies across a range of sectors, spanning real estate, financial services, insurance, manufacturing, media, and more. Our IT services are tailored to the day-to-day demands of each industry to ensure smooth operations, minimal disruption, and an efficient IT infrastructure that keeps up with your pace.
If you’re looking for reliable IT support in Mayfair that can handle all your needs, Sereno has you covered. We offer an end-to-end range of services, from hardware procurement and Office 365 setup to disaster recovery and cloud computing. Sereno brings everything you need under one roof, no matter how complex your technology setup is.
At Sereno, we leverage proactive monitoring to identify and address IT-related issues, from security vulnerabilities to failing hardware, before they become major problems that disrupt your business operations. This way, your staff members can stay focused on their work instead of dealing with unexpected problems.
Our company offers both fully managed and co-managed IT support so you can choose what fits you best. Trusted by more than 75 small and medium-sized businesses across London, Sereno’s services are designed to grow with you. And with our honest, predictable pricing and focus on long-term cost savings, you’ll always know where you stand.
We moved away from SLAs in favor of measuring your experience. Every interaction contributes to your Partner Experience score (PX), providing a clear, unfiltered view of how we’re doing based on real feedback from you and your team. If the score falls below 95%, we create a tailored service improvement plan. If we still can’t exceed 95%, you’re free to walk away.
Sereno provides comprehensive security solutions to protect your employees, data, devices, and networks from ongoing threats. We can identify vulnerabilities in your security setup and recommend cost-efficient and effective solutions to safeguard your systems.
Our experts help ensure that your security environment complies with relevant regulations, such as GDPR and FCA. In addition, we’ll proactively monitor your technology infrastructure to detect and mitigate risks early on.
We offer transparent and flexible Cyber Security Packages to help you make an informed choice that suits your security needs and budget. Our Security Packages come with security services and controls covering the main areas of risk for any organisation, device, email, and employee.
We have recently been awarded a Cyber Essentials Plus (CE+) certification, a UK government-backed, industry-supported certification for cyber security. This certification demonstrates our strong cyber security policies and procedures, which have been independently verified by an external auditor.
If your business relies on technology in daily operations, partnering with an IT support service provider is crucial, especially if you don’t run an in-house IT department. An IT support partner takes on all your technology needs, saving your employees time and stress. IT support teams resolve IT problems, set up and update software, monitor network performance, provide user training, handle data backups and recovery, and more.
At Sereno, we take a thorough approach to data security, combining strong protections like encryption and firewalls with ongoing monitoring, regular checks, and timely updates. We also help ensure that your security setup complies with applicable regulations, such as GDPR and FCA.
Yes, our Mayfair IT support includes assistance with transitioning your team to remote work or back to the office. We assess your current environment and identify what your team needs to work efficiently from the new setup. We cover everything, including setting up secure remote access, configuring VPNs, making sure files and applications are easy to reach, and more. Our team also offers staff training and stays available to fix any issues. Contact our service desk to find out how we can help.
At Sereno, we follow a tried-and-true procedure to make your switch smooth and with minimal disruption.
Our onboarding process takes 30 days, designed to ensure zero downtime, no disruption, and a seamless handover — we don’t rush it, because we know continuity is critical.
You’ll have a dedicated onboarding engineer as your single point of contact, keeping you updated throughout.
We follow a 6-stage transition plan, clearly outlining what’s needed from you at each step.
We’ll visit your office to take photos, map out your network, double-check data, and get to know how your team works — so we can fix any underlying issues from day one.
We’ll agree on core processes (like onboarding new staff or managing leavers) and create custom buttons in your Partner Portal to make these requests quick and hassle-free.
In the first two weeks, we run a Technology Assessment Review to spot any risks and find improvement opportunities early on.
We also run in-person or online training sessions to make sure your team feels confident using our support.
Finally, we’ll sit down with you to understand your business goals and build a tailored IT Road Map to help you get there.
What is proactive IT support, and why do modern businesses need it? Read our article to find detailed answers to these and other questions.
What is IT support, and why do you need to outsource an IT support service provider? Explore our in-depth guide to find answers to these and other questions.
Outsource or not to outsource IT support? Read our article to explore the benefits of outsourcing IT support to make a more informed decision.
Question not answered yet? Whether it’s about our pricing, services or processes. We’re here to answer any question you might have.
Just drop us a line or book your 1-1 discovery call to connect at your preferred time.