IT SUPPORT CASE STUDY
How Archio Brought More Structure to IT Management
A seamless transition from Google Workspace to Microsoft 365, supported by a clear IT strategy.
About Archio
Archio is a London-based architecture practice focused on designing thoughtful, affordable homes and spaces, with social sustainability at the heart of their work. Their work relies heavily on collaboration, secure access to project files, and reliable technology that supports both office-based and remote teams.
Architecture practices often work across multiple systems to manage design files, documentation, and communication between project teams. Keeping these systems stable, secure, and easy to access is essential to ensuring projects run smoothly, and teams can collaborate without disruption.
To support this, Archio wanted a trusted IT partner who could help simplify their technology environment while introducing clearer standards and proactive oversight across their systems.
We've been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach. Their support desk is highly responsive, and their ticketing system is both reliable and easy to use—issues are addressed quickly and efficiently.The quarterly strategic check-ins are invaluable, helping us stay ahead of potential security concerns and keeping our devices and office environment healthy and secure.
Their challenge
Archio already had the foundations of a modern technology setup, but the team wanted to ensure their systems remained reliable, secure, and easy to manage.
As the business and its projects evolved, they wanted their technology setup to remain aligned with the way they worked day to day, including how teams collaborated, accessed files, and managed information. To align their technology environment with the company’s operational needs and longer-term plans, they moved from Google Workspace to Microsoft 365 through a carefully planned, smooth migration.
In professional design environments, even small technology disruptions can slow collaboration or interrupt access to important project files. Maintaining a well-managed IT environment is therefore essential to keeping teams productive and projects on track.
Rather than simply reacting to issues when they occurred, Archio wanted a more structured approach to managing their technology. This meant improving visibility over device health, maintaining strong security standards, and ensuring systems continued to support their day-to-day work without disruption.
They were looking for an IT partner who could provide fast support when needed while also helping them stay ahead of potential technology or security concerns through proactive guidance.
The Solution
Sereno IT began working with Archio to provide structured, proactive IT support designed to keep their systems running smoothly while reducing complexity for the team.
A key step in simplifying day-to-day IT was moving Archio from Google to Microsoft 365. Sereno planned and delivered the migration, focusing on a clean transition and smooth adoption:
- Migrated email, calendars, and contacts
- Supported the migration of files into Microsoft 365, with clear ownership and permissions
- Helped the ongoing maintenance of SharePoint, helping keep everything organised and easy to use
- Managed the transition and user communications so the switch felt structured, not disruptive
With that foundation in place, the Sereno support desk provides quick and reliable assistance whenever issues arise, and the focus is equally on preventing problems before they impact the team. An easy-to-use ticketing system allows staff to log requests and receive prompt responses from experienced engineers, ensuring issues are handled efficiently and consistently.
Alongside day-to-day support, Sereno introduced regular quarterly strategic reviews. These sessions give Archio clear visibility into their technology environment, covering device health, security posture, and opportunities to strengthen systems before concerns arise.
By combining responsive support with ongoing strategic guidance, Sereno helps ensure Archio’s technology remains secure, reliable, and ready to support the team’s work.
For anyone looking to streamline their IT operations, Sereno offers the opportunity to centralise and simplify almost everything tech-related. Their team is consistently friendly, helpful, and easy to work with—a genuine partner in our day-to-day operations.Highly recommended!
The Results
Since partnering with Sereno, Archio has benefited from a more streamlined and proactive approach to managing its IT environment.
The team now has reliable access to responsive technical support while also gaining regular insight into the health and security of their systems. This provides leadership with confidence that their technology environment is actively monitored and maintained.
As a result, Archio now benefits from:
- Fast, reliable support through a responsive service desk
- An easy-to-use ticketing system that keeps issues organised and resolved quickly
- Quarterly strategic reviews providing visibility into system health and security
- Simplified IT management through a more structured and centralised approach
- Greater confidence that devices and systems remain secure and well maintained
- Clearer day-to-day management of where project files live and how they are shared
- Ongoing support with permissions and ownership as projects evolve, helping reduce access drift over time
This partnership allows the Archio team to focus fully on their design work, knowing their technology environment is being proactively managed and continuously improved.
Are you experiencing any issues or uncertainties with your IT environment? Our team can help answer your questions and alleviate any concerns you may have about your IT environment, all free of charge.