Archio is a London-based architecture practice focused on designing thoughtful, affordable homes and spaces, with social sustainability at the heart of their work. Their projects depend on secure access to design files, smooth collaboration between office-based and remote teams, and technology that stays out of the way so the real work can happen.
To support this, Archio wanted a trusted IT partner who could simplify their technology environment, introduce clearer standards, and provide proactive oversight, starting with a clean migration from Google Workspace to Microsoft 365.
We’ve been working with Sereno IT for a year now and continue to be impressed by their forward-thinking approach. Their support desk is highly responsive, and their ticketing system is both reliable and easy to use, issues are addressed quickly and efficiently. The quarterly strategic check-ins are invaluable, helping us stay ahead of potential security concerns and keeping our devices and office environment healthy and secure.
Their challenge
Archio already had the foundations of a modern technology setup, but the team wanted to ensure their systems remained reliable, secure, and easy to manage as the business evolved.
To align their technology environment with the company’s operational needs and longer-term plans, they moved from Google Workspace to Microsoft 365. In professional design environments, even small technology disruptions can slow collaboration or interrupt access to critical project files, so maintaining a well-managed IT environment is essential.
Rather than simply reacting to issues as they occurred, Archio wanted a more structured approach: better visibility over device health, consistent security standards, and a proactive partner who could help them stay ahead of potential problems rather than just respond to them.
The solution
Sereno began by planning and delivering the Google to Microsoft 365 migration, with a focus on a clean transition and smooth adoption across the team.
What Sereno delivered
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Google to Microsoft 365 migration
Email, calendars, and contacts were migrated cleanly. Files were brought into Microsoft 365 with clear ownership and permissions set up correctly, and user communications were managed so the switch felt structured, not disruptive.
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SharePoint and file management
SharePoint was set up to keep project files organised and easy to access, with ongoing support for permissions and ownership as projects evolve, reducing access drift over time.
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Responsive service desk
A user-friendly ticketing system allows the Archio team to log support requests easily and receive prompt responses from experienced engineers. Issues are handled efficiently and consistently.
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Quarterly strategic reviews
Regular quarterly sessions give Archio clear visibility into their technology environment, device health, security posture, and opportunities to strengthen systems before concerns arise.
The results
Since partnering with Sereno, Archio has benefited from a more streamlined and proactive approach to managing its IT environment. Leadership has confidence that their technology is actively monitored and maintained, without it becoming a distraction.
What changed
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Fast, reliable support
Responsive service desk with an easy-to-use ticketing system that keeps issues organised and resolved quickly.
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Security and device health
Quarterly reviews provide visibility into system health and security posture, with devices kept current and well maintained.
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Clearer file management
Project files live in a structured, accessible place, with clear ownership and permissions managed as teams and projects evolve.
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Simplified IT management
A more structured, centralised approach means the team spends less time managing technology and more time on their design work.
Their team is consistently friendly, helpful, and easy to work with, a genuine partner in our day-to-day operations. Highly recommended!
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From Sereno IT
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Sereno IT is a London-based managed IT support provider helping businesses across the UK stay secure and productive. Read more in the Company News & Case Studies section.
