Category
IT Strategy
Business-focused technology advice for planning, budgeting, scaling, and making smarter long-term IT decisions.
30 articles in this category · page 3 of 3
Articles in IT Strategy
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Guide IT Strategy
How to ensure your business’s spend on IT is an investment, and never an expense
An investment creates an asset and improves profits; an expense is just an operational cost. IT was long seen as the latter, here's how to make sure every pound you spend on IT is the former.
ReadSereno IT Support Team · 5 min read -
Guide IT Strategy
The 6 Mistakes Your IT Support Company is Making
Poor IT support isn't usually down to bad engineers, it's down to how providers run their businesses. Here are six structural mistakes that lead to unreliable service, and what good looks like instead.
Read
Michael Johnson · 9 min read -
Guide IT Strategy
10 Tell-Tale Signs Your IT Support May Be Headed for Trouble
Ten concrete warning signs that your IT support is quietly declining, from high engineer turnover and slow response times to a provider that stopped meeting with you altogether.
Read Michael Johnson · 12 min read -
Guide IT Strategy
How to Use Technology to Combat the Great Resignation
Retaining employees has always mattered, but it's getting harder amid economic instability, rising costs and more remote opportunities. Here's how the right IT keeps your team engaged, and reduces churn.
ReadSereno IT Support Team · 6 min read -
News IT Strategy
Microsoft global price increase 2023 – 9% increase for UK Microsoft partners
Microsoft began 'pricing alignment' in April 2023 to bring local-currency pricing in line with the US Dollar, meaning a 9% rise for UK companies. Here's what changed and how to avoid overpaying.
ReadSereno IT Support Team · 3 min read -
Opinion IT Strategy
Why Advice is the most important element of an IT Support service
Proactive maintenance keeps systems running, but actionable, business-aware advice is what separates a reactive technician from a true IT partner. Here's what that looks like in practice.
Read Michael Johnson · 8 min read
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