IT Insights – Sereno IT Support – Page 8
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Showing 85–93 of 93 articles
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Guide Managed IT Support
Why Outsource IT Support?
In-house IT feels like control, but for most SMBs it's a false economy. Six reasons why outsourcing delivers better coverage, lower risk, and more expertise, at a fraction of the internal cost.
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Michael Johnson · 11 min read -
News IT Strategy
Microsoft global price increase 2023 – 9% increase for UK Microsoft partners
Microsoft began 'pricing alignment' in April 2023 to bring local-currency pricing in line with the US Dollar, meaning a 9% rise for UK companies. Here's what changed and how to avoid overpaying.
ReadSereno IT Support Team · 3 min read -
News Company News & Case Studies
London IT Support Company Sereno achieves Cyber Essentials Plus certification.
Sereno IT has been awarded Cyber Essentials Plus certification, independently verified by IASME across around 1,000 digital assets, demonstrating robust protection against cyber threats.
ReadSereno IT Support Team · 2 min read -
Explainer Hardware & Devices
Dual monitor setup for work – Is it really worth it?
Working from home, in the office, or hybrid, do you have the right monitor setup? Here's whether a dual-monitor setup is really worth it, and the other kit that boosts productivity wherever you work.
ReadSereno IT Support Team · 3 min read -
Opinion Managed IT Support
Why Advice is the most important element of an IT Support service
Proactive maintenance keeps systems running, but actionable, business-aware advice is what separates a reactive technician from a true IT partner. Here's what that looks like in practice.
Read Michael Johnson · 8 min read -
Opinion Managed IT Support
Why SLACKERS starts with SLA in IT Support
SLAs look reassuring on a sales call, but they're designed to serve your provider, not you. Here's why response and resolution time metrics can mask poor service, and what a better standard looks like.
Read Michael Johnson · 7 min read -
Guide Managed IT Support
The 6 Mistakes Your IT Support Company is Making
Poor IT support isn't usually down to bad engineers, it's down to how providers run their businesses. Here are six structural mistakes that lead to unreliable service, and what good looks like instead.
Read Michael Johnson · 9 min read -
Company Company News & Case Studies
IT Support in 2024 | 9 ways we improved your service while saving you money
At Sereno, our business model is centred around the concept of working smarter. Learn how we improved IT service while saving you money.
Read Michael Johnson · 5 min read -
Explainer Cloud & Infrastructure
Cloud computing: It’s here to stay
Cloud computing is now a fundamental part of modern business. Before we dive into why it's here to stay, let's recap what cloud computing actually is, and bust a couple of myths along the way.
ReadSereno IT Support Team · 4 min read
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